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The Plaza Suites: Traveler Reviews

3.5 of 5
3100 Lakeside Drive, Santa Clara, CA 95054
Hotel amenities
The Plaza Suites
Ranked #4 of 32 hotels in Santa Clara
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195 reviews from our community

Traveler rating
    91
    69
    24
    5
    6
See reviews for
Families
54
 
Couples
20
 
Solo
21
 
Business
78
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Richmond, Virginia
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
43 helpful votes 43 helpful votes
“A reasonable hotel for business travel”
3 of 5 stars Reviewed January 19, 2012

This is my first stay at the Plaza Suites and it was generally adequate for the purpose of a business trip. The rooms were clean and generally updated in both decor and finishes. The hotel housekeeping staff did an excellent job each day and I was impressed with their attention to detail when cleaning. The front desk staff was cheerful and very helpful. The bartender was great and had just the right attitude for a hotel bar. Generally the people were great, the decor was fine but it felt that in some areas management tried to do nice on the cheep side.
Layout: The rooms are arranged into suites with the door opening on a small living room and desk area with a bathroom and bedroom adjoining. However.... the feeling that you get is that they took a large single room and divided it into a suite. There was just enough room in the bedroom to walk between the end of the bed and the closet and dresser. Both double beds were almost up against the walls on each side. The result was a very cramped feel to the bedroom. The living room did not have that cramped feel but I would not call it spacious.
Things that management should review that would keep me from staying here again:
The management needs to ck into towels - some were very worn and had threads hanging off the sides. The single largest problem was with the workout room. 75% of the equipment was broken. 3 treadmills only one worked, 3 ellipticals only one worked. It is obvious that the equipment was purchased based on low price and not quality.

  • Stayed January 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aurora, Colorado
1 review
1 helpful vote 1 helpful vote
“Nice Business Stay...”
4 of 5 stars Reviewed January 9, 2012

Great location and room. I found the Plaza Suites on our corporate Orbitz site and it was recommended by our company. I'm was very happy with the room, it's layout and amenities. The only complaint I have is to charge us for internet. I really feel nickel and dimed when charged for internet access. If they gave it to me for free, I would have to go with 5-stars.

Bed was comfortable and the room was clean. Checked it bedbugregistry.org and all clear.

The last night of my stay I was in my room and all of the sudden smelled cigarette smoke. I knew it was from the hallway, so I opened my door to see a lady coming out of the stairwell and then head two doors down the hall. She had been smoking in the stairwell. Really? It came right in my room as I was across the hall from the stairwell. The people also had their door propped open and talking very loudly and cussing. You really have to wonder some times about who people like this think they are.

I call the front desk and Christine said she would look into it. She called back about 1/2 hour later and said she had asked the guest to leave. Bravo Christine!

Enjoyed the 3 free drinks and breakfast. Omlettes are great.

Excellent customer service, great location, good price. I'd come back.

Room Tip: Rooms at the end of the halls are very quiet.
See more room tips
  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask BIM_me_up about The Plaza Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puyallup, Washington
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
“Nice find”
5 of 5 stars Reviewed January 8, 2012

I was part of a tour group and we stayed here 1 night. My roommate & I arrived earlier than the rest of the group and were allowed to check in right after lunch, which we really appreciated since the rest of the group wouldn't be arriving until after 4.
The rooms were quite spacious; I loved the separate sitting area. Appreciated the robes and slippers. Unfortunately, the restaurant was closed for the holidays so we walked to a nearby Mexican restaurant and had lunch there, which was fine.
This hotel is nestled in between businesses, and I never would have found it by myself, but it is definitely a nice gem. Since it was between Christmas and New Years, the business travelers were not here so I don't know how busy the hotel normally is, but the staff was quite attentive to us. I would stay here again.

  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Pleasantly surprised and will be back”
5 of 5 stars Reviewed November 29, 2011

Surprised by the value and quality of this hotel. Truly a find. The free happy hour and parking, and generous complimentary breakfast are just some of the perks. Room was quite spacious and I liked the suite layout. Really surprised by how good this place was. I tried a grilled chicken salad at the on-site restaurant, and it was actually pretty good. Definitely worth staying here.

  • Stayed October 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Madrid, Spain
Senior Contributor
36 reviews 36 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
9 helpful votes 9 helpful votes
“Ok but only just”
3 of 5 stars Reviewed November 27, 2011

The best part of this hotel is undoubtedly it's rooms, while small, by American standards, they are well equipped and comfortable, warm and clean.

The worst part? the food, this is probably as much a reflection of American cuisine in general as it is of the food served by the Plaza Suites. Don't get me wrong you can eat very well in the states, it's just not the norm. Your average American meal is very average. Getting back to the hotel, it has a gym, while not well maintained it does have tread mills, bikes, etc and it is hardly ever used so you won't have to wait for a machine.

The hotel foyer is attractive, but as usual, that's as far as it goes, once you get out of the elevator, you see they went to no expense to liven up the halls and passage ways. Sill one doesn't spend much time in these so who cares, right?

Speaking of elevators, the carpet in the elevators were thankfully removed halfway through my stay, I don't know what it is with hotels who don't take care of the little details like this, to say they were dirty is being kind, what does it cost to change these regularly, surely not that much.

The Staff at the Plaza are generally friendly, courteous and helpful, no complaints here.

There is plenty of parking at the Plaza Suites, which is good as you will need a car to get around. On weekends the Hotel seems to get overrun by little league baseballers, and they make their presence felt and especially heard, thank goodness it was only the weekends

In summary for the price, $159 per night breakfast included, I was happy with the hotel and would stay there again. but eat out...

Room Tip: The Hotel is just off the 101 so try get a room that faces away from the highway, the windows are ol...
See more room tips
  • Stayed November 2011, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Endevaour61 about The Plaza Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Plaza Suites

Also Known As:
The Plaza Hotel Santa Clara
Plaza Hotel Santa Clara
The Plaza Hotel
Address: 3100 Lakeside Drive, Santa Clara, CA 95054
Region: United States > California > Santa Clara
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Santa Clara
#5 Family Hotels in Santa Clara
Price Range: $$
Hotel Class:3.5 star (3.5*)
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