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“Nice hotel, exceptional service” 5 of 5 stars
Review of Embassy Suites Santa Ana - Orange County Airport North

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Embassy Suites Santa Ana - Orange County Airport North
3.0 of 5 Hotel   |   1325 East Dyer Road, Santa Ana, CA 92705   |  
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Ranked #9 of 25 Hotels in Santa Ana
GreenLeadersSilver level
Mississauga, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Nice hotel, exceptional service”
5 of 5 stars Reviewed August 9, 2010

This was my second time staying at this hotel. Was last there 5 years ago - liked it then and the same now. On both occasions travelled with my family, including two young children. Hotel is attractive inside and out, always kept clean. Rooms are spacious. Hot and cold bufftet breakfast included. Happy Hour is at 5:30 pmand they put out nachos, salsa and other snacks, plus complimentary drinks. There is also a restaurant and bar inside. Decent swimming pool (cool) and hot tub. Very basic fitness room with a few good cardio equipment. Complimentary shuttle service is available to anywhere in vicinity. Business centre with free internet access (can pay for in room internet access). Management and staff all around were excellent and friendly. Hotel is within 30 min. drive to Laguna Beach, Newport Beach and Huntington Beach. Also good shopping nearby. But about a 45 min. drive in good traffic to airport and LA.

Stayed August 2010, traveled on business
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464 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
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English first
West Springfield, Massachusetts
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed June 13, 2010

OK, where do I start? I n Santa Ana on business, First two weeks stayed at La Quinta Next Door. Decided to "Upgrade" BIG MISTAKE! Starters Hotel was built pre 1984 has has no earhquake engineering or provisions ( Nice in Southern Cal) Room very dated and dark color scheme dark browns ETC. Elevators SLOW unreliable, Lights burned out on annunciator panels both in the lobby and elevator car. Elevators stop on floor then "HOME" until they align and open the doors. Nickle and dime you for everything Internet access is $6 a and slow ( was fast and free at La Quinta) Business center PAY TO PRINT (was free at La Quinta) Scanner inoperative (Worked fine at La Quinta) Parking spaces SMALL have fullsize rental car and had to enter on pssenger side due to someone else parking too close! ( Plenty of room at la quinta) Restaurant Charges "Room fee of $3.00 and "Delivery Fee of $10 for room service. Bottom line STAY AT LA QUINTA!!!

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewisville, Texas
Top Contributor
618 reviews 618 reviews
47 hotel reviews
Reviews in 138 cities Reviews in 138 cities
207 helpful votes 207 helpful votes
3 of 5 stars Reviewed June 12, 2010

Stayed here Thursday - Sunday. Regrettably, I didn't read the TripAdvisor reviews before reserving. This is a very old-style Embassy Suites. Interior and rooms are dated and the room design poor. We stayed with our adult son. The bathroom entrance was inside the bedroom, so he had to enter our bedroom to use the BR. Very awkward. BR was very small. Airconditioning was poor - still had "old school" non-digital thermostat. Furniture and appointments were average. Breakfast and afternoon reception quality was very good. Layout of buffet awkward. Elevators were horrible - very slow and, on our side, not always working. Trays and pizza boxes were left outside our room for more than 24 hours.

  • Stayed June 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Orlando, FL
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed May 12, 2010

First impression was wonderful. The lobby and the atmosphere is very nice. The front desk was very attentive and the customer service was A+. After the whole check in process is where I became rather disapointed with this hotel. 1 of the 2 front elevators was broken and we were on the 9th floor. Convienantly enough they have 3 elevators toward the back of the hotel, but with all the luggage we decided to wait for the front elevator to come down. 15 minutes later we were able to go up to our room. The rooms were a bit older and in need of a remodel, but otherwise, pretty clean. The bathroom was very cramped. And I ordered extra towels on the first day, which they never brought, I ordered extra towels on day 2, and asked them to change the sheets of the bed because they seemed a little dirty, which they never did. I ended up finally getting extra towels after I left a note for the maid and I got my sheets changed on the 3rd day. All in all it is a subpar hotel, though it is in a very convienant location and the value was outstanding. I guess I just feel that being a big fan of embassy suites in general and a VIP member, I truly expected more. I was disappointed enough to consider staying elsewhere next time I visit.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mentor, Ohio
Top Contributor
73 reviews 73 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed April 8, 2010

We joined my husband who was in Santa Ana on business for Easter weekend. The room was very comfortable. Loved the free parking. Breakfast was great in the morning. The hotel was close to shopping "The District" which had great dinning! It was about 15 minutes from Newport Beach and about 10 minutes from Disneyland. This is a great hotel for young families. My only complaint is that they only have 1 washing machine which is located on the 3rd floor - outside.

  • Stayed April 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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IN
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 4, 2010

Location: It was right off the highway, but I wouldn't recommend staying in Santa Ana period. There were a few fast food places and gas stations, but that was it. I just feel there would have been better places to stay that were closer to the attractions.

Cleanliness: Everything seemed old, but clean when we checked into our room. However, I noticed there were cigarette burns and blood stains on my comforter! I was very grossed out, and we called someone immediately to bring us a new one. The housekeeper was prompt, but I later noticed there were cigarette burns on that one too!

Food: There was a very nice atrium that had a free breakfast buffet with a variety of choices.

You can tell that the hotel was very nice once, but it has unfortunately gone downhill.

  • Stayed March 2010, traveled with family
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Top Contributor
83 reviews 83 reviews
62 hotel reviews
Reviews in 62 cities Reviews in 62 cities
188 helpful votes 188 helpful votes
3 of 5 stars Reviewed January 27, 2010

I stayed at this Orange County location in January 2010. At $125 a night I thought it was a pretty good deal.

The Good:
-The people are very friendly
-As with all Embassy suite locations, they offer a full breakfast and evening reception/happy hour. The breakfast is very well done. The evening reception (happy hour) is OK; the snacks are always the same and consist of nacho chips, pretzels and salsa (nothing too impressive).
-They do a great job keeping the tables open and clean during the breakfast hours.
-If you don’t have a car, they will drive and pick you up to nearby locations (including the airport).
- They offer a nice business center with 2 computers and printers.
- Its a 15 min drive to Orange County airport.


The Not So good:
-The property is really dark. In the evening you feel like your sitting in a cave
-The restaurant is fair at best.. They have trouble keeping up with orders if ithe restaurant is more than 25% full. The food is basic.
-The building is getting old. It was raining and the roof was leaking. Some floors were getting water in the rooms. Air conditioning is centrally controlled. Since it was not warm enough outside to have the AC on, only the heat was operating , My room was VERY hot ( slept with a fan and open sliding door).
- The elevators are a joke. One was out of service all week ( Sunday to Friday).. Others would randomly head “up” when you chose to go down then stop on every floor on the trip back down.
- The fitness center is pretty small and also leaks when it rains. One (of the three) treadmill was not working
- Avoid having to do laundry because it is very expensive. My two ironed and starched shirts ran $22.00 which included a “2.50 bundle charge”???
- One of the telephones in my room was not working and the bath fan way very loud. They fixed both after I called.

TIPS
-Ask for a room away from the back of the building. The trash is picked up at 5:45 AM and on the third floor (room 325) the noise is loud enough to wake anyone up.
- Leave a light on. The wall switches are impossible to find in the dark (all are in strange locations).

AREA
-Avoid the Winery restaurant for dinner ( about 2 miles in “The District”). It’s way overpriced and the food is average at best.. Service is friendly but flakey.
- “The District” is a cool area.
- As an alternativeplace to stay; There is a Hampton Inn behind this Embassy Suites. It looked nice. There is also a newer Embassy Suites on Main st. across from the Orange County airport.

  • Stayed January 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Santa Ana - Orange County Airport North

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Santa Ana
#6 Family Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Santa Ana - Orange County Airport North 3*
Number of rooms: 300
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Set just two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour BusinessLink™ business center.Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions.*Service of alcohol subject to state and local laws. Must be of legal drinking age ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites Santa Ana - Orange County Airport North CA

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