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“Good with a few drawbacks” 4 of 5 stars
Review of Embassy Suites Santa Ana - Orange County Airport North

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Embassy Suites Santa Ana - Orange County Airport North
3.0 of 5 Hotel   |   1325 East Dyer Road, Santa Ana, CA 92705   |  
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Ranked #10 of 25 Hotels in Santa Ana
GreenLeadersSilver level
Spanaway, Washington
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
9 helpful votes 9 helpful votes
“Good with a few drawbacks”
4 of 5 stars Reviewed June 28, 2012

It was late, we were still soaked from our trip to Sea World San Diego, and we didn't want to stay "just anywhere". My husband pulled into Embassy Suites Santa Ana and went in to see if there were vacancies while I browsed reviews. I read some horrifying reviews and before I could call to tell him to forget it, he came out with room keys in hand.

Some of the reviewers complaints were on target. There was no individual climate control in the rooms, and our room was a bit cold, especially with our wet clothes on. The internet was not free, as is common in most hotels these days. We only stayed the one night though, so we dealt with it. The bed was extremely comfortable and we slept like babies. Hot water was plentiful, the pool,hot tub, and fitness room were great, and the made-to-order omelets in the breakfast room were fantastic. We opened the door to a small balcony off the bedroom and it solved the cold room problem nicely.

The final victory for us was the price. We were quoted $209 a night (it was a Tuesday night), but a military/government discount was available and we got the room for $125.

Overall, there were a couple of minor complaints, but we'd definitely stay again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, July 17, 2012
Thank you for taking the time to post your comments regarding your recent stay with us. Please accept my apology if we did not meet all of your expectations. We do strive to provide consistent quality in both product and service. I am pleased to know that you enjoyed your stay with us and look forward to welcoming you back to our property in the near future.
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423 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
GA
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 19, 2012 via mobile

Old and grungy hotel, they have tried to update some things, but the carpets, walls, curtains and similar need renovation.

Breakfast was going bad and cheap for a couple years, they have brought back some nicer items and it seems to be better.

Watch for the very small parking spots, big cars and suv may not fit.

  • Stayed January 2012
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, July 3, 2012
Thank you for taking the time to post your concerns about your recent stay with us. I am sorry to read that we failed to meet your expectations. It is certainly our goal to provide consistent quality in both product and service. It's always good to get our guest's perspective and vital to our success to know when we have fallen short of our guest's expectations. Your comments are being shared with the appropriate department managers so corrective action can be taken. Again, thank you for your comments and I do hope we have an opportunity to welcome you back to our hotel.
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Fountain Valley, California
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 16, 2012 via mobile

Stayed here while attending a family event nearby. Location was convenient. Lobby and exterior seemed recently refurbished, but room was not. Had tear in room carpet, but room was spacious and clean. Saturday breakfast at 9:30 am was a zoo. Food was good, but it was packed with people, many of whom would not wait their turn. Service was disorganized for volume of people. We took food back to our room, which was a good choice.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, June 18, 2012
Thank you for taking the time to post your comments. I am sorry that we did not meet your expectations concerning certain aspects of your recent stay with us. We do strive to provide consistent quality in both product and service and it is vital that we know when we have fallen short of our guests' expectations. Your comments are being shared with the appropriate department managers involved so that corrective action can be taken. Again, thank you for posting your comments. We hope to have a future opportunity to welcome you back to our property.
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Castle Pines
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 15, 2012

Stayed Sat and Sun nights. Hotel is quite dated. Be prepared for long waits for the breakfast if you arrive after 830am on a weekend morning. There was no wait on Monday morning. Front desk service was very efficient, friendly. We did not use the pool, though we saw many families doing so. Convenient on/off the highway, and convenient to the South Coast Mall (5 mins) and to the Entertainment District in Tustin (5 mins). I would not seek this out again if I planned to come to the area.

Room Tip: The atrium can get pretty loud, so ask for a room on the highest floor available
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, June 18, 2012
Thank you for taking the time to post your comments. I'm sorry that we did not meet your expectations during your recent stay with us. We do strive to provide consistent quality in both product and service. It is important to us to know when we failed to meet our guests' expectations. Your comments are being shared with the appropriate department managers here so corrective action can be taken. Thank you for your recent stay with us and we hope to have an opportunity to serve you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
229 reviews 229 reviews
37 hotel reviews
Reviews in 84 cities Reviews in 84 cities
114 helpful votes 114 helpful votes
5 of 5 stars Reviewed June 7, 2012 via mobile

A group of business associates stayed for two nighhts for a meeting/training session held at the hotel. The most impressive element was the level of service. from the friendly and efficient front desk check in, to the again friendly fwood service ( especially food service in the bar area, where they were doing double duty with drink service, food, and assisting with getting the food ready, to being greeted by all staff-- with a smile-- was a pleasure to stay there. It is a "traditional" Embassy Suites" with the large lobby and atrium area. This area was larger than most, with very pleasant and distinctive eating areas around a stream/koi and turtle!! Pond. Breakfast highlight was the omelette bar which had made to order dishes with a real variety of ingredients. The managers cocktail reception in the evening featured more than the usual beer and wine--- great Dirty Martinis, Appletinis and Cosmos, and actual appetizers (spinach dip and sliceqd baguettes,,,not the usual Chex mix that some Embassy Suites passa off as appetizers. The response to the meeting needs we swift and efficient (especially climate control) and the meeting rooms were quiet, even though just off the atrium area. Have been in a lot of meeting rooms and it is a major distraction when you can hear people outside..or in the next room. Another plus was that the rooms were quiet..some Embassy Suites are quite noisy and youncan hear the lobby/atrium noise quite clearly from your room. Not this one. free shuttle within a 5 mile radius to dinner spots ( and the nearby airport) was also unexpected and a huge convenience. This is an Embassy Suites "10"!!!

Stayed June 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, June 13, 2012
We appreciate you taking the time to post your comments regarding your recent stay with us at the Embassy Suites Santa Ana Orange County Airport. We strive to provide the highest quality in both product and service and are thrilled to hear of your recent experiences at our property. We continue to make improvements concerning our guest suites and public areas with an emphasis on guest service. We look forward to welcoming you back to our property in the near future.
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Brookings, Oregon
Top Contributor
50 reviews 50 reviews
35 hotel reviews
Reviews in 31 cities Reviews in 31 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 29, 2012 via mobile

Beautiful lobby with a koi pond and some amazing fish.
room was very clean....just needed some new light bulbs and the tv remote was missing (and no pay per view movies which is usually my hotel surge)
bed very comfortable
all of the staff were genuinely friendly
and the koi! i'd come back just for the koi!

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, June 1, 2012
Thank you for taking the time to post your comments concerning your recent stay at our hotel. Yes, we do have the largest koi in Orange County. And, don't forget about our turtle population. We strive to provide consistent quality in both product and service. We're glad you stayed with us and look forward to welcoming you back to our property in the near future.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 27, 2012 via mobile

Like in a previous review, the elevators are slow and the rooms have a funky smell when you get in. On the plus side, theres free drinks and food during the managers reception. The breakfast in the morning is passable at best. Seems like the staff has difficulty keeping up with bacon and utensil demand. The only saving grace would be the omelet station. this property does not seem up to the same standard as other embassy suites hotels that ive stayed at previously.

  • Stayed May 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark B, Director of Sales at Embassy Suites Santa Ana - Orange County Airport North, responded to this review, May 29, 2012
I appreciate you taking the time to post your comments and concerns about your recent stay at our hotel. I am sorry to hear that we did not meet your expectations in some areas. It's always good to know our guests perspective concerning their stay. It is certainly our goal to provide consistent quality in both product and service, and it is vital to our continued success, to know when we have fallen short of these goals. Your comments are being shared with the appropriate department managers involved so corrective action can be taken.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Santa Ana - Orange County Airport North

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Santa Ana - Orange County Airport North 3*
Official Description (provided by the hotel):
A gem among Santa Ana hotels, Embassy Suites Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Set just two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour BusinessLink™ business center.Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions.*Service of alcohol subject to state and local laws. Must be of legal drinking age ... more   less 
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites Santa Ana - Orange County Airport North CA

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