We came here with my husband's parents for a one night getaway. The property is breathtaking, and the cottages were beautiful. We were touched by the care they took in preparing for us. Our names are on the door and there was stationary with our names printed on them in the room. The continental breakfast was lovely.
But the service was grossly lacking and completely incommensurate for a hotel of this caliber (and price). When we checked in and we told them we didn't need help with our bags, they left us on our own to find our cottages on a property that is difficult at first to figure out. When we went to the pool, there was no one there to take drink orders, and when staff came by to serve one guest, they bypassed everyone else without a word (in general, staff on the property tended to not even bother to greet you when they were passing by). If you asked for something, they were good about responding, but you had to ask first. The last straw was when we'd forgotten a piece of our luggage there. When we called them the evening after we checked out, the response we got was, "Oh yes, we realized that you forgot that here." And they didn't bother to call us?
The resort is beautiful and it would be an ideal getaway that we would've liked to have come back to if the service had been better.
Another minus -- the pool is tiny. We were there on a weekday when the resort was probably only about half full. Even then, every lounge chair was occupied.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 25, 2013
Thank you for taking the time to offer your thoughts on your recent stay at San Ysidro Ranch. Likewise, thank you for the kind words with respect to our gardens and beautifully appointed cottages. We very much appreciate your views on service and have made certain to share them internally. We are pleased you and your family were able to join us this spring and hope to have the opportunity to welcome you back for an even more enjoyable getaway in the future.
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The San Ysidro Ranch Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.