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“Very comfortable good location” 4 of 5 stars
Review of Embassy Suites Hotel Santa Clara

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Embassy Suites Hotel Santa Clara
3.5 of 5 Hotel   |   2885 Lakeside Drive, Santa Clara, CA 95054   |  
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Hotel amenities
Special Offer
Great America Fun!
Ranked #6 of 33 Hotels in Santa Clara
Certificate of Excellence
Dakar, Senegal
Top Contributor
118 reviews 118 reviews
37 hotel reviews
Reviews in 75 cities Reviews in 75 cities
63 helpful votes 63 helpful votes
“Very comfortable good location”
4 of 5 stars Reviewed July 12, 2014

Stayed here over the 4th of July weekend and it was a great location. It was 5 minutes to great America, 15 minutes drive to down town San Jose to see fireworks. Toured the Winchester house the next day and it was about a 20 minute drive. Then an easy 1 hour drive down to Monterey, ca so very happy with the location. Also about 10 minutes away from Google and Moffett field.

The room was perfect for two adults one teenager and a baby, very roomy and clean ! Everyone loved the pool and spa, I love the shower area adjacent to the pool, very practical ! I also like that it is "closed" off from the rest of the hotel, a lot of the Embassy suites tend to have it close to the lobby with a glass window and I feel that tends to let parents leave their children unattended. This set-up was perfect and after 10PM they have an adjust only swim time which is also very relaxing. The breakfast was a zoo, not sure what could change just so many people, and the staff members were working very hard. Just not enough staff to handle the amount of holiday weekend guests. I went at 9:30am one morning and it wasn't even worth staying for. Went at 8:50am the next morning and was a bit better, but still a massive line if you wanted a made to order breakfast. Went at 8AM the last morning and I guess the reunion and/or wedding that was there decided to meet at that time and it was madness, no silverware, out of plates, out of milk, out of juice, walked out and went to the bakery across the street.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 14, 2014
Thank you Dawn for your review and for choosing the Embassy Suites Santa Clara for your stay over the 4th of July weekend! I am thrilled that our location, guest suite and pool area met your expectations. I am sincerely sorry to hear you were not able to experience our complimentary breakfast due to the crowd. Your feedback is very important to us and will use this example as a training tool for our staff. Thank you again for your review and we hope to see you back soon!
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408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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English first
Yuma, United States
1 review
5 of 5 stars Reviewed July 9, 2014

Our one-week stay at the Embassy Suites of Santa Clara was very pleasant. Each member of the hotel staff we encountered was helpful, positive, and professional. The breakfasts were superb, and our room was taken care of promptly each day. We would highly recommend the Embassy Suites of Santa Clara to anyone who asks.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 10, 2014
Thank you so much for your recent review and recommendation of our property! I am glad that our staff was able to meet your expectations and that you enjoyed our breakfast. I appreciate your feedback and hope you will consider staying with us again.
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1 review
5 of 5 stars Reviewed July 8, 2014

We had a great stay at the Suites. I found out about the Great America package from the Great America website and was very pleased with the price, location and quality of the hotel. The complementary breakfast and evening reception were wonderful!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 10, 2014
Thank you for reviewing our hotel. I’m so happy to hear you were able to take advantage of our Great America package and were pleased with our property! I hope you enjoyed your time at Great America and we look forward to seeing you again!
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Edmonton, Alberta
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 5, 2014

This hotel is quite central in Silicon Valley, and as we like a bit more room where we stay, the Embassy Suites fills the bill. We stay here whenever we are in this area, and will definitely stay here again.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 8, 2014
Thank you for reviewing our hotel and for selecting our hotel whenever you are in the Santa Clara area! I am thrilled to hear our room sizes meet your space needs and we look forward to seeing you again soon!
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New Delhi, India
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 5, 2014

Have been using Embassy Suites SC - strategically located wrt my office destination (Applied Materials Bldg 12)...I have been getting a room facing away from freeway ( current room 930) and normally the view from the room is great and cheerful. The cistern was not working this time - but the housekeeping corrected it. Enjoy the gym, the breakfast service though the complimentary evening reception needs to improve on its meal options...

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 8, 2014
Thank you so much for taking the time to review our hotel. I’m sorry to hear you had some difficulties with the cistern but am happy our staff was able to correct it for you. We appreciate your feedback about the evening reception and will continue to work to improve our offerings. We hope you will consider staying with us again.
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1 review
3 of 5 stars Reviewed July 4, 2014

Overall adequate with the regular benefits of staying at Embassy Suites but the slow and costly internet service, plus $10 per night for parking were shockers given the fact that I have stayed at Hiltons far closer to either San Jose or San Fran and never paid for parking.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 8, 2014
Thank you for reviewing our hotel. I am sorry the parking charges came as a bit of a shock to you. We have had to make a few changes due to Levi’s Stadium that will be opening in a few months. We are doing our best to ensure guests are informed of the charge when reservations are made. We appreciate your feedback about the internet connection and can assure you we are working on updating our system. Thank you again for your review and we hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mbehjh
Top Contributor
85 reviews 85 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 3, 2014

The first room we were given, 923, had a very bad smell. we were then moved to 921. The smell was better. This room is on the 9th floor, facing the freeway and is very noisy!. The matterss is a bit old and sags on the window side. The living room is painted in dary colors and has no windows. Even with the lights on, it is dark. There were old bits of bacon on the floor and we did not eat in the room. There was long black hair in the shower, none of us has that type or color of hair.
There are no movies to rent, only one movie channel and it had only one old movie playing that we did not want to watch. We used our ATT connections so did not have to pay for wifi. Everyone has to pay for parking and the lot is not fenced or covered although, there are some shade trees. manager's reception was standard. Breakfasts were ok.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Britney M, Manager at Embassy Suites Hotel Santa Clara, responded to this review, July 8, 2014
Thank you so much for your review of your stay. We certainly understand that you have a choice on where to stay and sincerely apologize that you experienced issues while you were here. We appreciate your feedback and can assure you that we will be using this example as a training tool with our staff. I will make sure that we look into the condition of the bed in the guest room and certainly address the cleanliness issues with our housekeeping department. We greatly appreciate your business and hope you will stay with us again soon.
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Additional Information about Embassy Suites Hotel Santa Clara

Address: 2885 Lakeside Drive, Santa Clara, CA 95054
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Santa Clara
#4 Business Hotel in Santa Clara
#8 Family Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Hotel Santa Clara 3.5*
Number of rooms: 257
Official Description (provided by the hotel):
Each of our 257 spacious rooms and two-room suites features a master bedroom with king-size bed, separate living area complete with wet bar, refrigerator, microwave oven, coffeemaker, hairdryer, full size iron and ironing board, queen-size sofa sleeper, two televisions with remote control, two telephones with voice mail capability, High Speed Internet Access and a well lit dining/work area. ... more   less 
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Also Known As:
Embassy Suites Santa Clara
Santa Clara Embassy Suites

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