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“Not kosher” 2 of 5 stars
Review of Holiday Inn Express Hotel & Suites

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Holiday Inn Express Hotel & Suites
2.5 of 5 Hotel   |   2455 El Camino Real, Santa Clara, CA 95051   |  
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Ranked #5 of 33 Hotels in Santa Clara
Boston, Massachusetts
Top Contributor
73 reviews 73 reviews
8 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
“Not kosher”
2 of 5 stars Reviewed yesterday NEW

The hotel is nice, it is conveniently located and clean and all that. I booked this hotel because it had such a good rating on tripadvisor.

Yet I'm rating this as poor for a single reason that may or may not be something you care about. So read on.

Breakfast service is IMHO unacceptable.

I've eaten an omelet at many restaurants, many as part of a breakfast in a Holiday Inn Express. But, this is the first one where your omelet comes with ham in it. I will go back to the restaurant and get a photograph later but why would you not serve ham on the side?

I asked the lady in the restaurant and I was told I could have a boiled egg from a cooler if I wanted not to have ham. So much for hot breakfast.

I spoke with the front office (Michelle N who has responded to so many of the reviews on this site) and her first answer was that "maybe it was mixed in with the eggs". Maybe she's never eaten in the restaurant (wise move). Next she offered to tell the "general manager".

So, eat cereal, eat toast, eat a bagel, ... but if you don't eat pork you don't eat an omelet either. You can have a cold boiled egg.

What a shame for an otherwise nice hotel.

Room Tip: I'd recommend this hotel highly if you don't mind ham in your omelet. But, there are, I unde...
See more room tips
  • Stayed September 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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675 reviews from our community

Traveler rating
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    36
    8
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See reviews for
152
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Portland, Oregon
1 review
5 of 5 stars Reviewed 1 week ago

The room was very comfortable. I was offered a suite with a plush bed for the same price as a double. The room had microwave and refrigerator which was a plus. Breakfast was great. Front desk people were very professional.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 1 week ago
Dear kpalaniswami,
Thank you so much for your awesome review. We always try to create an atmosphere in which each guest as well as our employees feel as though they are at home. Your kind words have been passed on to our staff and have been very much appreciated. We wish you safe travels and hope to see you again at Holiday Inn Express & Suites Santa Clara - Silicon Valley.
Sincerely,
Michelle Nguyen | Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santee, California
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I LOVE HIE. We requested an early check in before heading to the Winchester Mystery House. The room was clean. We had 5 so the 4 adults slept in the 2 beds and the child slept in the pull out sofa.

There was a frig and microwave. Down the street (a little drive) was a Subway, In-n-Out, and many other restaurants. We also hit the local drug store (I believe it was a CVS) for some snacks.

We had a little hiccup with the bedding for the pull out, but Michelle-the manager- handled the situation promptly & very professionally.

I would stay there again if we ever come back to the area.

Free parking, free wi-fi & free breakfast.

Room Tip: quiet area, so not sure if it ever gets too loud.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 2 weeks ago
Dear Shannon W,
We appreciate you for taking the time to write such an amazing review! We are so happy to hear that you had an exceptional experience while staying with us at Holiday Inn Express & Suites Santa Clara - Silicon Valley. Our goal is to go over and beyond to make every guest experience great. Thank you again for your business and all the kind words. We wish you safe travels and look forward to your return to the area!
Warm regards,
Michelle Nguyen | Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent a couple of nights here, last week, on business and found the hotel to be very nice, clean and updated. The equipment in the gym was very good and well kept. My meetings were in Mountain View near the Google campus, so traffic was a bit of a nightmare--45-60 mins. to travel 15 miles--and pretty much expected for that area.
This Holiday Inn Express is pretty much like any other of this brand, but a little newer and a bit higher priced--again, expected for this area.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 2 weeks ago
Dear hayoka,
Thank you so much for taking the time to leave this review. We are overjoyed that you find Holiday Inn Express & Suites Santa Clara - Silicon Valley so nice, clean, updated and well kept.
We hope to see you again on your next trip to our area!
Kind regards,
Michelle Nguyen | Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, CA
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay here 3-4 times a year as we have family in the area. Most recent stay was a week ago. Great location for easy access to everything! Friendly staff. Very comfortable rooms. Nice to have a quality breakfast to start our day.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 2 weeks ago
Dear Dale123,
Thank you so much for the 5 star rating! We pride ourselves on providing excellent accommodation, customer service and quality breakfast at Holiday Inn Express & Suites Santa Clara - Silicon Valley. We truly do value our frequent guests and appreciate you choosing to stay with us every year. We look forward to seeing you again!
Sincerely,
Michelle Nguyen | Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 2 nights. Hotel was great. Breakfast was great. Location was central (enjoyed the waterpark and Winchester house!). issues upon arrival were: (1) Fridge not on and (2) TV satellite connection not working and took a while to fix. however, we spilled nail polish on the bathroom floor and hotel staff were great in helping to clean it up.

Really enjoyed the larger pillows and comfortable beds!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 3 weeks ago
Dear Jeff P,
We're so happy that you and your family had a great stay at Holiday Inn Express & Suites Santa Clara - Silicon Valley. I'm sorry that things did not work properly at first place but thank you for notifying us with the issue so we were able to fix them right away. Once again, thank you for staying with us and taking the time to share your experience. We look forward to hosting you again when you're back to Santa Clara.
Sincerely,
Michelle Nguyen | Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv District, Israel
1 review
5 of 5 stars Reviewed 4 weeks ago

Best service and location for business purpose.
Best price locations around.
Clean rooms.
Good service and nice facility including gym room and pool.
Trying to do their best to make your stay wonderful.
I have been there few times and always enjoyed staying in this hotel.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle N, Front Office Manager at Holiday Inn Express Hotel & Suites, responded to this review, 4 weeks ago
Dear offer g,
Thank you so much for your beautiful review. It is our pleasure to go the extra miles to bring our guests a comfortable and memorable experience while staying at Holiday Inn Express & Suites Santa Clara - Silicon Valley. I'm so happy that you enjoyed your stay every time and look forward to welcoming you back whether on business or leisure.
Sincerely,
Michelle Nguyen | Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 2455 El Camino Real, Santa Clara, CA 95051
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Santa Clara
#3 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Official Description (provided by the hotel):
Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center, outdoor pool, and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dinning and shopping variety. Don t forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Santa Clara
Hawthorn Suites Santa Clara
Santa Clara Hawthorn Suites

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