Wow! The experience of our stay was by far over and above the personal customer service of any place we stayed at during our road trip from San Fransisco to San Diego, CA. When we arrived, William greated us w/such a pleasant greeting, a great smile and explained the amentities of the hotel. He then explained that there was a bottle of champaign waiting for us in the room complementary of the hotel. He expressed to us that if there was ANYTHING we needed he will be at the desk until 11pm.
When we needed a resturant, called the front desk, he asked what kind of food we were interested in. He then said he will call the restuarant for a reservation. Myself and my mother stayed to rest. I then called William to ask where the ice machine was. He replied he will send a bucket of ice to our room. I also said my foot was swollen and when he arrived with the ice, he aslo had an ice pack for my foot.
The room was very clean, and neat. It was an ocean side view, but we arrived at night and left very early in the morning. The air was very cold, so we just drove down toward the water and saw the ocean, and a cute little town driving out of town.