My husband and I used to stay @ the Pacific Inn in Sunnyvale, Ca. Well that particular location started to apear "GHETTO" at best, so my husband and I tried to locate another Pacific Inn. We were happy to find one just minutes from our home. The first time we reserved a room was online and it went well. They had our reservation when we got there and we in our room within minutes. We have stayed @ Pacific Inn Valley Park locations several times and have been pleased with the service. I wish I would have known that it's best to go in and make a reservation instead of doing it online however, it's worth it. The service (Derick) is an absolute treasure chest of information and knows his stuff! I appreciate the fact that he is honest and willing to say to a customer "I think you will find this room more to your liking". I think more CSR's should be that comfortable when traveler's are lodging, people are visiting, or a couple just relaxing! Derick was a great help and even though I didn't get the room I requested (because my res. was done online) i'm positive this evening will be an enjoyable evening just like the others! Thank you Deick for all your help!
A Pacific Inn frequent flyer :o)