Found this little place through tripadvisor...my friend and I were in town for the Santa Barbara film festival. We were thoroughly surprised at the outstanding service we received from hotel staff, from check in and out to arranging a taxi and then some. The room was a decent size as well as the bathroom. Beds were comfy, but I like a lot of pillows so perhaps pillows could be a bit bigger and fluffier. I would say the only negatives about the rooms are sound (we could hear neighbors etc) and the furniture is a bit dated. . Unfortunately, the rain prevented us from using the free bike rentals and the pool, but they looked great. Love, love the wine and cheese hour, the cookies and milk, breakfast and coffee in the lobby. I would gladly return for a stay if I'm in Santa Barbara again!!! The customer service alone was worth it!