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“Seriously?” 2 of 5 stars
Review of Hyatt Regency Santa Clara

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Hyatt Regency Santa Clara
4.0 of 5 Hotel   |   5101 Great America Parkway, Santa Clara, CA 95054   |  
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Bed & Breakfast for Two
Ranked #11 of 33 Hotels in Santa Clara
GreenLeadersSilver level
Austin, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Seriously?”
2 of 5 stars Reviewed December 5, 2012

I'm up at 4:30AM prepping for a 6AM conference call, sipping the one cup of bathroom coffee with non-dairy creamer I have been provided. I paid $239 for this room, and I've just been informed that I can't get a real cup of coffee, nor can I get more than one, before 6AM.

This hotel is fine as far as large convention hotels go, but it is ridiculous that it doesn't have 24 hour room service. Come on, Hyatt, don't charge full-service prices if you're not going to provide full service.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattGuestRelations, Guest Relations Associate at Hyatt Regency Santa Clara, responded to this review, December 12, 2012
I appreciate that you took the time to provide feedback in regards to your recent stay at Hyatt Regency Santa Clara. I’m disappointed to learn that your stay did not meet expectations. I will share you feedback about the in room coffee with our housekeeping department. Your comments will be used to continue and improve our overall guest satisfaction. I hope that we can have the opportunity in the future to welcome you back to our property.

Brock S. – A Guest Relations Associate
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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468 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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1 review
3 of 5 stars Reviewed December 1, 2012 via mobile

Strengths: location (just off highway), modern and spacious rooms, free parking, free wifi in lobby only, updated precor fitness machines.
Concerns: gym was next to our room and is under construction. (Not mentioned on website!) Construction team began work at 7 AM on Saturday! Makeshift gym is small compared to number of patrons. Room Lighting is not conducive for putting on makeup, but I'm over it. No cream in room for coffee - just powdered chemical stuff

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Reston, Virginia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed November 28, 2012

I stayed at this hotel twice. Just recently I spent two nights here for a Thanksgiving visit to my family. The hotel is very nice and modern (just renovated, I think). The room is large and clean, and the bed is very comfortable. Parking is free. Verizon has no 4G coverage in this area so I had to pay $5 a day for a slow wifi. The hotel is not in a very convenient location; there aren't many restaurants or stores nearby. I didn't eat here but did use the fitness center once. It has the normal equipments and weight machines as most gyms have.

Overall, I am happy with this hotel based on the price I paid through hotwire. You might want to stay in a hotel with more restaurants nearby if you don't have a car.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chico, California
Senior Contributor
44 reviews 44 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 25, 2012

We have been staying at the Hyatt Santa Clara about every two weeks. The staff is very attentive and respond well to requests. They are making some good improvements in wireless access. There is a very nice breakfast buffet in Tusca. Try the special Omlet menu.

Room Tip: A View to the East shows the expanding 49er's football stadium. The West is the Coastal Mountai...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lansing, Michigan
Top Contributor
56 reviews 56 reviews
31 hotel reviews
Reviews in 28 cities Reviews in 28 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 23, 2012 via mobile

Excellent, attentive and friendly staff. The guy at the front desk was very helpful, even threw in wifi on the house! (It's the holidays, why not?) Appears like the rooms were recently renovated. iPhone compatible docking unit a nice plus too! Rooms also furnished with flat screens, open closet, and modern bathroom setup.

Stayed November 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed November 20, 2012

Stayed here 4 nites for a conference. Gorgeous pool area-enjoyed cocktails at nite out on the patio. Room was perfect size and room service was very accommodating when i asked for a toothbrush and robe. Loved the workout equipment. Service was excellent, from the front desk to the bellman. Regency club was stocked and maintained. Great new iMac available in the biz center. Liked the touch pad screens that iffered local attractions,, dining and directions. Tusca was ok but not great. Would stay here again.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chambery, France
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 18, 2012

Every so often these can be useful becaus eof their location and sometimes every thign is full anyway. That was my case this stay. 8 nights in this corproate mastadonte in the Bay Area was a little wearing for several reasons.
Size. What can I say
Breakfast - quickly boring becasue they don't or didn't change anything day in day out AND some things were distinctly missing for a 4-star corproate. No Salmon, limited choci ein bread, no way to boil an egg, poor coffree
Room - good to very good. As can be seen on their website, they provide a nice plush leather chair and footstool, cosy for watchign TV and reading. Although great Amercia parkway can be v busy and its 3 / ' lanes each way, I wasn't bugged by noise. Nice v large bed AND the windows opens. Oof fresh air, to often rare in these corp towers.
Bar - good service, menu limited, nice TVs,
Parking - frequently valet only and expensive park further away unles its raining
Room servcie was fast and good

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Santa Clara

Address: 5101 Great America Parkway, Santa Clara, CA 95054
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Santa Clara
#10 Business Hotel in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Santa Clara 4*
Number of rooms: 501
Official Description (provided by the hotel):
Hyatt Regency Santa Clara combines luxury and service with a premier location. Our newly renovated Santa Clara hotel accommodations feature the Hyatt Grand Bed, high-speed Internet access, deluxe amenities and sweeping views. A selection of inviting restaurants offers a variety of cuisine, from classic American to Sushi. Take advantage of extensive meeting facilities and 24-hour business center to make every stay at this Hyatt hotel in Santa Clara a success. With its unmatched service and ideal location - connected to the Convention Center, in the heart of the Silicon Valley and near the Great America Theme Park - you'll discover why we are the premier choice among Santa Clara, California hotels. ... more   less 
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Also Known As:
Hyatt Regency Santa Clara Hotel Santa Clara
Santa Clara Hyatt Regency
Hyatt Santa Clara

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