The staff is kind but we were really disappointed in the interior hallways and rooms which look like a throwback to the 80's. Positive points were a comfortable king size bed, patio and pond for a view. There are no elevators for the 2nd floor. The outdated bedding and decor are not attractive. The bathroom had a terrible patch/paint job and damaged molding. The room and especially the bathroom appeared dirty and lacked cleanliness. I couldn't honestly recommend this as a nice place to stay, but the price might be right for some and the location is convenient. Could be a really nice place if they do update it someday.
Very close to fwy, we stayed on the side away from freeway with a view of the pond.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 28, 2012
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Thank you for choosing to stay with us and for mentioning how kind our staff was during your stay. We are sorry to read that we did not exceed your expectations during your stay. Since we have a beautiful freshwater lagoon which is home to Ducks, Turtles, Koi, Goldfish, and Sticks the Egret and lush tropical gardens, we have matched the colors of the carpets and rooms to match our courtyard. It sounds like you enjoyed our comfortable Sealy Posturepedic bed and the private balcony with the view. We apologize that the room was not spotless as that is what our guests expect and our standards are.
Another one of our goals is to be the Best Value Hotel in the Santa Barbara and Goleta area all while exceeding our guests’ expectations with a clean, spotless, attractive, and comfortable room each and every day. We are locally owned and operated and continuously work to improve our award winning hotel and make it the best it can possibly can be. We will keep working and hopefully when you return to the Santa Barbara area, you will give us another shot to WOW you.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.