The hotel is nice, it is conveniently located and clean and all that. I booked this hotel because it had such a good rating on tripadvisor.
Yet I'm rating this as poor for a single reason that may or may not be something you care about. So read on.
Breakfast service is IMHO unacceptable.
I've eaten an omelet at many restaurants, many as part of a breakfast in a Holiday Inn Express. But, this is the first one where your omelet comes with ham in it. I will go back to the restaurant and get a photograph later but why would you not serve ham on the side?
I asked the lady in the restaurant and I was told I could have a boiled egg from a cooler if I wanted not to have ham. So much for hot breakfast.
I spoke with the front office (Michelle N who has responded to so many of the reviews on this site) and her first answer was that "maybe it was mixed in with the eggs". Maybe she's never eaten in the restaurant (wise move). Next she offered to tell the "general manager".
So, eat cereal, eat toast, eat a bagel, ... but if you don't eat pork you don't eat an omelet either. You can have a cold boiled egg.
What a shame for an otherwise nice hotel.
- Official Description (provided by the hotel):
- Welcome to our new and fresh Holiday Inn Express & Suites Santa Clara-Silicon Valley. Our stylish and sophisticated hotel features 97 suites thoughtfully designed with the business and leisure traveler in mind offering complimentary business and fitness center, outdoor pool, and complimentary hot breakfast! We are in the Silicon Valley centrally located in Santa Clara near the Santa Clara/San Jose Convention Center and only a few miles from San Jose Airport. Local businesses include Santa Clara University, Google, Cisco Systems, Intel, Yahoo, AMD and Applied Materials. Santana Row offers dinning and shopping variety. Don t forget to visit California Great America and Winchester Mystery House. Our distinctive lodging is an urban retreat for everyday travelers seeking modern convenience mixed with warm, casual California ambiance. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites
- Holiday Inn Express Hotel Santa Clara
- Hawthorn Suites Santa Clara
- Santa Clara Hawthorn Suites