We stayed here for two nights with two adults and two kids (ages 9 and 12). From the moment we walked in the staff was awesome. Very polite, helpful and service oriented. We paid for the standard room but the front desk person gave us a view of the amusement park. They provided us with directions and recommendations to dining locations and offered any assistance we needed. Great America Amusement Park is a short walk across the parking lot. When we asked for the quickest route the bellman was very helpful. Instead of just telling us the way to go he walked us across the hotel property to show us. So why not five stars in my rating? The size of the beds. I am 6' 4" and the length of the bed seemed very short. My feet hung over the bottom of the bed by about six inches. This hotel was the last stop on our 10 night vacation and I didn't have the same problem at of the other hotels. Please know this was not a major issue but it was enough to make my feet uncomfortable when I slept on my back. We did not eat at the on-site restaurant as the prices seemed high and there was not enough variety. The room was clean and included two free bottles of water. The elevators were very quick when called upon. If I am ever in Santa Clara again I will definitely stay here.