This hotel is currently undergoing renovations so just beware that your stay will not be everything you were hoping for. My husband and I just stayed here and upon arrival the electricity was out and they were running generators. The TV's didn't work for most of our 3 night stay. The restaurant and lounge were closed so they had a make shift lounge. Not what was pictured on their website. Room service is only available from 5pm-10pm. Wifi costs extra per day. The shuttle was not around when we needed it. The business center had 2 computers both of which did not work. We also woke up to a very large spider next to the bed. The general manager contacted me about our stay and I really don't like to complain but we spent around $500 for 3 nights to stay at this hotel. For that price one would think the customer service from the GM would have been better, but I was just told thank you for the feedback. If I were to rate this hotel based on the staff and room alone I would give them a 4, but unfortunately there were too many problems going on with the renovations. They should do a better job at informing their guests that certain amenities will not be available.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Expedia, Cheap Tickets, Hotels.com, Priceline, Otel, TripOnline SA and Tingo so you can book your The Plaza Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Plaza Hotel Santa Clara
- Plaza Hotel Santa Clara