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“Nice accommodations in a very convenient locale” 4 of 5 stars
Review of HYATT house Santa Clara

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HYATT house Santa Clara
3.0 of 5 Hotel   |   3915 Rivermark Plaza, Santa Clara, CA 95054 (Formerly Sierra Suites Santa Clara)   |  
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Ranked #1 of 33 Hotels in Santa Clara
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Nice accommodations in a very convenient locale”
4 of 5 stars Reviewed July 24, 2014

The accommodations were very nice. The location is very convenient. There are several restaurants, coffee shop and others an easy stroll away from the hotel. I can recommend the Hyatt House and would stay here again.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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155 reviews from our community

Traveler rating
    79
    56
    16
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See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Any
English first
Fresno, California
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 19, 2014

I really love the location of this hotel, definitely wasn't far from great america and was in a nice plaza. The room was nice a cheap for being a king with a sofabed pull out and having a kitchenette. The breakfast was delicious, my husband loved the customized omelets. We also went swimming here and it was kinda chilly in the pool but it was a nice big/clean pool. We always found parking but it was a little tight. Other than that this hotel was great and the front desk was very nice.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru (Bangalore), India
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed June 28, 2014

I stayed at Hyatt House, Rivermark Plaza for five nights in the month on March 2014. I was on a business travel to Santa Clara and chose this hotel due to its location, which is near to my office. My stay at this hotel was just above average, nothing much to boast of. It is more of a business hotel and caters to business travelers mostly. I could hardly spot anyone who had come there for leisure.

Things I liked:
1. The location is perfect. Even though the hotel doesn't have a restaurant, there are plenty of food options in the vicinity. Italian, Chinese, Indian, Mexican and many more different food options.
2. The rooms are more or less like suites. It has an attached kitchen with all the utensils where one could cook food.
3. The rooms are quite neat and the bed is comfortable. The bathroom fixtures are nice too.

Things I didn't like:
1. I was given a room that was right on the highway. Yes, the room was on the highway! The whole night movement of vehicles resulted in a disturbed sleep. The next day I asked for the room change and I was told that all the rooms were full. I had decided to move to a different hotel and that is when I was given a different room on the upper floor.
2. One morning I was a bit late for the breakfast when only 10 minutes were remaining for the close of breakfast buffet. As in when I was helping myself with the fruits, a lady came and took away the fruit plate even though I hadn't finished picking up. This was appalling to say the least.
3. The earlier week I had stayed in one of the Renaissance Hotels in Colorado and they provided me with an impeccable service. It was rather disappointing to see the service at Hyatt, especially when I had asked for a ride to my office and my request was rejected, even when I had offered to wait. Having said that, I must specify that it happened only on one day. The other day of the week were fine and I did get a ride to my office.

Overall, I must say that even though I didn't have a great experience, I would still want to give them a second chance as nothing beats this hotel for its location.

Room Tip: Choose the rooms that do not face the highway!
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  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita Falls, Texas
Top Contributor
237 reviews 237 reviews
81 hotel reviews
Reviews in 86 cities Reviews in 86 cities
147 helpful votes 147 helpful votes
5 of 5 stars Reviewed June 21, 2014

As a diamond member, I stay at a Hyatt property somewhere every week. My wife and I spent a week in California and stayed here the last night before flying out of San Jose International. Let me start there, it is close to the airport and they have a complimentary shuttle. The property is surrounded by several good restaurants within walking distance, and is in a safe area. The staff was first class and the property was equally good. Very clean, has an Italian, tuscan decor and is spacious down stairs. The rooms are suites with a mini kitchen, living area and separate bedroom. The property is very clean, inside and out, located in a great part of town. Great job Hyatt!

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pflugerville, Texas
Senior Contributor
49 reviews 49 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed June 17, 2014

I have stayed at several Hyatt branded hotels in the area and this was the best hotel. The room is actually a suite with a living room and small kithen separate from the bedroom. There is a flat screen TV in both the living room and the bedroom. The bed was very comfortable. The room was very quiet and there was a youth group in the hotel. There is a full bath. The couch in the living room pulls out to add another bed to the room. Free WiFi is available was well as a lending program if certain items were forgotten. There is a business center on site that can be used if need for printing. The hotel also has a small workout room and an outdoor pool and whirlpool. There is also covered parking available. My only complaint was the AC vent blew directly on the bed (in my face). I will stay here in the future instead at the Hyatt Place as the cost is about the same.

Room Tip: I would try to stay on the back side of the hotel as the "front" side faces a busy street.
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 16, 2014

We had family staying here for a graduation at Santa Clara University. The check in process was prompt, friendly and all our rooms were correctly reserved and ready for us when we arrived. Our room was a small suite with a limited kitchen but a full size refrigerator. Our room was clean and quiet with a comfortable king size bed. Their breakfast is better than what is offered at most comparable properties. If we are in this area again, we will definitely return to this property.

Room Tip: If you are a light sleeper, ask for a room away from the street.
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Terra Linda, California, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed June 10, 2014

Perfect escape after a long day at Great America. The room we selected was a suite with small kitchen. It was great! the morning breakfast was also a hit. The location of this hotel is in a nice area next to Peets Coffee, Smash Burgee, Smash Burger and lots of other restaurants that are right down stairs. The only "complaint" is that the pool isn't all that enticing...

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HYATT house Santa Clara

Address: 3915 Rivermark Plaza, Santa Clara, CA 95054 (Formerly Sierra Suites Santa Clara)
Phone Number:
Location: United States > California > Santa Clara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 33 Hotels in Santa Clara
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HYATT house Santa Clara 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Santa Clara Hotel Sierra delivers a fresh take on modern day travel thru intelligent design, stress-free service and free-flowing amenities. Its 150 spacious suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee, WI-FI throughout and an evening bistro boasting wine, beer and appetizers. Conveniently located just an hour south of San Francisco in the heart of Silicon Valley’s Golden Triangle and less than 4 miles from San Jose International. ... more   less 
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