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“Very nice hotel” 5 of 5 stars
Review of Hyatt Regency Santa Clara

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Hyatt Regency Santa Clara
4.0 of 5 Hotel   |   5101 Great America Parkway, Santa Clara, CA 95054   |  
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Ranked #11 of 33 Hotels in Santa Clara
GreenLeadersSilver level
Western United States
Senior Contributor
41 reviews 41 reviews
41 hotel reviews
Reviews in 38 cities Reviews in 38 cities
20 helpful votes 20 helpful votes
“Very nice hotel”
5 of 5 stars Reviewed January 2, 2009

After reading some of the other reviews, I was really looking forward to seeing these new redesigned rooms in this hotel that are supposedly so non-functional and with other issues. While I tend to agree that some of the colors are not the most warm they could have used, overall, I really did enjoy the redesigned room. I was on the 12th floor and loved the long desk and work area that was against the window which had a great view of the surrounding area outside. The bathroom was just fine; the shallow sink was perfectly adequate and I never got water all over the counter.

The bedding, linens, and towels were all very good quality. The cleanliness of the room was excellent. The small refrigerator worked great.

The staff at the hotel was very good; professional and knowledgeable. The common areas of the hotel are large and spacious, and were pleasant to explore. The fitness center was one of the best I've seen; large with many machines, all of which were clean and working.

Overall, this was an excellent hotel. The fee-use business center is probably my only complaint, but at least you can print airplane boarding passes for free.

  • Liked — Condition
  • Disliked — Business Center
  • Stayed December 2008
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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540 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
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Singapore, Singapore
Top Contributor
184 reviews 184 reviews
68 hotel reviews
Reviews in 58 cities Reviews in 58 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed December 19, 2008

I choose to stay here instead of San Jose as I was heading to SFO next morning and I didn't wanna get caught in traffic on 101N.

I'd say this is an excellent hotel. The front desk staff (I think Jasmin) was very eager to please and called to check up if the room is ok after about 15 mins. Room was recently renovated I believed and it contained some chic crisp modern decor. Nice sleeper bed too.

Unfortunately the location is a little in e middle of nowhere. Many food outlets are within 2 miles radius. Other than that I don't find many amenities around town.

Oh 1 more disadvantage. When you arrived this hotel on a sat nite and there's like 6 functions & dinners going on, e valet's not gonna take your car and the parking structure behind the hotel will be filled up to the roof deck. So if you've got luggage, it'd be a chore to drag them across e garage, take the elevator down and drag them 100 meters before you enter the hotel front entrance.

  • Disliked — No direct access from parking garage to hotel building (seperated).
  • Stayed December 2008, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Luis Obispo, California
Top Contributor
60 reviews 60 reviews
57 hotel reviews
Reviews in 51 cities Reviews in 51 cities
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed December 17, 2008

We paid $65 + taxes/fees on Priceline.com, and what we got for that price was fantastic. The hotel staff were the best I've experience in quite a while -- fast check-in, fast check-out and great security team. Not enoug parking in front of the hotel, but plenty of space in the garage, and parking was free.

The room itself was mod -- maybe a little too mod, b/c there was no closet (just a wall-attached clothes rack) and the sink was an inclined plane with a drainage slit (so, no washing clothes or taking out contacts safetly there). Internet cost $9.99/day with T-mobile, free for T-mobile subscribers.

The hotel is close to Hwy. 101 and 237, which was handy. We'd go back in a heartbeat, but only if we got the same Pricline rate. If we paid full rack rates, the rooms wouldn't be as worth it.

  • Liked — Fast check-in / check-out, quiet rooms.
  • Disliked — Internet fee ($10/day), no closets.
  • Stayed December 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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San Gabriel Valley, So. California
Senior Contributor
43 reviews 43 reviews
24 hotel reviews
Reviews in 30 cities Reviews in 30 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 27, 2008

Stayed here last week for 3 nights with my husband while he attended a business conference here. The experience overall, while definitely not horrible, was also not terrific, which I pretty much feel at this price, this type of a hotel experience should be no less than terrific.

This is supposed to be a higher end hotel experience and while the Santa Clara Hyatt has some high-end features, namely the terrific gym (also favorably mentioned in many other reviews on this hotel I noticed!), unfortunately the overall experience is much more average than high-end.

The rooms met a basic level of cleanliness standard, but were certainly not immaculately clean/kept and the many, many drawbacks in the overall room design/features (as noted by many other reviewers before me) were significant enough to bring down the entire experience.

So, from all the previous reviews we all understand now that the Hyatt really dropped the ball with the design team of their most recent remodel...from the might-as-well-be-non-existent bathroom doors, the odd looking flat counter-top sink with the even more oddly placed right-side faucet mounting, the towel rack inside of the shower, the strange little closet area, the complete lack of an actual dresser/armoire, the odd exceedingly long desk/table with the little nearly useless cubie fridge in a cupboard to the weird blue hallways with the already very dirty carpets and zero sound insulation from the halls into the rooms...it all just makes most of us normal regular folks think to ourselves...what were they thinking???

But, be that as it may...I am going to suggest what they could do to attempt to fix some of the more glaring issues, at minimal cost & effort...later when I get my photos off the camera, I will add a couple to show some things that we did while we stayed there to make it slightly more pleasant.
1) Put an exhaust fan in the bathroom, both to handle the standard shower steam which is a problem & even more so, make it a reasonably loud fan, to be used to drown out the mmm bathroom noises which are currently shared so freely with the entire rest of the room (probably heard in the hallway too, considering the lack of soundproofing at the main door).
2) Install an additional towel rack, just like the one in the shower if you want, over the toilet, so that those of us who prefer to use dry towels after our showers can do so...alternately, store the towels in the shelves under the sink, since the coffee etc. doesn't belong in the bathroom anyway, gees whose idea was that!!!
3) See end of #2 above...get the coffeemaker, supplies & ice bucket out of the bathroom gees, does anyone think that is sanitary to keep them on those little shelves, right next to the toilet?? They all sit nicely on the little pretend dresser/tv holder out in the room...coffeemaker & supplies to the left of the tv (since there is a plug within reach there to use it with) & the ice bucket & glasses should be on the right of the tv.
4) Get a plumber in there to essentially flip the sink around so that the faucet/fixture is left mounted instead of right...I will agree with the designer that left or right mount is infinitely more interesting than center mount but, it makes no sense with the limited space in those teenie tiny bathrooms to have the faucet on the right, with the toilet on your left (when facing the sink) this gives you almost no possible way to stand in front of the sink while washing your hands or face or brushing your teeth, since you must stand off to the right side of the sink where surprise...the dang faucet is right smack in your way! Move it to the left and it would make a lot better sense, and make it a whole lot easier & enjoyable to use.
5) That ridiculous excuse for a toilet paper holder needs to be relegated to "xtra roll" usage only. In-between the existing hand towel rod/holder and the little shelves below the counter on the right, there is just enough space to insert an in-the-wall flat toilet paper holder, the roll when mounted there would not stick out even as far as the current hand towel rod and would not interfere with sink usage in anyway...so install them already, stop making your guests keep the toilet paper on the counter top or sink or worse, wrench their backs trying to reach behind them to get it off of the current holder.

Bottom line, this is a relatively expensive hotel to stay at and it should better reflect the price charged.

If you are a single unaccompanied business traveler, this hotel will likely meet your needs reasonably well, though you will have to pay either a higher room rate (to have it "included") or pay an additional fee to use their wireless internet...seems pretty unreasonable in a business traveler hotel. The bed was reasonably comfortable, although for a "recently remodeled" hotel, the linens including the coverlet appeared quite worn (as opposed to the ones at the Santa Clara Hawthorn Suites, where we stayed the night before we stayed at the Hyatt, now those were fresh, crisp, seemingly new linens!). Also, without even a lousy continental breakfast included, again, the value here is definitely not superior in anyway.

Also beware...if you do not leave your room before 2 pm, you can just about forget about having your room cleaned that day before you return, despite repeated calls to housekeeping and the front desk, 3 different employees there assuring you that your room would definitely be cleaned after you left at 4 and before you returned...you will come back to your room at 10 pm only to find that it wasn't cleaned. They will send someone promptly to do it then, but that means you have to go otherwise occupy yourself while they clean it and that you are subjecting your neighbors to 10 pm vaccuum cleaning noise...which we really hadn't appreciated hearing ourselves at 9 pm the night before when apparently a similar thing must have happened to the guy across the hall from us.

All in all, the place was reasonably decent, had a great gym, dirty pool, non-functioning jacuzzi/spa and really weird design elements that did not create the best possible environment for the most pleasant, relaxing or even efficient stay, at a cost that was too high for what you get there.

Oh and the parking structure, while free, is eh a solid half mile+ walk from there to any room in the hotel, closer to a mile from many of them I am sure, so try to get back to the hotel during the dinner hour when everyone else is still out, say before 9, then you might be lucky enough to get to park in the rather small lot directly in front of the hotel. I definitely recommend having a car at this hotel though, unless you want to only eat there or order room service, definitely no off-site restaurants or shopping within walking distance.

  • Liked — The gym, well equipped, cooled, supplied, excellent.
  • Disliked — Most everything besides the gym lol, but just one thing mmmm, the lousy bathroom as a whole.
  • Stayed October 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 13, 2008

Just returned from a one night stay with my niece (9) and nephew (6). The hotel offered a package with 2 tickets to Great America that made the room only $70. This was a special trip for the kids and the hotel really helped make it that way, We arrived at 10:00 am to pick up the tickets and they let us check in early.Goodie bags were given at check in and when my nephew asked if we could be up high they put us in a room on the 8th floor with a terrific view of the Park. We could walk to the Park saving a parking fee. The room service has a kids menu with very reasonable prices ($5.95 for cheeseburger with a side dish) so I could afford to aloow them that extravagance as well. The pool is open late so offered a chance for a moonlight swim. Staff was cordial and quick to respond to any questions or requests. The hotel was well soundproofed so the kids could be themselves while in the room without irritating the business travelers. I highly recommend this to anyone visiting Great America or the San Jose area who want to give their kids a treat.

  • Liked — Reasonable rates for first class accomidations and activities
  • Disliked — Other guests attitudes towards young children in lobby
  • Stayed October 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Lincoln
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 7, 2008

My family (mom dad, 2 kids), checked in to the hotel at apprx. 2pm Sat Sep. 27. As I went to the Front Desk, I was courteously welcomed by Jason. His supervisor happened to be by his side while I asked politely for a nice room with a view. I wanted to surprise my wife, who was celebrating a very special birthday.
The nice supervisor over heard our conversation and immediately ordered Jason to give us something nice. Jason also took it upon himself to have a nice tray of goodies(Choc chip cookies, choc. truffles and a jug of milk) sent to our room the next morning - compliments of the Hyatt! Room 1142 has a pleasant view of the golf course and the Amusement park Great America. 10 minutes from the SJC Int. Airport. Connected to the Convention Center and a 5 min walk from your room to the Park's Front Gate. Good eats all around... Exceptional stay due to exceptional service from the Front Desk. I highly recommend this hotel for your weekend stay in the South Bay.

  • Liked — The 2 swivel chairs
  • Disliked — Noisy party down the hall.
  • Stayed September 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Belgium
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed September 15, 2008

We stayed at the Hyatt for one night. It was our second stay in this hotel at Santa Clare so we already knew that this hotel is really nice with clean and very decent rooms. Also this time our stay was very pleasant.

However, this time we were not 100% satisfied. On the day we stayed there was an (IT ?) event taking place which blocked access to the pool for all other (non-business) visitors in the afternoon and evening where all these event-visitors where standing outside around the pool in a big crowd drinking cocktails.

Honnestly I don't think it is really respectfull to the leisure travellers and they should put this people rather in one of their business meeting places.

What I like best compared to other hotels from the same class is that they don't charge anything for the parking which is very convenient. Also check-in was really fast and well-prepared.

However, just like many other 4 star hotels they don't give you free internet access which I still can't accept in this star category.

Stayed September 2008
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Additional Information about Hyatt Regency Santa Clara

Address: 5101 Great America Parkway, Santa Clara, CA 95054
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Clara
#9 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Santa Clara 4*
Number of rooms: 501
Official Description (provided by the hotel):
Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels. ... more   less 
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Also Known As:
Hyatt Regency Santa Clara Hotel Santa Clara
Santa Clara Hyatt Regency
Hyatt Santa Clara

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