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“Limited” 3 of 5 stars
Review of BEST WESTERN Inn Santa Clara

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BEST WESTERN Inn Santa Clara
2.0 of 5 Motel   |   4341 El Camino Real, Santa Clara, CA 95051   |  
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Ranked #4 of 33 hotels in Santa Clara
GreenLeadersBronze level
Tucson, Arizona
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Limited”
3 of 5 stars Reviewed July 11, 2013

I'm not sure about the price comparison in the area but it seemed higher to me. I do know that they were sold out. There's limited TV selections, smaller room, limited breakfast selections, no freezer in fridge, no elevator. What they DID offer, they provided nicely. It was clean and well maintained. Staff were friendly and were able to accommodate requests.

  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, July 18, 2013
Thank You for taking the time to give us your feedback. We value your feedback by telling us what you liked about your stay and how we can improve.You are helping us deliver a superior experience for yourself and other guests in the near future. We do offer variety of breakfast items such as hot coffee,apple and orange juice,breads,sweet rolls,freshly baked waffles,hard boiled eggs,hot sausage sandwich,yogurt,fruits,etc. We hope you will comeback and see us again soon.
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131 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Edinburgh
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 9, 2013

My husband and I have just returned from California where we stayed in the Best Western Inn, Santa Clara, for two separate weeks. (We had a trip to LA in between.) This isn't a luxury hotel but certainly provided all we required. The bedroom and linen were spotlessly clean, with nice toiletries and an ample supply of in-room coffee. There was a decent choice at breakfast which we chose to eat in the hotel's reception area. The room price was reasonable and the swimming pool looked very inviting although we did not use it as we were in California to visit family and spent our days away from the hotel. The hotel staff were extremely pleasant and helpful, especially Nick on reception who always asked if everything was okay for us. Once we got our wi-fi connection it worked perfectly for us throughout our stay. We had a room on the upper floor and the hotel felt safe, even when my husband went off to play golf and I was there on my own. What else is there to say... I would happily stay here again and can confidently recommend it.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 11, 2013
Thank You for taking the time to give us your feedback. I will pass on your kind remarks about our staff to our team. We are glad you enjoyed your stay , service and our value. We hope to see you again in the future.
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Half Moon Bay, California
Top Contributor
242 reviews 242 reviews
69 hotel reviews
Reviews in 95 cities Reviews in 95 cities
207 helpful votes 207 helpful votes
2 of 5 stars Reviewed June 4, 2013

I do not expect much of Best Western hotels because they are not luxury hotels and to their credit they do not market themselves as such. But this hotel really disappointed. Everyone was very nice: no worries there. But .... the room was dingy, the WiFi was horrible even though free (on and off constantly and very slow), breakfast was sub-par, and housekeeping uses a horrid smelling "rooom freshener" when they clean the room. Kinda defeats the purpose. Having said that they did give me $10 off in my next stay; nice gesture but I really think I/you can do better.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ktpatel, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 5, 2013
Thank You for taking time to review our hotel. Unfortunately there is not much we can do in regard to the size of the of the room. I would like to apologize for the situation you encountered with our internet . We are working closely with our internet provider to improve the system to offer our guests the internet connections that many of us grown accustomed to.
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Athens, Greece
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 25, 2013

We booked at this hotel after reading tripadvisor reviews. And when we arrived there we realised that we did very well. Its a very good value for money hotel.The room we ve booked for 9 nights wes very comfortable (very good beds, big room, nice bathroom, free internet access in room and reception). The free breakfast was also good. Breakfast room and the variety was limited but ok. The free pc and printer access at the reception very usefull. A really nice experience! I would recommend it to all my friends and I wish I will be able to visit again in the future

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 11, 2013
Thank you for taking the time to give us your feedback. We are delighted to hear of your wonderful experience with our hotel. Our aim is to provide all our guests a wonderful stay and a great customer service. We hope to see you again in the future.
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Sao Paulo, SP
1 review
5 of 5 stars Reviewed May 17, 2013

This is a very nice, clean and excellent hotel that I will recommend for anyone that is travelling to the north bay area. The room and the bathroom are in nice conditions and very big. Also, the price and location are excellent as well.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 12, 2013
Thank You for taking the time to give us your feedback. we value your feedback by telling us what you liked about your stay and how we can improve.You are helping us deliver a superior experience for yourself and other guests in the near future. We hope you will comeback and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, California
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 16, 2013

Stayed here for 3 weekday nights. Very clean and nice hotel. Rooms are spacious, clean, updated and well equipped. There's even a microwave in the room in addition to the coffee machine, iron and ironing board. Staff is extremely nice especially Chris. Complementary breakfast is decent. Although we didn't use it, I even saw a washer and dryer which I assume was available to the guests.

Room Tip: Get a room on the top floor away from El Camino Real. Also make sure its not too close to the ice ma...
See more room tips
Stayed May 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 14, 2013
Thank You for taking the time out of your busy schedule to give us your feedback. We value your feedback by telling us what you liked about your stay and how we can improve .You are helping us deliver a superior experience for yourself and other guests in the near future. We hope you will comeback and see us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Clara, California
1 review
4 of 5 stars Reviewed May 8, 2013

Very nice place, close to Indian, Chinese, Korean groceries. Staff is very nice. Manager is very helpful, in guiding all the stuff. Would definitely recommend..............Breakfast is complementary and quite good.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
General M, General Manager at BEST WESTERN Inn Santa Clara, responded to this review, June 14, 2013
Thank You for taking the time out of your busy schedule to give us your feedback. I will pass on your kind remarks about our staff to our team. We are glad you enjoyed your stay , service and our value. We hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about BEST WESTERN Inn Santa Clara

Address: 4341 El Camino Real, Santa Clara, CA 95051
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Santa Clara
#3 Green Hotel in Santa Clara
#3 Best Value Hotel in Santa Clara
#6 Family Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:2 star — BEST WESTERN Inn Santa Clara 2*
Reservation Options:
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Also Known As:
Best Western Inn Santa Clara Hotel Santa Clara
Best Western Santa Clara
Santa Clara Best Western

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