I was disappointed in my stay at the Hyatt Santa Barbara. My girlfriend and I decided to take a mini-vacation in Santa Barbara for our two-year anniversary and wanted to stay at a 4-star hotel to celebrate. Unfortunately, our stay was disappointing from the moment we arrived.
Upon checking in, we were informed that we were staying in room 398 (a standard room) that was located across the street from the main building. The room looked nothing like the pictures on the Hyatt website. My girlfriend immediately looked disappointed and she had good reason to feel that way. The room was cramped and had an unusual layout. An unusual protruding wall at the foot of the bed forced the Hyatt to place their TV in this room off to the side of the bed (who watches TV that way?). Further, it was a dark and cramped space that also had a large stain on the floor of the bathroom. My girlfriend then called the front desk to request to switch to a room in the main building. Instead of simply honoring her request, she had to repeatedly turn down their upsell of switching to an ocean view room for an additional $50, but the manager did eventually agree to move us. We walked back across the street to the front desk to make the switch. The woman at the desk seemed surprised to see us again so soon, and asked why we were there. Instead already having been informed, we another uncomfortable conversation asking her to change our room to one in the main building as the manager had not yet informed her of what he told us. We do not like having to complain, and it was frustrating having to ask over and over. In the end, we did get a better room. While I was relieved that my girlfriend was no longer completely sad about our amenities for celebrating our anniversary, I could not understand why they would even try to place us in room 398 across the street when they had another room available. They must know that room is far worse than the rooms in their main building.
I wondered if another guest ended up having to stay there? That would not be fair either. Did they think we would not say anything because we are a young couple? Did they think we didn’t know any better? In sum, it is disappointing to be treated that way by a 4-star hotel staff. Not a single person even apologized for sending us to a subpar room.
To be sure, I gave an overall 2-star rating because the location was convenient and the bed was comfortable, but the positives of our visit stopped there.
- Official Description (provided by the hotel):
- Discover one of the finest hotels in Santa Barbara, California when you stay at Hyatt Santa Barbara. Built in 1931, our historic hotel welcomes guests with its casual elegance and first-rate service.Detailed with a fusion of Spanish Colonial architecture blended with modern conveniences, Hyatt Santa Barbara is a shining gateway to the City of Santa Barbara, also known as the American Riviera.Discover 171 comfortably-appointed guestrooms, a perfect home base for both leisure and business travelers. Enjoy the warm California sunshine in our heated outdoor pool and therapy OLEASTRO SPA, work off stress in the spacious fitness center, or enjoy happy hour at Bistro 1111 Restaurant, serving American cuisine with California flair. A 100% smoke-free hotel, Hyatt Santa Barbara also offers amenities like in-room dining, valet and self-parking, valet laundry service, and a business center.With 10,000 square feet of flexible and unique meeting space, offering exquisite culinary selections and the latest in technology, Hyatt Santa Barbara is ideal for your next corporate event. ... more less
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- Also Known As:
- Hyatt Santa Barbara Hotel Santa Barbara
- Mar Monte Santa Barbara
- Mar Monte Hotel