I stayed here for a conference in early December. The front desk was very helpful and would gladly give them a high rating. It happened to be my wife and I's anniversary and they upgraded us from a standard room and also gave a token anniversary card and chocolate strawberries. We stayed in the courtyard parlour suite and overall the sleep quality and the room was above average, though it wasn't very well sound proofed from noises from outside the room. I would say this is mainly a business hotel but has good access to malls and eateries within walking distance or using public transport.

My daughter was getting married and she needed a hotel that would accommodate all her guests coming from out-of-town as well as a room with an area that would accommodate her bridesmaids getting hair and makeup done. The hotel bent over backwards to give my daughter all the room, the leeway, little extras that made her day as stress-LESS as can be. COLLEEN helped my daughter make arrangements for the special accommodations and included a few extras that were simply outstanding and helped out so much. I could not be happier. Everybody from COLLEEN to the valets to the people in Starbucks, everything was exceptional. If you are in need of great accommodations, wonderful prices for a beautiful hotel, this is your place of choice.

This hotel seems to serve two purposes - one to handle business guests visiting the Convention Center or local Silicon Valley tech companies; the second to act as a local hotel for Great America Amusement Park. This leads to an interesting conflict of guest requirements ..

That said, this visit was in December, so the hotel was full of business guests. First the positives -

1. It's easy to get to , being right off 101 - about 30 miles south of SFO airport.
2. There is plenty of parking , although it may cost you $9 a day.
3. The internet is very fast - although it may cost you $12.95 a day.
4. The food at both the premium restaurant Parcel 104 and the Sports Bar is very good - but it will cost you many many $$.
5. The food and service in the Concierge lounge is one of the best in the Marriott chain.
6. There is a Hertz and UPS outlet in-hotel, and a movie theatre, IHOP, Starbucks and 4-5 restaurants within 5 minutes walking distance (but across a busy road).
7. My first night I received an email from the Operations Manager asking if everything was to my satisfaction. First time that ever happened.

The negatives -

1. Almost everything comes at a price, unless you are Gold/Platinum member or negotiate it into your room rate.
2. As noted in other reviews, the front desk staff has been trained to always always try to put guests on the first or second floor in the towers (they go up 10th and 14th floors) and on the ground floor of the two-story buildings around the pool. If you have kids, the pool rooms are great, not so good for business travellers.
3. If you complain about #2, they'll grudgingly move you up a few floors. It's a pain.
4. Try to get access to the concierge lounge - great (free) breakfast in the morning and snacks/appetizers/dessert at night!

Stayed 2 nights and attended a show at the convention center, which is a 15-20 minute walk or short taxi ride. Very clean hotel and efficient service. Breakfast and buffet are very good. Hotel access is easy from main roads. Rates are pricey but comparable to others in this general area. No issues with room, wifi service, noise level, parking. No complaints.