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“Convenient but needs updating” 3 of 5 stars
Review of Santa Clara Marriott

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Santa Clara Marriott
3.5 of 5 Hotel   |   2700 Mission College Blvd, Santa Clara, CA 95054   |  
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Ranked #9 of 33 Hotels in Santa Clara
Certificate of Excellence
Texas
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Convenient but needs updating”
3 of 5 stars Reviewed January 11, 2013

The SC Marriott is certainly convenient to the south bay, convention center, etc. However, I found it to be below Marriott standards for a full service hotel. In the common area's the decor is from the late 70's or early 80's which is tolerable. However, the rooms haven't been updated in a long time and this hotel is in serious need a refresh.

I will not stay at the SC Marriott until it is updated.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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482 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Boston
Level Contributor
123 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 stars Reviewed January 11, 2013

The managers of each department of this place should be congratulated. Each employee, whether they were parking cars, folding towels or pouring coffee would verbally look me in the eyes and say 'hello sir.' Now you may not think it's such a big deal but to achieve the customer service consistency they have here is approaching Disney type excellence.

I also received an email from the customer service manager just checking to see if I need anything. It's amazing how many hotels I stay in and how many have my email and how few check on you mid stay. I thought it was a simple 5min gesture which goes along way to build loyalty.

Champions is good, it's overpriced but convenient.. I mean how much better is a $20 burger?? But the waitress had an exceptional attitude and treated us like respected friends of hers.

Overall this place is worth the extra $40 a night compared with nearby budget hotels and as I begin 2013 it sets a high standard for the rest of the hotels I'll be visiting around the world.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Phoenix, Arizona
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed January 2, 2013

I have stayed at this hotel literally hundreds of times over the years, on my weekly trips to Silicon Valley. It is my top pick for SV stays (with the Hilton #2 and the Hyatt #3). It is old, some parts of it need updating, but it provides a consistent "Marriott experience," which for a business traveler has advantages.

Pro's over my #2 and #3 picks:

Better food. Parcel 104 is good enough for foodies, and the sports bar is good, quick and typically not crowded. Room service is, well, it's room service in a business hotel, but it's usually better than room service at the Hilton, and is more consistent than the other two.

Better Internet. More reliable WiFi, faster, fewer dropped connections. The Hilton's WiFi is very unreliable.

Better service. The few times I have needed non-standard help, e.g., a forgotten item or an emergency fax, the Marriott staff has shined vs. the other two. The on-site UPS store has come in handy a few times as well. Unfortunately, the Marriott recently downgraded the on-site store to a closet, so if you forget toothpaste you have an easier time buying at the Hyatt vs. the Marriott or Hilton (actually, at the Hyatt you wouldn't need to buy it, since it comes free in the room).

More upgrades. I am the top level in both the Marriott and Hilton frequent traveler programs; I almost always get a free upgrade at the Marriott and almost never do at the Hilton. If this sort of thing matters to you, the Marriott is better.

Con's vs. the other two:

Parking: it's the only one of the three that charges ($9 a day), and if it is raining you have no choice but to get wet walking to the hotel. The Hilton has much better parking (free, closer, especially if you park in the back), the Hyatt does not (if you don't get one of the few spots out front, you are stuck parking in the convention lot and then you have a long walk to get into the hotel).

Room: the Hyatt has the best rooms of the three, but the Marriott rooms are fine, other than the bathrooms, which are small and old, especially compared to the Hilton. The Hyatt also has small bathrooms, but there were upgraded substantially when the property changed, a few years ago, from a Westin to a Hyatt.

Bottom line: all three are good choices for a business traveler. With a family I would probably pick the Hilton (bigger rooms). For sports, the Hyatt now definitely wins, with the new Giants stadium being built in the hotel's back yard.

Stayed December 2012, traveled on business
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Auckland Region, New Zealand
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 16, 2012

I stayed here for a conference in early December. The front desk was very helpful and would gladly give them a high rating. It happened to be my wife and I's anniversary and they upgraded us from a standard room and also gave a token anniversary card and chocolate strawberries. We stayed in the courtyard parlour suite and overall the sleep quality and the room was above average, though it wasn't very well sound proofed from noises from outside the room. I would say this is mainly a business hotel but has good access to malls and eateries within walking distance or using public transport.

Room Tip: If you want to stay away from the towers, ask for a courtyard room.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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santa clara, california
Level Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed December 16, 2012

My daughter was getting married and she needed a hotel that would accommodate all her guests coming from out-of-town as well as a room with an area that would accommodate her bridesmaids getting hair and makeup done. The hotel bent over backwards to give my daughter all the room, the leeway, little extras that made her day as stress-LESS as can be. COLLEEN helped my daughter make arrangements for the special accommodations and included a few extras that were simply outstanding and helped out so much. I could not be happier. Everybody from COLLEEN to the valets to the people in Starbucks, everything was exceptional. If you are in need of great accommodations, wonderful prices for a beautiful hotel, this is your place of choice.

Room Tip: This hotel is close to the convention center and is used for that purpose but is also close to Great...
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Yardley, Pennsylvania
Level Contributor
101 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 311 helpful votes
4 of 5 stars Reviewed December 14, 2012

This hotel seems to serve two purposes - one to handle business guests visiting the Convention Center or local Silicon Valley tech companies; the second to act as a local hotel for Great America Amusement Park. This leads to an interesting conflict of guest requirements ..

That said, this visit was in December, so the hotel was full of business guests. First the positives -

1. It's easy to get to , being right off 101 - about 30 miles south of SFO airport.
2. There is plenty of parking , although it may cost you $9 a day.
3. The internet is very fast - although it may cost you $12.95 a day.
4. The food at both the premium restaurant Parcel 104 and the Sports Bar is very good - but it will cost you many many $$.
5. The food and service in the Concierge lounge is one of the best in the Marriott chain.
6. There is a Hertz and UPS outlet in-hotel, and a movie theatre, IHOP, Starbucks and 4-5 restaurants within 5 minutes walking distance (but across a busy road).
7. My first night I received an email from the Operations Manager asking if everything was to my satisfaction. First time that ever happened.

The negatives -

1. Almost everything comes at a price, unless you are Gold/Platinum member or negotiate it into your room rate.
2. As noted in other reviews, the front desk staff has been trained to always always try to put guests on the first or second floor in the towers (they go up 10th and 14th floors) and on the ground floor of the two-story buildings around the pool. If you have kids, the pool rooms are great, not so good for business travellers.
3. If you complain about #2, they'll grudgingly move you up a few floors. It's a pain.
4. Try to get access to the concierge lounge - great (free) breakfast in the morning and snacks/appetizers/dessert at night!

Room Tip: High floor, unless you have kids who want the pool. Concierge lounge is on 10th floor South Tower.
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Waldwick, New Jersey
Level Contributor
142 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed December 10, 2012

Stayed 2 nights and attended a show at the convention center, which is a 15-20 minute walk or short taxi ride. Very clean hotel and efficient service. Breakfast and buffet are very good. Hotel access is easy from main roads. Rates are pricey but comparable to others in this general area. No issues with room, wifi service, noise level, parking. No complaints.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Santa Clara Marriott

Address: 2700 Mission College Blvd, Santa Clara, CA 95054
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Santa Clara
#5 Business Hotel in Santa Clara
#9 Family Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Santa Clara Marriott 3.5*
Number of rooms: 759
Official Description (provided by the hotel):
The second largest Marriott in Northern California offers an Ultimate retreat feel in the Heart of Silicon Valley and conveniently located between Monterey and San Francisco ... more   less 
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Also Known As:
Santa Clara Marriott Hotel Santa Clara
Marriott Santa Clara

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