I've stayed at hotels all over the world and this is truly one of the better ones for a multitude of reasons. The front desk guys are on point: sharp, helpful and funny. It was my 30th b-day and they upgraded me to a suite at no charge and without me asking. They also sent a bottle of wine and fruit plate after we got settled in. The hotel itself was beautiful. Very well done and welcoming...not at all over the top for a 4/5 star property. The rooftop needs to be seen to be believed. They have a free wine happy hour in the evening; grab a drink and head to the rooftop for sunset...you're welcome! HAHA. The beds are some of the most comfortable beds I've ever slept in. And the location, about 50 yards off Street is priceless for such a walkable city like SB.