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“Room was fine, but ammenities were lacking” 3 of 5 stars
Review of Courtyard Costa Mesa South Coast Metro

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Courtyard Costa Mesa South Coast Metro
3.0 of 5 Hotel   |   3002 South Harbor Boulevard, Santa Ana, CA 92704   |  
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Ranked #7 of 26 Hotels in Santa Ana
Cleveland, Ohio
Top Contributor
57 reviews 57 reviews
45 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
“Room was fine, but ammenities were lacking”
3 of 5 stars Reviewed November 5, 2012

1. Room was very comfortable, but nothing special. Everything worked and the hotel was very quiet. We enjoyed our stay and did stay for 4 nights during mid-October. Shower, TV, small desk and even a small patio overlooking the pool were very nice.

2. Whirlpool did not work for 4 days. A sign was posted first two days and we had to tell management it was not working. Whirlpool is indoors and was hot, but could not be turned on. This was very disappointing since I am recovering from severe strained leg muscles.

3. Never saw anyone use the outdoor pool. We tried, but it was ice cold and not heated. The ocean is only 5 miles away and was warmer than the hotel pool which was unswimmable.

4. Maid service was dodgy. We were still in the room until 8:30 AM one morning and the maid came to the door. We stated we were leaving in 2 minutes. When we returned back to the room around 5PM, the room had never been cleaned and we needed to change and head out. The maid was just getting to the room. What happened here. We had to change in the public restroom downstairs.

5. Courtyard is the only Marriott chain we have seen that only has lobby coffee and morning's until 9AM and not all day and night. All other times, you have to either make your own in your room (Yuck!) or purchase it from the restaurant. Not a good policy compared to other Marriott chains. Courtyard never had complimentary food, but now has a bistro type restaurant that really doesn't cut it with us. I like to eat, and the new Courtyard has done away with the buffet and gone to breakfast sandwiches and very light fare which also doesn't cut it with us.

6. The area is very nice with IKEA 1 mile away, and tons of restaurants, a Whole Foods, movies, Orange County Irvine convention center and tons of shopping and don't forget Newport Beach which is just a few minutes down the road and worthy of a visit anytime of the year with its niche restaurants and beautiful ocean views.

7. We asked for a microwave and never received one even though the desk told us they could send one to our room. Also, was asked for extra towels, since the small excercise room rarely had towels, we never received them.

Overall average and didn't meet my needs. I would select another hotel in the area, but the management appeared somewhat attentive but did not deliver for many circumstaces.

Room Tip: Get a room with a balcony, provides extra room to the somewhat smaller rooms.
See more room tips
  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, February 11, 2013
Dear Guest,

Thank you so much for your feedback and taking time to write a review. I'm happy to hear that you were pleased with the guest room and location. I want to personally apologize for your stay not being up to the high standard we strive to provide. We appreciate you giving us information that can help us keep our property constantly evolving and improving. If you do plan to make a return trip to the area we would love to have you back so that we may create an experience that will be all around enjoyable.

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • Spanish first
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English first
New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 5, 2012

This hotel served it's purpose just fine for our stay. We loved the pool chaise lounge chairs with cushions. Hard to come by these days.

Rooms didn't have the most recent package, but they are very clean and well kept.

Thanks for a great stay!

Room Tip: Request pool-side.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, February 11, 2013
Dear Guest,

Thank you so much for taking time to write a review! That is wonderful to hear that you were able to utilize our pool area in November and it helped make your stay enjoyable. If there is ever anything I can do to help create the perfect stay please let me know. We'd love to have you back!

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pleasanton, California
Top Contributor
67 reviews 67 reviews
53 hotel reviews
Reviews in 43 cities Reviews in 43 cities
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 26, 2012

Love this hotel service -so far most friendly staff ever
When we checked in (later than mid night) person in front dest was very welcome us and trying to get better location for us -not near elevator but closed to enterance since we have kids in late time
We request roll away bed (we always request when we make regervation ) and this is first hotel that bed show up before us(always ignore our request)
Every staff we met was friendly even people in cafe
Had wonderful new lobby but room was pretty dated -after lobby,welcome to 1980s
Had comfortable stay just wish room was up date bit
Closed to Disneyland -about 6 local mile not in best neighbor, freeway was in distance (any freeway) industrial area
We will maybe stay here again if price is right

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking a moment to review our hotel! It's fantastic to hear that you found our staff accommodating and friendly. It's very important to us that each guest feels welcome and appreciated. If you come back to visit the area or Disneyland again we would be so happy to have you stay in one of our newly renovated rooms :)

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Top Contributor
249 reviews 249 reviews
100 hotel reviews
Reviews in 127 cities Reviews in 127 cities
190 helpful votes 190 helpful votes
4 of 5 stars Reviewed October 25, 2012

Arrived at SNA airport (the one with the three names: Orange County, John Wayne, Santa Ana) and found this one to be an economical Marriott family choice. The hotel offers no complimentary airport transportation, however Supershuttle ($18+tip, book online with coupon UYR59 to get 15$+tip) got me there after I supplied the exact street address. (Neither their drivers nor their website seems to know this location). The hotel is in a quiet neighborhood, reception was friendly and efficient, in typical Courtyard fashion, breakfast is available for purchase in the restaurant area next to the lobby. Room was spacious, clean, very nice work desk (like the extendable second table), OK work chair (those really should be upgraded to netted kind at some point). Room had sliding doors with screen that could be opened to let fresh air in. Would stay here again.

Room Tip: Triple AAA rate was the best available
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, February 11, 2013
Dear Guest,

We appreciate your review and are so happy to hear that the hotel fit your travel needs. Your feedback on SuperShuttle not having our hotel information was very helpful. We have reached out to them and been added to their website. We are currently in the process of a room renovation that will provide us brand new desk chairs, and we would be thrilled to have you back this year to enjoy the new space.

Sincerely,
Mikaela
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Top Contributor
374 reviews 374 reviews
97 hotel reviews
Reviews in 112 cities Reviews in 112 cities
131 helpful votes 131 helpful votes
4 of 5 stars Reviewed October 3, 2012

A beautiful lobby great little restaurant with really good food.Stayed here 14 days. The front desk staff were so helpful with directions etc.Very cloce to Huntington Beach where I worked and also only a few miles from the South Coast mall. The rooms need a face lift very clean but carpet and furniture seemed old, They said in the fall they are going renovate all the rooms.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
snasa, Property Coordinator at Courtyard Costa Mesa South Coast Metro, responded to this review, February 11, 2013
Dear Guest,

Thank you for taking the time to review! It is so nice to hear that our front desk staff was able to assist you, and that the location was convenient for work and a little fun. We are in the middle of renovating our rooms and would love to have you back to see the finished product!

Sincerely,
Mikaela
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona, USA
Top Contributor
51 reviews 51 reviews
34 hotel reviews
Reviews in 37 cities Reviews in 37 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 12, 2012

Well managed, well maintained, clean and comfortable. I even enjoyed an exceptionally nice whirlpool. The maid service was prompt and thorough. The location is a bit odd. Not close to much at al, but that helps keep things quiet. Closest highway is I-405 so consider that if you use this place for business. This would actually be a good location for a family trip to Disneyland (less than 10 miles). I got a really good price on this stay, so my review also reflects my feelings about the deal.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Costa Mesa South Coast Metro, responded to this review, July 13, 2012
Dear Guest,

Thank you so much for your great review! I am so pleased you enjoyed your stay with and that found our service to meet your needs. We would love to have you back very soon, hopefully this time to visit Disneyland instead of work :)

Sincerely,
Donia

Donia Benali
General Manager
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Chino Hills, California
Top Contributor
65 reviews 65 reviews
9 hotel reviews
Reviews in 45 cities Reviews in 45 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 4, 2012

Stayed here with a group last summer and had a great stay. The staff was nice and very helpful. Hotel is conviently located near several attractions.

Stayed August 2011, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard Costa Mesa South Coast Metro, responded to this review, July 5, 2012
Dear Guest,

Thank you so much for taking the time to review our Courtyard! I am glad you enjoyed your stay and if there is anyhting we could have done to make your stay more enjoyable please do not hesitate to reach out to me. I hope you stay with us again this year.

Sincerely,
Donia Benali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Costa Mesa South Coast Metro

Address: 3002 South Harbor Boulevard, Santa Ana, CA 92704
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 26 Hotels in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Costa Mesa South Coast Metro 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
Courtyard Costa Mesa South Coast Metro Hotel Santa Ana
Courtyard Santa Ana
Santa Ana Courtyard
Santa Ana Marriott
Courtyard Costa Mesa South Coast Metro Santa Ana, Orange County, CA

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