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“Beautiful Hotel But Rooms Need A Little TLC” 4 of 5 stars
Review of DoubleTree Club by Hilton Orange County Airport

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DoubleTree Club by Hilton Orange County Airport
3.5 of 5 Hotel   |   7 Hutton Centre Drive, Santa Ana, CA 92707-5794   |  
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Ranked #3 of 26 Hotels in Santa Ana
Certificate of Excellence 2014
GreenLeadersBronze level
Honolulu, Hawaii
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
69 helpful votes 69 helpful votes
“Beautiful Hotel But Rooms Need A Little TLC”
4 of 5 stars Reviewed June 3, 2014

We stayed at the Double Tree Club in Orange County for one night before going to our hotel in
Anaheim.
The free shuttle came pretty quickly and the driver was super nice and helpful.
Driving up to the hotel, I think my jaw fell open. It is so beautiful and classy looking. Lobby is very nice and the people at the front desk were very helpful and welcoming. A warm chocolate chip cookie doesn't hurt either :-)

The room was very comfortable and quiet. But there were a few things that took away from the elegance and beauty. The bathroom door had a stain on it, kind of looked like a toothpaste stain, and the sink had large cracks in it. I know, little things, but things that should be fixed otherwise it looks like management isn't concerned.

I would stay there again because it's close to the airport and it was overall very nice.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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498 reviews from our community

Traveler rating
    208
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    75
    33
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Carmel, United States
1 review
4 of 5 stars Reviewed June 2, 2014

The employees at this hotel are outstanding. Everyone was friendly, accommodating, and attentive. I would definitely stay here again. My only suggestion, which is not unique to this hotel is to have better lighting and mirrors in the bathrooms. It is hard put makeup on. I usually bring a hand mirror with me but it would be nice to know I did not have to.

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
24 reviews 24 reviews
3 hotel reviews
Reviews in 18 cities Reviews in 18 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2014

Wow, DoubleTree hit it out of the ballpark! We spend Labor Day weekend celebrating our anniversary and my birthday. The staff was friendly and helpful. We arrived the first day to a warm cookie. Although we arrived early our room was ready. They made sure that whatever request we had was promptly fulfilled. Our room was on the second floor with a view of the pond. It was nice to go out and enjoy nature, the fountain and the surroundings. It sure was a fine hotel with way more amenities than I even used. The only thing wrong was not having a cookie everyday!

Stayed May 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara K, Director of Sales at DoubleTree Club by Hilton Orange County Airport, responded to this review, June 2, 2014
Thank you for the 5 star review!
We are so glad that you enjoyed your special weekend with us. We hope to see you back next year, and will have the Doubletree Cookies waitng.

Sincerely,
Kara Kellogg
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Syracuse, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 28, 2014

Made reservations to stay for 2 nights. Flight from Chicago to Orange County/John Wayne was canceled after the hotel cancellation deadline of 6PM Pacific Time. There was no way to inform Doubletree of hotel cancellation prior to the 6PM PT deadline. After the flight was canceled, I called Doubletree to cancel the first night. When informed I would be charged I asked to not be charged because the flight was canceled after the hotel cancellation deadline. I was told the manager would review and get back before I checked out after the second day. I never heard back, but the final bill showed the charges for the first night. Thus, Poor on Service (no management follow up) and Value (was charged 2X for 1 night).

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara K, Director of Sales at DoubleTree Club by Hilton Orange County Airport, responded to this review, June 6, 2014
We’re sorry about your experience dealing with your room cancellation. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and please feel free to reach out to me so that we can discuss your situation further.
Kind Regards, Kara Kellogg, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toppenish, Washington
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

After a long day of moving two kids out of college, got to the hotel very late and had dinner around 9:30pm. Food was good and service excellent. Breakfast service was excellent also. The valet service was very convenient and they will shuttle you within a 4 mile radius, very short wait for the valet. Of course the cookies help.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2014

This is one of our preferred hotels when we visit Disneyland. Because we plan trips in advance, we can usually get a rate of less than $90/day. The only time we stay in Anaheim is when our other preferred Hilton hotels (Hampton Inn or Garden Inn) have special rates/promotions. The hotel is beautiful, the beds and pillows to die for, the rooms are soundproofed well (HHonors members are usually on the 4th or 5th floor), the staff FANTASTIC, and we can take Harbor Blvd to Disneyland from the hotel (lots of restaurants and shopping on the way) and avoid the freeway. The hotel charges $11 for parking whether you valet or not, but we get Wi-Fi for free because we're Hilton Honors members, so I don't mind (most hotels in the area worth staying at charge for parking). We come back late at night (11pm or later) sometimes and the self parking lot is full, so I appreciate not being forced to pay extra for having to valet. The hotel has a business center with a printer and large, touch-screen computer monitors. It is open 24/7 and just off the hotel lobby so I feel secure when I am sitting in there late at night (plus you have to use your room key to access it). The lake at the hotel adds to the relaxing atmosphere. The hotel has room service that serves until late night (11pm?) with reasonable selection and prices for such a service (except the whole tip thing) and although I've never used it, I am also aware the hotel has a guest laundry. We've been staying at this hotel for over 10 years and never had a problem unless you consider the uncomfortable nature of a sofa bed for an adult, but that, to me, is to be expected. You will not be disappointed if you stay at this hotel.

  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara K, Director of Sales at DoubleTree Club by Hilton Orange County Airport, responded to this review, June 6, 2014
Thank you for taking the time to post such a great review!
Having loyal guests such as you are what we strive for. With so many Hilton properties in the area, we are pleased that for 10 years you have chosen to stay with us. I will share your comments with all of our wonderful staff. It will make their day!
We hope to see you back soon on your next trip.
Please feel free to contact me if you ever need assistance with reservations.
Sincerely,
Kara Kellogg
Director of Sales
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los angeles, United States
1 review
3 of 5 stars Reviewed May 21, 2014

first room smelled horrible, second room smelled horrible, third room fine. front desk very kind and helpful throughout though. returned from an event to a full self-parking lot. told we would just have to wait until someone in self parking left. could only park via valet. offered to pay for valet, just let us park ourselves. refused. after some hassle finally allowed to park. besides the smelly rooms, the rooms are really comfortable, and quiet. staff, besides parking attendant issue, really helpful and nice.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Orange County Airport

Address: 7 Hutton Centre Drive, Santa Ana, CA 92707-5794
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Santa Ana
#4 Business Hotel in Santa Ana
#6 Family Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Club by Hilton Orange County Airport 3.5*
Number of rooms: 167
Official Description (provided by the hotel):
DoubleTree Club by Hilton Hotel Orange County Airport is a beautiful lakeside property located on the border of Santa Ana, Irvine, and Costa Mesa. This Santa Ana hotel is conveniently located near Orange County's corporate business centers, including First American, IBM and Sears. Enjoy proximity to nearby CA attractions including Newport Beach, Angel Stadium, South Coast Plaza and Disneyland. ... more   less 
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Also Known As:
Doubletree Club By Hilton Orange County Airport Hotel Santa Ana
Doubletree Santa Ana
Doubletree Orange County Airport
DoubleTree Club By Hilton Orange County Airport Santa Ana, CA

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