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“Impressed with our 3-night stay” 4 of 5 stars
Review of Embassy Suites Valencia

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Embassy Suites Valencia
3.5 of 5 Hotel   |   28508 Westinghouse Place, Santa Clarita, CA 91355   |  
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Ranked #5 of 15 Hotels in Santa Clarita
Westfield, New Jersey
Top Contributor
131 reviews 131 reviews
28 hotel reviews
Reviews in 46 cities Reviews in 46 cities
31 helpful votes 31 helpful votes
“Impressed with our 3-night stay”
4 of 5 stars Reviewed July 9, 2013

This hotel was the "official" hotel for an event hosted by the Hollywood Curling Club at the Ice Station Valencia, so our team stayed in a couple of rooms for the three nights of the event. The rooms themselves were typical of an Embassy Suites -- large, clean, well-appointed -- and the staff was friendly and helpful. The complimentary breakfast was impressive, with eggs/omelets made to order along with an extensive hot and cold buffet, as was the manager's cocktail hour for two hours each evening. All in all a pleasant stay.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
    226
    136
    38
    16
    25
See reviews for
213
61
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93
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
austin, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 5, 2013

A joke. Should not advertise that a room sleeps six if the pullout cannot be used because it is old and worn-out. Also, we asked for a blanket for the pullout and it did not come. We asked again, and it was brought to us wet. If you are looking to sleep six in a room, or looking to put anyone on the pullout, make sure the person on the pullout is a young child - the coils are not kind to anyone over 60 or so pounds.

  • Stayed July 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review, July 10, 2013
We’re sorry that we didn’t provide you with a rewarding experience during your recent stay at our hotel. Your satisfaction is very important to us, and we appreciate your feedback about the inconveniences that you experienced with our pullout sofa. Your comments will help us work to correct these issues as we're always looking to improve our overall guest experience. We hope you’ll consider staying with us again the next time you’re in the area.

Thanks,

Ron Carter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed July 1, 2013

When we arrived with our reservation in hand we were told that the reservation was incorrect and that we had booked a 1 bed suite - not a2 bed suite even though it clearly said 2 bed on the reservation. They wouldn't move us because the hotel was "full". Our room had a bad air conditioner which buzzed loudly every minute or 2 for random lengths of time. The night staff told us it is supposed to do this and wouldn't fix it. The next day we checked a neighboring room for comparison and it did not make this sound - so we called again and a maintenance person replaced a part so it was quieter - but not perfect. Too late for us, we already missed a night's sleep. The lackadaisical attitude of the staff was very disheartening. Would NOT go back to this hotel..

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review, July 5, 2013
Thank you for your review of our hotel. I'd like to apologize for the noise issue that you encountered during your stay with us. When you come to a hotel you're expecting to get a great night's sleep and unfortunately we were not able to provide you with that due to the noisy air conditioner. I also apologize that you were not happy with your room assignment. We strive to accommodate all reservations but occasionally cannot meet every room request. Again, I thank you for your review and I'd love to have you back to give our hotel a second chance.

Ron Carter
General Manager
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Fairfield, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 30, 2013

Stayed here for a night after visiting Magic Mountain with my two kids. Was greeted right away and checked in within one minute. The suite was spacious and clean and the beds were very comfortable. Complimentary cooked-to-order breakfast the following morning was excellent. Only minus was the central A/C was near our room (we were on the top floor). Although this made it a bit noisy in the main room, the bedroom was very quiet and we had no trouble getting to sleep. A bit pricey, but when you factor in the quality and breakfast, it's a good value. Will definitely return the next time we are in the area.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peoria, Arizona
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed June 27, 2013

Stayed at Embassy for one night prior to going to six flags in the AM. I was a bit worried since I'm always nervous about the noise and since this was near a theme park, well let's just say I said a few prayers I'd get lucky and not have a bunch of kids in the room next door. Happy to say - it all worked out. The room was fine and the extra space (suite) is always good when there's 4 of you. I actually liked the hotel and we got there in time for the Managers reception and of course took full advantaghe of the drinks ( rum and diet coke for me please!) The bartender was great and came over to our table just before closing and asked if we wanted another, and we said "of course silly!" Breakfast was also good and not crowded at all. There seemed to be more business folks at this hotel than theme park families the night we stayed, maybe cause it was a Monday night. Either way keep that in mind if your looking for a place to stay in the area. FYI - Not much in the way of restaurants in the area, pickins are slim.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review, June 28, 2013
We are thrilled to hear your comments. We appreciate you taking the time to write a review. It’s great to know you have been able to enjoy all of the added amenities the Embassy has to offer. I agree with you our Restaurant staff/Bar staff are wonderful. We look forward to seeing you back in the future.

Thanks,

Ron Carter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehachapi, United States
1 review
1 of 5 stars Reviewed June 26, 2013

We have tried at least 3 times to enjoy a stay at this hotel. Each time we were shocked at the cleanliness of the whole hotel and at the maid service. I even rode the elevator with a guest and manager that were going to her room to show the manager how dirty their room was. I'm not the only one that thought this. I've had to complain each time of something and it's just exhausting and disappointing. It's too expensive to have conditions like this hotel.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valenciagm, General Manager at Embassy Suites Valencia, responded to this review, June 28, 2013
Thank you for your candid feedback of your stay with us. I apologize that we did not meet expectations and I am actively working with our housekeeping team to ensure cleanliness and comfort are our first priority. I will definitely keep your review in mind as we train our housekeepers.

Thanks Again,

Ron Carter
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St. Paul, OR
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 25, 2013

Stayed here while visiting Six Flags with my two teenage daughters. Clean and quiet, located five minutes from the park. Great made-to-order breakfast, not just the typical bagels and yogurt (although they have that also). Nicely sized bathroom with a huge shower. There were no blankets for the sofa bed, but housekeeping brought one promptly when we asked. We did not use the pool but it looked great for kids. We did enjoy the hot tub after a long day riding coasters. I wouldn't hesitate to recommend this hotel.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Valencia

Address: 28508 Westinghouse Place, Santa Clarita, CA 91355
Phone Number:
Location: United States > California > Santa Clarita
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clarita
#7 Family Hotel in Santa Clarita
#7 Romantic Hotel in Santa Clarita
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Valencia 3.5*
Number of rooms: 156
Official Description (provided by the hotel):
Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more   less 
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Also Known As:
Embassy Suites Valencia Hotel Valencia
Valencia Embassy Suites

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