I was so excited about returning to El Encanto and I was not disappointed. In fact...I truly believe it's much better now than ever before. The staff was amazing. Walking around the grounds (which are beautiful!!). The historic lilly pond was restored brick by brick, the famous wishing well is still lovely. I would run into staff members and you would think it was their own home the way they described the new hotel. They were so excited and happy and they would tell me stories about the hotel like they were trained docents. I love seeing staff happy and proud of where they work. This makes for a better experience for the guests.
The bar staff was fun but respectful and made me feel at home, the terrace staff was so attentive that at times I thought they must think I was a celebrity. My room was beautiful. After dinner I came back to find a roaring fireplace, beds turned down, dim lights and a lovely cake (I had told them it was my birthday).
The next day at lunch on the terrace, I felt I was in someone's private home. Even the guests were friendly and since I was having lunch with a Santa Barbra resident I was graciously included in their warm hellos. Can't wait to come back to what I now consider my second home.