Our stay at the rustic Monticito inn was a huge dissappointment. We were in room #310, which is in the back of the hotel. It was way to noisey (101 freeway), in need of a remodel, and just basic maintenance. It was obvious the bathroom window had been repaired, as there were screws sticking out every direction, but it was off it's track and did'nt work. We can except how cramped it was because of the age, but not having hot water is unexceceptable and irritating. The sitting chairs were tatttered and the TV was a joke (old and grainy picture), the refrigerator was on the floor in the way, and the place needed some painting done. There were other issues like the weird fireplace and the elevator. The pool area and lobby areas are nice, it is in a great location and the service was very good.The owners need to have problems addressed, so customers can have a quality experience at this historic property. We would'nt stay another night and Omar gave us a 30% discount off our previous night. He referred us to the Hyatt down the road (also an older property, but nicely remodeled). THE RATE WAS INEXPENSIVE, BUT THE VALUE WAS POOR. I am not a complainer and can except some small problems with a hotel stay, but 3 other customers were in the lobby complaining of various problems with their rooms too! Good luck if you get the wrong room.
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- Also Known As:
- Montecito Hotel Santa Barbara