have used in the last three years, without problems, on last stayand previous stays doing construction for the city, did not know just how m days wero be used, office would call their office and ask if it would be same price, the girl said yes, and there were not any problems, this last stay, did same routin told same price, when I received bill from credit card company difference prices each time, never on weekends or holidays, called credit card company after no response from Sean, the manager, somehow the information from Sean said I was protesting stays not price, told credit card company it was for different rates, not the one told on the phone, on the last stay sandpiper said they didnot have reservation, had to have sandpiper recheck, found under last name first, and wrong rate, they changed the rate at that night stay, but Sean would not bo back to previous nights, thiswas a total $246 total, since then stayed down the street at competitors without any problems costing sandpiper a total of $3600, not too smart, if you deal with them get it in writing because they have very short memories
ont go to sandpiper lodge in santa barbara, calif
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 18, 2013
I want to first Thank-you for all the times you have stayed with us in the past,it sounds like your past stays were good and I am happy to hear that. I am sorry if the billing or rates on your last stay was not correct, our rates do change sometimes daily. Please contact us again and ask for my contact info (Mark) if you would still like to talk about the charges, I hope you come back to the Sandpiper Lodge and stay with us again. Thank-you for taking the time to write a review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.