The front office staff was very when we checked in which always makes me feel at ease. When we checked into our room we found it to be spacious, clean, and comfortable, and were pleased with the room itself. We went with a group of five and were more than comfortable in the two room suite. We felt the restaurant prices were a bit high so we went in search of a pizza place; we were slightly turned off by the lady at the front desk who could not tell us how to get to a pizza place nearby. After our return to the room, we went down to the manager's reception and had a great time. We were really impressed with the wine and snacks that were povided in additional to the cleaniness of pool/patio area. After heading to our room for the evening, we wanted to access the internet and were very disappointed with the $10 fee for this. We were even more disappointed after we paid for this to learn it is a "per device" feeand not a "per room" fee. When I called down to the front office to inquire about, I felt a bit of an attitude from the gentleman who answered. We went to bed upset about this (since we wouldn't have paid for it had we known it was per device) and decided to talk to someone in the morning. After a little resistance, the lady who helped was willing to waive the fee and apologized for the incovenience. After that, we had a filling breakfast and enjoyed the atmosphere on the patio. Overall we were pleased with the hotel itself, but felt slightly let down by the staff.
- Official Description (provided by the hotel):
- Check in to the Embassy Suites Valencia hotel and you will be in an ideal position to make the most of your time in California's Santa Clarita Valley. Just off Freeway 5, minutes from Six Flags Magic Mountain theme park, and less than 45 minutes from downtown Los Angeles, this all-suite hotel in Valencia, CA offers contemporary comfort and excellent service. ... more less
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- Also Known As:
- Embassy Suites Valencia Hotel Valencia
- Valencia Embassy Suites