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“Very short trip” 5 of 5 stars
Review of BEST WESTERN PLUS Orange County Airport North

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BEST WESTERN PLUS Orange County Airport North
2.5 of 5 Hotel   |   2700 Hotel Terrace, Santa Ana, CA 92705-5602   |  
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Stay 2X get $50 gift card
Ranked #5 of 26 Hotels in Santa Ana
Certificate of Excellence 2014
Hamilton, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Very short trip”
5 of 5 stars Reviewed January 21, 2012

Most of this trip was the traveling. I found the hotel to be very clean, and the staff very helpful, courteous, and the pick up service from the airport was much appreciated. Complimentary breakfast was great with a choice of cold or hot. A small coffee maker, and microwave in the room was a great plus for us, since we didn't have transportation, and the lobby shop had a variety of foods to take back to the room. We were there on a legal matter, which my presence was required at an attorney's office, so this was a no frills trip, but the hotel arranged our very early (4:30 am) cab ride back to the airport. Exhausting trip but comfortable beds in a clean, nicely decorated hotel made it bearable. Thanks Best Western, I will come back when I can stay longer.

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Director of Sales at BEST WESTERN PLUS Orange County Airport North, responded to this review, January 24, 2012
Thank you for taking the time to write a review of your stay with us. I am very happy you enjoyed your time with us and hope to see you next time you have business in Santa Ana, CA. I will pass along your compliments to our staff and we will continue to provide superior customer care to all of our guests.
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335 reviews from our community

Traveler rating
    127
    114
    58
    26
    10
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129
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
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English first
Harrison, oh
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2012

My wife and I stayed in this hotel for 7 days during the holiday season while visiting my son and his family in Orange county. CA. The service was very good. Very clean rooms. The complimentary breakfast was outstanding. Great value!

Room Tip: If only two people, I would get the king bed room.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Director of Sales at BEST WESTERN PLUS Orange County Airport North, responded to this review, January 9, 2012
Thank you for taking the time to write such a great review. I am very happy that you enjoyed your stay with us and also wish you happy holidays and all the best for the new year! Please be sure to stay with us the next time you are back in Santa Ana!
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Dothan, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 19, 2011

Price was great for this clean stay. Cooked to order breakfast. Other pricier hotels across the street. Best western wAs quiet and would stay again

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Director of Sales at BEST WESTERN PLUS Orange County Airport North, responded to this review, December 26, 2011
Thank you for taking the time to post a review of your stay. I am very happy you had such a wonderful time with us. I will inform our staff of your praise and we will continue to provide superior customer care for all our guests. We hope you will return soon.
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St. Louis, Missouri
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 15, 2011

Came here for a quick weekend to attend a sporting event. Hotel was adequate enough for the two nights. We didn't use any of the fitness equipment, nor the pool so I can't judge on what for most people might be utilized. The breakfast was cooked fresh, so that was a nice touch. The rooms had outside entrances so that might be a deterrent for some, but for me that is not a big deal. The TV was horrible however, so they need to upgrade that area for sure - the TV was one I had in my basement 15 yrs ago so it should be time. The proximity to John Wayne airport was a selling point, so all in all I got what I wanted from the place. The price was no deal, but I guess Orange county hotels near the airport can overcharge without worry.

Room Tip: Ask for a room away from freeway side.
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  • Stayed November 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, Director of Sales at BEST WESTERN PLUS Orange County Airport North, responded to this review, December 22, 2011
Thank you for taking the time to provide us with your feedback. I am very happy you enjoyed your stay with us. We do plan to upgrade to flat panel lcd hdtv very soon, so please make sure to contact us next time when you plan your next stay here in Santa Ana, California.
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Calgary, Alberta, Canada
1 review
3 of 5 stars Reviewed December 13, 2011

Room was very nice and the staff was very friendly and helpful.

The Wi-Fi was slow and frustrating to use and the "fitness facilities" were terrible. The fitness room is a converted suite with a old and broken multi-weight machine with an old exercise bike and stairmaster. The entire setup is frustrating and is not worthy of being called a fitness facility.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, General Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review, December 15, 2011
Thank you for taking the time to write a review of your recent stay with us. I apologize that you were not satisfied with your stay. We will use your feedback to help improve our service and amenities. We are planning to renovate and update our property very soon and hope you give us another chance in the future to visit us again. I hope that next time you stay with us all your expectations will be met.
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Carleton, MI
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed October 27, 2011

We arrived at Orange County Airport on a Friday night at 10:30pm and called the hotel for shuttle pickup. We were told the driver was at the Airport waiting. We went to the pick up location and after waiting for a van for 15 minutes we called back and were told the driver had gone home for the night so we had to get a cab. The cleanliness of the room was average. We were on the 2nd floor and was awakened early in the am from the people staying in the room right above us as they were walking backing & forth. The hook on the back of the bathroom door to hang belongings was lying on the chair next to the desk. The was a very poor choice and we were thankful we only booked the room for one night. Would never stay there again.

  • Stayed October 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, General Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review, November 30, 2011
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
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Falls Church, Virginia
1 review
5 of 5 stars Reviewed October 19, 2011

We stayed here for a week,the room was very clean,the beds were amazingly comfy and the "Hot Breakfast" was indeed hot and good.Interstates are close by.The refrigerator was not working when we checked in,once we informed the front desk, they sent a maintenance person immediately and it was fixed in few minutes..
Great place to stay..

  • Stayed October 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BestwesternSantaAna, General Manager at BEST WESTERN PLUS Orange County Airport North, responded to this review, October 19, 2011
I am very happy you enjoyed your stay with us. Thank you for taking the time to provide us with your feedback. Please come back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Orange County Airport North

Address: 2700 Hotel Terrace, Santa Ana, CA 92705-5602
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Orange County Airport North 2.5*
Number of rooms: 148
Official Description (provided by the hotel):
Discover this AAA rated 3 Diamond Santa Ana, California hotel offering a complimentary shuttle to John Wayne Airport and convenient access to key Orange County attractions. Whether traveling to Southern California on business or pleasure, the BEST WESTERN PLUS Orange County Airport North is committed to providing the best accommodations and customer service for the best price. This Santa Ana hotel offers 148 well-appointed guest rooms, each featuring cable satellite television with HBO® and free wireless high-speed Internet access. Hotel guests are welcome to a complimentary full breakfast each morning before taking advantage of amenities such as an outdoor heated swimming pool and hot tub, exercise facility, guest laundry, full business services and meeting/banquet facilities accommodating up to 60 people. ... more   less 
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Also Known As:
Best Western Plus Orange County Airport North Hotel Santa Ana
Best Western Santa Ana
Santa Ana Best Western
BEST WESTERN PLUS Orange County Airport North Santa Ana, CA

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