After what we thought was adequate research, which included phoning ahead to ask, we thought that this motel would take our dog and cat. The first clue that booking here was a mistake was the very unfriendly attitude of the front desk clerk upon opening the door for us. The next sign was the "no pets allowed" on the sign at the desk. When we asked about it, we learned that the motel will only take dogs, and only with a $20 deposit, none of which was stated over the phone. The website does say that only dogs are allowed, but only if you go looking for it, and the phone call should have sorted that out. The clerk was very rude in her presentation of this information. We had to drive over an hour more to find a motel, and the Super 8 is refusing to refund our money even though we only booked there based on the information given over the phone. I would probably be less upset about all of this if the attitudes of the employees had not been so discourteous. I will never book with Super 8 again if this is a typical experience with their company.
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- Also Known As:
- Super 8 Santa Clarita Valencia Hotel Santa Clarita
- Super Eight Santa Clarita
- Santa Clarita Super Eight
- Santa Clarita Super 8