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“Our kids were happy!” 4 of 5 stars
Review of Guest Inn & Suites

Guest Inn & Suites
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Guest Inn & Suites
2.0 of 5 Hotel   |   2151 East First Street, Santa Ana, CA 92705   |  
Hotel amenities
Ranked #17 of 26 Hotels in Santa Ana
Austin, Texas
1 review
2 helpful votes 2 helpful votes
“Our kids were happy!”
4 of 5 stars Reviewed July 25, 2011

We were here for 5 days while in town to visit family and we had a wonderful time. Our kids loved the pool. We were in room #138 on the 1st floor. Room was nice and clean with tiles floor and had a little kitchenette in the back. Free Wi-Fi which was great! Very quiet at night. Young and friendly staffs. We will definitely stay here again. Thanks Guest Inn!

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Date | Rating
  • English first
  • Any
English first
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 14, 2011

Bad Cstomer Service...nasty...prostitutes..drug dealers...no wonder y its hidden!

  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laguna Hills, California
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2011

I just stayed here for 2 weeks and I loved it! Room was very nice and clean. My room was on the 1st floor with tiles floor. The kitchenette in the room was a plus for me. Surprisingly very quiet at night. plenty of parking and free wifi. I will stay here again the next time I'm in the area for business.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 21, 2010

There are so many things wrong with this place it's hard to name them all. Let's start with the obvious. First, they advertise a "Free Pool", but it was closed for months with this sign posted. Now, it is filthy and has HORRIBLE PH levels; it is never cleaned. Second, they advertise "High-Speed Internet", but it is the slower than any any dial-up ISP I have ever seen. Furthermore, half the day, they have the internet turned off so that the managers can use all the bandwidth for their personal laptops. There is also a ring of prostitutes and drug-dealers that operate out of this hotel, but the Santa Ana Police Department won't investigate (probably paid off by the hotel owners). I wouldn't care about this point, but they are inconsiderately loud through all hours of the night disturbing any peace and quiet enjoyment that should be reasonably expected. The maids frequently "forget" to clean rooms on cleaning day, and rarely do a good job (mop floor, clean bathtub, change blankets, etc). They also frequently forget to get clean towels. When they do, they never bring back as many towels as they take. I wouldn't park in the parking lot here; there are people that lurk in the parking lot looking for unlocked cars; the management makes it clear that they don't take responsibility for damage to or theft of property in their parking lot.

I tried to share some of these grievances with the management. Instead of addressing them professionally and courteously, my wife- whom has cancer and is undergoing chemotherapy and radiation- and myself (I am a disabled Iraqi Freedom veteran) were told that we have to move out. The management even threatened to have the Santa Ana Police Department (whom refuses to investigate meth, crack, heroine, and prostitution out of this same hotel) kick us out.

If you like to stay in a nice hotel, prefer an honest and reputable establishment, expect professionalism and courtesy from management, like clean pools, like HIGH SPEED internet, like clean rooms, like clean towels, like clean blankets and sheets, or if you have a problem with people that treat good people terribly, DO NOT STAY AT THIS HOTEL!!!

  • Stayed July 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Guest Inn & Suites

Address: 2151 East First Street, Santa Ana, CA 92705
Location: United States > California > Orange County > Santa Ana
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #17 of 26 Hotels in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2 star — Guest Inn & Suites 2*
Number of rooms: 76
Reservation Options:
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Also Known As:
Guest Inn & Suites Santa Ana, Orange County, CA

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