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“OK Not Great” 4 of 5 stars
Review of Hyatt Santa Barbara

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Hyatt Santa Barbara
3.5 of 5 Hotel   |   1111 East Cabrillo Boulevard, Santa Barbara, CA 93103 (Formerly Hotel Mar Monte)   |  
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Bed & Breakfast for Two
Ranked #31 of 61 hotels in Santa Barbara
New York, NY
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“OK Not Great”
4 of 5 stars Reviewed yesterday NEW

My husband and I just spent three nights at this hotel when we attended a wedding in nearby Montecito. We found this hotel to be extremely expensive and somewhat disappointing in value. The location is very good, the service was fair to good, and the room was spartan but comfortable and clean.

The first thing you need to know is that the hotel is comprised of three distinct, three story buildings connected by a parking lot. The front of the hotel faces a busy street right along the beach. One building contains a small lobby/check-in area, a restaurant, and the pool. The other two buildings just contain rooms. We are not talking about a great distance between the three buildings but there was a good amount of schlepping back and forth.

When you call to make a reservation, you are not connected to the actual hotel in Santa Barbara but to a central Hyatt reservation operator. We booked a luxury room with a balcony with mountain view. Although quite expensive, this was less than the ocean view. What we didn’t know was that we wouldn’t be in the main building and that our balcony overlooked the parking lot with the mountains in the far distance. Perhaps this would have been lovely from, say, a 10th floor vantage point, but the building only had three floors and the busy parking lot could not be ignored.

Our first disappointment was when we checked in, the clerk basically handed us our keys and told us that we were staying in a different building we would recognize because it was near two palm trees. We weren’t told what floor our room was, where the pool or restaurant were located, just sent on our way. We had already surrendered our car to the valet, so we trod off across the parking lot searching for our building, and then our room. We also were not told about the hotel’s free Wi-Fi code. I had to call the desk clerk who had to look it up.

Another thing to know is that hotel parking is $26 a day, whether you park your car yourself in the parking lot or have it valet parked in the hotel’s underground garage. Since we were in an outer building we found it more convenient to park our car near where we were staying rather than walk back to the main building every time we wanted our car.

We ate a $22 breakfast buffet at the restaurant in the hotel and it was just fine. Perfectly adequate. The outdoor pool is smallish but has a hot tub area and a bar and tables with waiter service. A nice place to relax and have a drink and light meal.

All in all, you are paying luxury prices for a less than luxury hotel.

Room Tip: The rooms in the main building don't have balconies and are thus less expensive. The three build...
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  • Stayed August 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
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English first
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Had a great room with a view at the boulevard/beach. The room was also very clean and modern, loved it!

The personnel was extremely friendly, helpful and well mannered.

The hotel is directly at the beach, just cross the street (look right and left before you cross it though!) and you're feet are in the nice and warm beach sand.

The downtown area is about a 20 minute walk and very doable.

You could use the valet parking option at the hotel (costs a little extra) but 9 out of 10 times you can park for free nearby the hotel.

Stayed August 2014, traveled as a couple
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San Francisco, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 2 days ago NEW

Stayed here for a friend's wedding last month. The location right across from the beach is great. However, advertising balcony rooms that get views of the Santa Ynez mountains is stretching things - I saw little more than a parking lot and other buildings and hotels. Certainly not a great view from a tiny balcony, and the room was small as well. We ended up moving to an Ocean View room, which was a bit larger and definitely nicer. Like other guests, I question the all-valet lot with plenty of available parking when the hotel is full as little more than a revenue scheme. We did order room service, and the food was good. The staff was very nice as well - from the valet, to the front desk.

However, from a value perspective, I really don't think the room is worth $450 a night. It felt like a nicely renovated motel. I wouldn't stay here again at that price, unfortunately. I'd expect a lot more out of a Hyatt at that price.

Room Tip: By all means get an ocean view room if you are going to stay here.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CT.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I spent 3 nights at the Hyatt Santa Barbara last week for a family wedding and was VERY disappointed. This hotel absolutely does not deserve the Hyatt name to be attached to it. The outside of the hotel has been recently upgraded and is very attractive. We checked in after 4:00 pm and were told that our room was not ready and would be about 15-20 minutes. We weren't happy with that bcs we had wedding events to attend that evening and needed to get in and shower. When the room became available and we were escorted there, I told the bellcap to not unload our luggage, that we would not be staying in that room. The front desk DID move us to another room which really wasn't any better than the first, but was all they could offer. I called around for any other available hotels, but being a Sat. evening in August, nothing was available, so we spent 3 nights at this very inferior hotel. The rooms had very shabby, mismatched furniture that had a definite IKEA type feel to it. The bathroom had not been updated, the grout in the shower was stained and, although the room WAS clean, it had a very shabby, rundown-motel feel to it. While I usually check trip advisor for reviews, I trusted the Hyatt name and thought this hotel would be a good choice. While waiting for the 2nd room, I did check trip advisor, and saw at that point that many other travelers had also panned the hotel. I will not trust well known chain names again!!! The Hyatt Corporation needs to visit this hotel and decide if it deserves to keep their name!!!!

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, United States
1 review
2 of 5 stars Reviewed 3 days ago NEW

Considering the cost, and considering the brand reputation, we were quite disappointed with this hotel. Santa Barbara is so beautiful it made up for it some, but here is not way it should be as expensive as it is given the cost of the rooms.

  • Stayed August 2014, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hyatt Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
55 reviews 55 reviews
19 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The rooms are big, but the sound isolation not that good. Also the noise from the AC is too much for a hotel room.
The hotel in general is ok.
The restaurant isnt that good. The food takes to long and the food is not good.
The location is very good. It is in front of the beach, and you can rent a bicycle surrey just in front of the hotel.

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
116 reviews 116 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were here during the SB triathlon (unbeknownst to us), so room rates were over $300. We booked our room using points, so didn't feel robbed given the very sad and dated room.

The Pros: perfect location directly across the street from the beach and bike/jogging path right out front. It's also just down the street, short walk from the very nice small Santa Barbara Zoo.

Lobby was updated and comfy if not very large. Valet staff was friendly and efficient. Front desk staff was friendly but half of them were in training.

We're Diamond Hyatt members and got free full breakfast for 2 (which can be via room service or at restaurant. A nice amenity we appreciate since breakfast for 2 cost $60) and free wifi internet.

Hotel is very pet friendly, which is nice and location is great and easy to walk the dog.

The Cons: It's $26 overnight valet parking (that's highway robbery!) or self park is try to find parking on your own on the street! No on site self park, lot is just too small.

Our room had a partial ocean view, which was nice. It also had an easy access out to the walking path.

However, it was NY city small and very dated, it does NOT look anything like the updated room on the hotel website. It is big enough for a King size bed, desk and TV cabinet but not much room to move around. a The room also smells a bit musty, we bought a renuzit air freshened which helped.

The bathroom is tiny! Only 1 person can be in it at anytime. When the bathroom door is open, it bangs against the toilet. When the closet door is open, it blocks the bathroom.

If we paid $300 a night, might have been very disappointed. But since we used points, it was a fine stay. Our friends stayed at the Best Western Peppertree (5 miles away) and their room was about as updated as the Hyatt and at least 30% larger. But Best Western location is much further inland.

It's all about the location as far as this hotel is concerned, don't expect normal Hyatt brand quality room here, closer to normal Best Western but you can't beat the location.

Stayed August 2014
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H596BGM, General Manager at Hyatt Santa Barbara, responded to this review, yesterday
Hello and thank you for writing this review. I certainly appreciate the very kind words regarding our team here at the Hyatt. Yes, it certainly was busy during the triathlon, but it was a great weekend.
Thank you as well for complimenting our location and proximity to the very nice Santa Barbara Zoo. I appreciate your loyalty to Hyatt and congratulations on your Diamond status! I'm sorry that you found the parking to be very high, the charge is comparable to our neighboring hotels and we feel as though it is good value considering our location. The rooms in our hotel vary greatly in size simply due to the fact of the time period in which it was originally built. We believe that the hotel, given this uniqueness, represents Santa Barbara very well and we are looking forward to many improvements in the very near future that will make it even better. Thank you for staying with us and I hope that you had a wonderful time in our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Santa Barbara

Address: 1111 East Cabrillo Boulevard, Santa Barbara, CA 93103 (Formerly Hotel Mar Monte)
Phone Number:
Location: United States > California > Santa Barbara
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Santa Barbara
#9 Spa Hotel in Santa Barbara
#12 Business Hotel in Santa Barbara
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hyatt Santa Barbara 3.5*
Official Description (provided by the hotel):
Discover one of the finest hotels in Santa Barbara, California when you stay at Hyatt Santa Barbara. Built in 1931, our historic hotel welcomes guests with its casual elegance and first-rate service.Detailed with a fusion of Spanish Colonial architecture blended with modern conveniences, Hyatt Santa Barbara is a shining gateway to the City of Santa Barbara, also known as the American Riviera.Discover 171 comfortably-appointed guestrooms, a perfect home base for both leisure and business travelers. Enjoy the warm California sunshine in our heated outdoor pool and therapy OLEASTRO SPA, work off stress in the spacious fitness center, or enjoy happy hour at Bistro 1111 Restaurant, serving American cuisine with California flair. A 100% smoke-free hotel, Hyatt Santa Barbara also offers amenities like in-room dining, valet and self-parking, valet laundry service, and a business center.With 10,000 square feet of flexible and unique meeting space, offering exquisite culinary selections and the latest in technology, Hyatt Santa Barbara is ideal for your next corporate event. ... more   less 
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Also Known As:
Hyatt Santa Barbara Hotel Santa Barbara
Mar Monte Santa Barbara
Mar Monte Hotel

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