We stayed here for 3 nights. The hotel has a good location. It is in close proximity to the John Wayne Airport and less than 45 minutes away from the LAX airport. Compared with other hotels, this hotel is offering a very competitive rate which is the main reason why we decided to stay here.
For the room, it is reasonably clean and is quite comfy. For the bed, I don't understand why they provide very small pillows which are merely wide enough for your head to fit in. For this reason, I didn't sleep very well. The remote is not working so we have problems turning on the TV. The desk chair is too tall for me but its height cannot be adjusted. For the bathroom, It is disappointing to see that the bath tub is quite dirty and old, so it is only suitable for showering but not bathing. The most problematic thing is that for the bath tub, a blue color is used for HOT tap and a red color is used for COLD tap. My mom almost got burnt by this.
Service is good. The staff is friendly in helping us with check-in / check-out and serving breakfast. They also provided us with parking tips during our check-in. The hotel provides complimentary WiFi, of which the speed is acceptable. However, the connection is kind of unstable and my device often got disconnected automatically. The hotel also provided complimentary breakfast and printing service and that's a big plus. Breakfast is of good quality, with sausages, eggs, fruits and more. It saved us money.
It happened that one of our guest left something in the room and we only realized this after check-out. We called the hotel and asked if we could get back those items, but was told that our items were all thrown away. While it is reasonable to dispose of guests' remained items after check-out, I feel that the hotel should have at least called us before throwing our items away. So we were a bit shocked and disappointed with the hotel for this incident. My mom lost a bottle of doctor-prescribed shampoo and that's unfortunate.
All in all, I think the Comfort Inn is quite an affordable place to stay with good quality of facilities and services. For sure there are rooms for improvement, but given this competitive rate we are likely to come back to this hotel in future trips. Just don't leave anything behind and you will be in good shape.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.