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“Nice staff and very well maintained” 4 of 5 stars
Review of Holiday Inn Santa Ana-Orange County Airport

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Holiday Inn Santa Ana-Orange County Airport
3.0 of 5 Hotel   |   2726 South Grand Ave., Santa Ana, CA 92705   |  
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Ranked #1 of 25 Hotels in Santa Ana
GreenLeadersBronze level
Santa Ynez, California
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
“Nice staff and very well maintained”
4 of 5 stars Reviewed December 23, 2012

I spent the night during a 2 day seminar that was being held here. The staff was very nice and extremely helpful.

The facilities are well maintained and very comfortable. Due to the seminar I did not have time to check out the pool.

The location is close to shopping, the airport and right next to the freeway. there is more than enough parking (and it's free, something you don't find in LA).

I have been to seminars held here in the past and they all have been more than pleasant experiences.

I will be staying here again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, December 26, 2012
Thank you gwlowe for your great review!

We always enjoy hearing what guests think of us and we are happy we can host your seminar time and time again. Next time you are with us, please do take some time to have a quick dip in our heated pool or relax in our Jacuzzi. We look forward to seeing you again the next time you have a seminar here!
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197 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Witney, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 23, 2012

I recently stayed at the Holiday Inn Santa Ana for 3 nights. The hotel is well situated and close to the airport and shopping malls. The room was pretty good, but could do with a make over. However, the bed was comfortable and the breakfast good. Nothing to complain about (except for the slow and weak wireless internet), but nothing really remarkable or special. The staff are friendly and polite.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, November 26, 2012
Dear defector,

We are glad that you had a good stay with us and enjoyed our rooms, breakfast, and kind staff. Our internet was upgraded within the past week and we are so pleased with how much quicker it is! Next time you stay with us please let us know how much better it is!

Thank you,
Management
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Omaha, NE
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2012

I recently was in Santa Ana on business and had a 9-day stay at the Holiday Inn Santa Ana-Orange County Airport. The hotel has a great location near the freeway and major roads, and it's possible to get to several nearby good restaurants and tourist attractions, as well as beaches, with minimal hassle.

The room was very clean and nicely appointed. The hotel staff was helpful and pointed us in the right direction more than once for restaurant choices. That said, we did eat at the hotel in the mornings and one evening, and the food was quite good.

This hotel is a good choice for someone who either is in Santa Ana on business or for someone traveling for leisure who wants quick access to a number of tourist-type attractions, but is ok with not staying right next door to those attractions.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, November 21, 2012
Dear ruz,
We sincerely appreciate your wonderful review! We are lucky to have been able to have you spend so long with us. I will be sure to pass along this review to the managers and our Front Desk department. They will be happy to hear such kind things said about them! We hope to see you again the next time you wind up in Orange County!
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San Francisco Ca
Senior Contributor
40 reviews 40 reviews
31 hotel reviews
Reviews in 21 cities Reviews in 21 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed August 25, 2012

We came in late to SNA and took the free shuttle to the hotel. We called when we were at baggage claim and just waited a minute or two for them to pick us up. The room was fine, beds were very comfortable. The hotel rooms are a bit dated. The door in our bathroom for example wouldn't close past the toilet and some of the wall outlet covers were broken. But the sheets, towels, pillows etc were all very nice and higher end. We slept well and had no troubles with noise as others have reported.

Breakfast choices were good. The kids and I had the buffet ($9.95/adults - $4.95 /' kids). My husband ordered a omelette off the menu. All were very good. Note that kids eat free at holiday inn, but that doesn't include the buffet.

We then took the free disneyland shuttle. I understand that it leaves at 9:00AM daily and it was the same shuttle van that picked us up at the airport. The ride to disney was about 15 minutes with no traffic on a Sunday.

While the hotel itself lacked the polish of a nicer hotel, the staff more than made up for it, from our shuttle drivers to the front desk to the breakfast folks. Our shuttle driver overheard my son say "I hope we are on the top floor" and when he came in he also checked us in and moved rooms without me asking.

I would easily stay here again on our way to disneyland.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, August 27, 2012
Dear audigal,
We truly appreciate you taking the time to complete such a detailed review of our hotel and your recent visit to us and Disneyland. We are very happy you got to utilize the wonderful complimentary services our hotel provides and that our staff was able to make your stay fantastic! We hope to see you again for another family vacation that takes you out our direction!
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Colorado Springs, Colorado
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 12, 2012

This hotel was really nice and very comfortable to sleep at. The hotel picked us up from the airport by shuttle (parents be sure to ask for them to bring a carseat if you didn't bring yours), and took us to the hotel to check in and immediately took us to Disneyland. They asked what time we'd like to be picked up, and was able to pick us up fromt he front of the park. The hotel was very clean, and the bed was one of the most comfortable beds I've slept on at a hotel; very fluffy. I would stay at this hotel again, if I need to be in the area.

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, August 17, 2012
Thank you travel_expert_84 for your fantastic review!

We are so pleased that you had a wonderful experience with us and we were able to make your trip to Disneyland a memorable one. We are also happy that you got to utilize our complimentary airport and Disneyland shuttle.

We anticipate welcoming you back the next time you are back in Orange County!
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Northern Cal
Senior Contributor
37 reviews 37 reviews
17 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 1, 2012

The room was HUGE!!! The housekeeping was good also. Always give plenty of toiletries. However, when I arrived, I knew I booked my room through the Holiday Inn website, but the receptionist insisted that I booked it through tripadvisor and wouldn't let me have breakfast. Since I am a Priority Member I know I will get free breakfast, but unfortunately they did not give me breakfast and told me because I booked through Tripadvisor, so not qualify for complimentary breakfast. The other time at the reception, it was ok. For the money, I think it is quite a deal. Parking is free. Close to shopping center "The District" near Barranca/Jamboree. The hotel was fully booked. A group of young kids was on my floor and late at night, I can hear them talking. The walls are thin at this hotel.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, August 7, 2012
Dear happyglobaltraveler,

We really appreciate you taking the time to write such a thorough review about the Holiday Inn - Orange County Airport. We are so glad to hear that you had a good time and that we could surprise you in such a positive way!

We do apologize for the confusion with the breakfast for Priority Club members. Breakfast is not complimentary, but is available to our Platinum Priority Club Members complimentary as part of their local benefits for being loyal guests.

We have had quite a few teams stay with us recently and we sincerely apologize for the noise concern. Young kids can be quite loud, but a courtesy call to the front desk at any hour of the day, and we would gladly get in touch with the correct room to remedy that concern for you!

We want all of our guests to have the best stay possible and we hope that the next time you visit sunny Orange County that we can accommodate your hospitality needs and make this stay even better!
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 20, 2012 via mobile

The ladies at the front desk were horrible. Downright rude most of the time. A plus is its located right next to the interstate, but you can definitely hear that at night. Worst hotel I have been to in terms of service.

  • Stayed July 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFOMLeahS, Front Office Manager at Holiday Inn Santa Ana-Orange County Airport, responded to this review, August 7, 2012
Thank you for taking the time to comment about your experience with the Holiday Inn - Orange County Airport. We do sincerely apologize for any inconvenience we have caused you and for the service you experienced with us. We understand how frustrating this can be and hope that next time you are in town, we can be given the opportunity to change your mind and show you why we have the best service scores in our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Santa Ana-Orange County Airport

Address: 2726 South Grand Ave., Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Santa Ana
#1 Business Hotel in Santa Ana
#1 Best Value Hotel in Santa Ana
#3 Green Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Santa Ana-Orange County Airport 3*
Number of rooms: 176
Official Description (provided by the hotel):
Welcome to the Holiday Inn Orange County Airport Santa Ana! Minutes away from Orange County s John Wayne Airport, local businesses, world class shopping and a variety of dining choices. Centrally located with the beach to our south and Disneyland 12 miles north. Easy access to the 55, 405 and 5 freeways. Or leave the driving to us! Free scheduled shuttle service within 3 miles and once daily to Disneyland! Call us when you get into John Wayne Airport and we will happily pick you up.Whether you are coming to Orange County for business or just to have fun your room at the Holiday Inn OCA is your personal retreat. You ll have room to work, relax and make the most of your day. Amenities such as complimentary Wireless Internet, ample work space, fridge, microwave and all new pillow top mattresses and linens mean every night is a great night and every day starts right.Work out in our cardio-fitness center or soak up some California sun at our outdoor heated pool and Jacuzzi. Then relax with a cool one at our Panini Lounge. And when it s time to dine you can enjoy our Panini Restaurant serving Italian specialties along with steaks and seafood. For your convenience we also offer in room dining for breakfast and dinner daily. Add our event space and outstanding service and you will see that the Holiday Inn Orange County Airport is the place to be. Your home away from home! ... more   less 
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Also Known As:
Holiday Inn Santa Ana-Orange County Airport Hotel Santa Ana
Santa Ana Holiday Inn
Holiday Inn Santa Ana-Orange County Airport CA

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