Great location and room. I found the Plaza Suites on our corporate Orbitz site and it was recommended by our company. I'm was very happy with the room, it's layout and amenities. The only complaint I have is to charge us for internet. I really feel nickel and dimed when charged for internet access. If they gave it to me for free, I would have to go with 5-stars.
Bed was comfortable and the room was clean. Checked it bedbugregistry.org and all clear.
The last night of my stay I was in my room and all of the sudden smelled cigarette smoke. I knew it was from the hallway, so I opened my door to see a lady coming out of the stairwell and then head two doors down the hall. She had been smoking in the stairwell. Really? It came right in my room as I was across the hall from the stairwell. The people also had their door propped open and talking very loudly and cussing. You really have to wonder some times about who people like this think they are.
I call the front desk and Christine said she would look into it. She called back about 1/2 hour later and said she had asked the guest to leave. Bravo Christine!
Enjoyed the 3 free drinks and breakfast. Omlettes are great.
Excellent customer service, great location, good price. I'd come back.
- Also Known As:
- The Plaza Hotel Santa Clara
- Plaza Hotel Santa Clara
- The Plaza Hotel
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