I have been trained as an "undercover' shopper in my past and so my perspective of TRUE Customer SERIVCE comes from that point of view. I know what to look for and I know when the service is NOT great.
Nikki, a front desk guest coordinator is one of the most pleasant and affirming guest representatives I have encountered within 15 years of travel.
When you have a request or a complaint, theres no "hhhrrmmmph" or frustration ...she is articulate and doesnt avoid eye contact by looking in her computer and ignoring you standing there. She understood my need for quiet and privacy and applied it to the hotel lay out and room configuration. She listened.
Empathic and kind--she made the stay at this hotel a secure one...one where I knew that I'd be taken care of if I needed to be.
The Manager is very nice and accomodating, His name is Adam..and when you can get though to him, ( the phones are always ringing with no answer--sometimes theres only one person at the desk for everything) --he does help you out. Because theres only one person at times, this highlights the grace and professionalism that Nikki displays in times of stress.
- Official Description (provided by the hotel):
- Sync up with Avatar Hotel, the perfect portal to the vibrant technology hub of Silicon Valley. Our boutique hotel will keep you connected, rested and comfortable throughout your stay. Embrace your inner tech nerd. Our newly renovated rooms feature a large working desk, 37 inch flat screen TV, Ipod docking station, refrigerator and free high speed internet access. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Santa Clara
- Holiday Inn Santa Clara
- Santa Clara Holiday Inn