We were disappointed with the front desk service. We had to ask the manager to receive a promotion (free breakfast) that seemed to been giving out freely to other guests upon arrival when we inquired about it. We were underwhelmed with the accommodations, asked to look at alternatives. When we voiced our complaints and observations regarding the carpets, cleanliness of room, etc., we were told it was a "unqiue" hotel. The GOOD THING about the stay was the hotel was just across from the beach and the products seemed in keeping with the standards you would expect from a Hyatt. We paided for valet parking thinking our car would be parked in their garage and protected from the ocean. We were surprised to get the car from the valet on Sunday morning with sand and dirt on the car with no explanation or apology. While checking out, we did get an opportunity to speak with Amanda (the manager) and she was extremely responsive and helpful. I feel she addressed our concerns and adjusted the cost of our stay accordingly. Having had this experience, we would return but by mindful of the cost of our room since this hotel is not up to the standard of the Hyatt hotel chain.
- Official Description (provided by the hotel):
- Discover one of the finest hotels in Santa Barbara, California when you stay at Hyatt Santa Barbara. Built in 1931, our historic hotel welcomes guests with its casual elegance and first-rate service.Detailed with a fusion of Spanish Colonial architecture blended with modern conveniences, Hyatt Santa Barbara is a shining gateway to the City of Santa Barbara, also known as the American Riviera.Discover 171 comfortably-appointed guestrooms, a perfect home base for both leisure and business travelers. Enjoy the warm California sunshine in our heated outdoor pool and therapy OLEASTRO SPA, work off stress in the spacious fitness center, or enjoy happy hour at Bistro 1111 Restaurant, serving American cuisine with California flair. A 100% smoke-free hotel, Hyatt Santa Barbara also offers amenities like in-room dining, valet and self-parking, valet laundry service, and a business center.With 10,000 square feet of flexible and unique meeting space, offering exquisite culinary selections and the latest in technology, Hyatt Santa Barbara is ideal for your next corporate event. ... more less
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- Also Known As:
- Hyatt Santa Barbara Hotel Santa Barbara
- Mar Monte Santa Barbara
- Mar Monte Hotel