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“(Another) Good Experience” 4 of 5 stars
Review of Holiday Inn Express Santa Barbara

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Holiday Inn Express Santa Barbara
2.5 of 5 Hotel   |   17 W. Haley Street, Santa Barbara, CA 93101   |  
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Ranked #22 of 60 hotels in Santa Barbara
Washington DC, District of Columbia
Top Contributor
658 reviews 658 reviews
321 hotel reviews
Reviews in 170 cities Reviews in 170 cities
357 helpful votes 357 helpful votes
“(Another) Good Experience”
4 of 5 stars Reviewed March 17, 2013

I stayed in Santa Barbara for 4 nights on business and chose to stay at the Holiday Inn Express again after a previous good experience. I'm happy to report that the hotel is still a good choice!

I arrived on a Friday evening. The parking lots of the hotel were stuffed, so I was pleased that there was a valet on-hand to help out. The valet gave great service on both Friday and Saturday night (it was back to self-parking on Sunday and Monday). Check-in was welcoming and efficient; I was assigned the room type I had reserved, with my room preferences for floor & location honored by the hotel.

The hotel is in a charming historic building, so it has a lot more character than your typical Holiday Inn Express. The rooms are on the small side, but my room was well-appointed with a comfortable king bed, a small desk, a dresser (flat-screen TV with excellent channel selection on-top), and an armoire. The room had exposed brick walls and pleasant decor. Internet was free and worked well. The only flaw came when the room didn't have a do-not-distrub sign. I asked the front desk to provide one, and it was promised that the staff would deliver one; they never did. My other negative comment was that the hotel's hallway carpet could use replacement; it was fading.

The free breakfast isn't much--it could use a few more healthy options. But, it is free, and the coffee was acceptable.

Service throughout the stay was solid--free water, helpful staff, good housekeeping. The front desk staff was helpful with the few requests that I had.

The biggest attraction of this hotel was its location--right off of State Street, in the heart of Santa Barbara. It's a few blocks from the beach (including a great running/biking trail) and within walking distance of tons of shopping and numerous restaurants.

One recommendation: if you make your reservation far in advance (as I did), it might be worth continuing to monitor rates on the website. I'd reserved a couple of months in advance, and the rate dropped pretty substantially between my original reservation and when I checked again. So, I ended up saving a lot of money by altering my reservation.

I'll be back!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim S, Front Office Manager at Holiday Inn Express Santa Barbara, responded to this review, April 10, 2013
Thank you for the positive comments! Our staff is always excited to read about happy guests. I am pleased to hear that you enjoyed your room and its location. We are actually installing new hallway carpet starting this week. I agree that our location is a strong point, you should look into taking one of our complimentary bikes down to the beach next time. We hope to see you next time you're in Santa Barbara!
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
San Jose, California
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

Friday night party zone...nearby bar with two fights outside in street between 11pm-1am and plenty of just plain yelling. If you're there on a weekend night, I suggest asking for a room away from the club and the street.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kim S, Front Office Manager at Holiday Inn Express Santa Barbara, responded to this review, April 10, 2013
Thank you for your review of our hotel. I agree, our building does have a lot of character and historic charm. I'm sorry to hear that street noise disturbed you during your stay. We strive to create a positive atmosphere for our guests and are currently working with the local area businesses to curtail the nightlife surrounding the hotel. We invite you to request a room on our quiet side next time you stay with us. We hope to see you next time you are in Santa Barbara.
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San Jose, CA
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 14, 2013

My reservation was 5 months away when I cancelled. When you book online, some weekends have a 48-hr cancellation policy, some have a no cancellation policy. I just happened settle on a weekend that had a no cancellation policy (again, 5 months away), and didn't notice the policy change (on the bottom, left, below the Submit button) for that weekend. I DID see the policy for 48 hrs cancellation when I was looking at different dates. Now if you already saw the policy, why would you have any reason to think it would be different otherwise?

I contacted the Hotel and IHG and they don't care about customer service - they got their $369 from me. They didn't even give me an incentive to return with some sort of credit or exception, so for this reason - I will never stay at HIE or any IHG affiliated hotels.

Stayed March 2013, traveled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim S, Front Office Manager at Holiday Inn Express Santa Barbara, responded to this review, April 10, 2013
Thank you for your review. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. Thank you again for your feeback and please contact me through email if you would like to further discuss the issue. kscherr@holidayinnsantabarbara.com
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Paris, France
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 12, 2013

We were visiting UCSB and the hotel was a little farther from the school than I would have liked. The staff was friendly and helpful. The room was clean and quiet. The Internet service worked well. We had no problems with noise or parking.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim S, Front Office Manager at Holiday Inn Express Santa Barbara, responded to this review, April 10, 2013
Thank you for the positive review. Our staff enjoyed reading your comments. We are glad that you were able to relax during your stay with us. We hope to see you next time you visit Santa Barbara!
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SoCal
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 8, 2013

I have family in SB and try to make this my standard location when I am in town. My family can easily meet up with us for dinner on State street where I can eat/drink within walking distance. This is essentially a boutique hotel (Hotel Virginia) which is now branded with the Holiday Inn Express badge. As a regular business traveler, that mean I can earn points or use points that I have accrued. Because it is an old hotel, parking is tight. The staff will valet your car for free when parking starts to become tight. They have maintained the beautiful old windows in the front of the hotel, so the bar across the street may be a little loud for some people. The rooms are very nice for a HIE, upgraded from the brand standard. This is not meant to be a hotel where you hang out all day, go out and enjoy everything downtown Santa Barbara has to offer.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Barbara, California
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 5, 2013

My girlfriend and I stayed here as kind of a staycation (since we both live in Santa Barbara). The hotel is located just off state street so it is close to all of the night life and restaurants. Parking is kind of a pain because self parking there is never any spots, and you can get valet but it's quite pricy. The lobby of the hotel is quintessential Santa Barbara with glazed tile floors and rustic fixtures. They offer a continental breakfast in the morning (with some hot items as well). To get up stairs u have to take a set of wooden stairs, or a very tight elevator. We stayed right next to where the two let off on the first floor, so needless to say it was loud almost all night (stayed on a Friday night). The rooms were quite nice, with the bathrooms having nice tile floors and marble counter tops. The bed way a little firm but I like them that way. It of course has all the things you could want including flat panel tv and cable, a mini fridge, etc. The only real complaint is that it sits right on a busy road and across from a very busy bar/pool hall. So all night you can hear traffic (especially when it's raining) or people shouting. This is probably due to the fact we stayed on an outside facing room on the first floor. Overall this is a great selection for couple or families seeking night life or people here on business that have to be down town. Because the price is a little steep, young want to avoid this hotel and down town hotel period if you will be staying for an extended period, as they all tend to be very pricey (over 200 a night for a king)

  • Stayed January 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunnyvale, California
Top Contributor
89 reviews 89 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed February 28, 2013

We stayed here for one night on our way from santa monica to bay area. This hotel is very conveniently located right on the state street (which is the downtown area in SB) and one block away from the beach.
If you've never been to santa barbara, state street is absolute amazing place to hang out. So the location gives an edge to this hotel.

About hotel itself:
The service was quick and friendly. But We arrived there at 1 pm and check in was at 3pm so we asked them to see if the room would be available a little earlier. the front desk guy said he would call us asap but he called at 3.20 pm

Apart from this one thing, nothing to complain about the service

About the room:
Room was pretty spacious and clean. Had a nice flat screen HD tv with all the good channels. Can't complain about the room. One thing to note is: you can't park your car in front of your room... parking is a little far from the room. Also don't expect any good views from the room...
To be honest, it is a little pricey for the room ( we paid 150$ for one night)

About the complimentary breakfast:
Standard breakfast in the morning... pancakes, bagels , bread , frozen yogurt, coffee , eggs
decent

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Santa Barbara

Address: 17 W. Haley Street, Santa Barbara, CA 93101
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#5 Business Hotel in Santa Barbara
#16 Family Hotel in Santa Barbara
#20 Romantic Hotel in Santa Barbara
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Santa Barbara 2.5*
Official Description (provided by the hotel):
Just a half block from State Street in historic Old Town Santa Barbara, the Holiday Inn Express Hotel Virginia provides luxury and convenience for the sophisticated traveler. Enjoy a complimentary hot breakfast served daily from 6:30AM-9:30AM daily. Downtown shopping and restaurants are steps from your door, and the beach and Stearn's Wharf are four blocks away. ... more   less 
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Also Known As:
Holiday Inn Express Santa Barbara Hotel Santa Barbara
Holiday Inn Santa Barbara
Santa Barbara Holiday Inn
Santa Barbara Hotel

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