I stayed at your motel for one entire week. when I checked out, I asked to have my name inserted onto the invoice so that my insurance co. would reimburse me (I had a fire in my home). (my daughter booked it for me so her name was on the receipt). The woman who checked me out was not able to make the system print my name instead of hers. I had to leave for an appointment so I called back and asked whoever answered the phone and they said "It can't be done".. Impossible is what she said...so I waited a day and called and talked to another person who basically was rude and told me that there is no way they can go back and make any changes. I asked for the manager and was told that Vicki Patel was not in so I left Vicki four (4)voice mail messages explaining what I needed. She never called me back.. that is horrible customer service. And by the way, while I was staying there, we had NO water for one full day and the ice machine was broken on the bottom floor. the A/C did not work worth a damn and it was very hot - I was in room 130 - direct sun... I decided to drive over on a sunday to see if I could find Ms. Patel. She was not there but fortunately a wonderful helpful person was manning the office. Megan found my invoice from back in May and put my name on the invoice so now I won't have to lose $1,980.00. You need to train your people to take lessons from Megan.. She was amazing and took care of business in a matter of moments. The rest of your staff are rude and disrespectful. and Ms. Patel is not a very good manager.
- Official Description (provided by the hotel):
- Great location and friendly service! Close to Great America Theme Park, Winchester Mystery House, Downtown, Santa Cruz Boardwalk, Santa Clara University, Stanford University, and the San Jose Airport. Our amenities include, but are not limited to, Free Breakfast, In-room coffee, Microwave and Refrigerator available, Free Newspaper, Swimming Pool, and On-site Restaurant. Great value - visit us soon! ... more less
- Reservation Options:
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- Also Known As:
- Vagabond Inn Santa Clara Hotel Santa Clara
- Vagabond Hotel Santa Clara
- Vagabond Motel Santa Clara