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“Excellent Staff - Especially Bar Tender (Julio)” 4 of 5 stars
Review of DoubleTree Club by Hilton Orange County Airport

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DoubleTree Club by Hilton Orange County Airport
3.5 of 5 Hotel   |   7 Hutton Centre Drive, Santa Ana, CA 92707-5794   |  
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Ranked #3 of 25 Hotels in Santa Ana
GreenLeadersBronze level
A TripAdvisor Member
“Excellent Staff - Especially Bar Tender (Julio)”
4 of 5 stars Reviewed August 19, 2013

Julio, who is the evening bartender on some nights and is the waiting service for dinner on others, was incredibly courteous and welcoming throughout my stay. My experience and enjoyment of the hotel increased substantially because of the great service provided by Julio. Thank you. - Andrew

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara K, Director of Sales at DoubleTree Club by Hilton Orange County Airport, responded to this review, August 20, 2013
Thank you for your nice review. We appreciate your comments regarding Julio and the rest of our staff. Our guests are extremely important to us and customer service is the best way make to make them happy.
We hope you return if you are ever back in the Orange County area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
    179
    150
    72
    28
    14
See reviews for
106
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186
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Las Vegas, United States
1 review
4 of 5 stars Reviewed August 18, 2013

Stayed for a soccer tournament. Everything was good for the price. The bathroom was a little dirty but I always travel with Clorox wipes and cleaned it up. Breakfast was ok, not a huge fan of the complimentary breakfasts. The staff was very friendly and helpful!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caledonia, Michigan
Top Contributor
68 reviews 68 reviews
17 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 24, 2013

Flew into SNA (John Wayne Airport/Orange County, California) for a few days of work and stayed at the Double Tree. The hotel rooms were spacious, clean and reasonable. However, you pay for everything, for example: internet access, parking and breakfast. If you want to be close to the airport it is very convenient.

Room Tip: Get the king size bed room
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arizona
Top Contributor
122 reviews 122 reviews
27 hotel reviews
Reviews in 62 cities Reviews in 62 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed July 24, 2013

We stayed here for three nights last weekend. We were able to check in early. Surprised that both valet and self parking are charged $11 per night, no difference. After checking in and getting to our room, we turned the a/c on and it was very noisy. We got used to it during the stay and it blocked out hall noise. The room was clean and comfortable. The hotel is situated on a little lake. It was fun walking out to the lake to watch the birds!

Good stay. Convenient to the beaches if you have a car and don't mind a 15 minute drive.

Room Tip: I'd suggest a room with a quiet a/c and down the hall away from the elevator.
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  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara K, Manager at DoubleTree Club by Hilton Orange County Airport, responded to this review, August 1, 2013
Thank you for taking the time to review us on Tripadvisor! We are glad you enjoyed your stay with us and hope you will return in the future. If lucky, we may even have some new baby ducks!


Kara Kellogg
DoubleTree Club By Hilton Orange County Airport
Director of Sales
714-540-9551
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Central Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

I travel extensively and the staff at this hotel just gets what that means. They are friendly, helpful and always ready to make your stay better. It is clear they understand the frequent business traveler. I woudl assume the same service woudl apply to any individual or family styaing at thier hotel. It is also conviently located to the California highweay system and John Wayne Airport.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 20, 2013

They did a terrible job checking in our team, making excuses and offering nothing to make up for their bad planning. The hotel was overbooked, understaffed and the restaurant closed to accomodate a wedding. Our air conditioner smelled like a burning hair dryer and the shower was motel 6 tile all the way. But we had a charming view of the parking lot to make up for it. Not really.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bay area, ca
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed July 18, 2013 via mobile

Not sure why this is called a club hotel. Service is pretty good, staff is friendly, professional and knowledgable. The rooms are fine, not club quality, but fine. However, I am a diamond member and I expect to at least get a decent if not upgraded room. Instead I get a regular room on the 2nd floor with a spotlight pointed right into it & the cars pulling in are right under the room and are noisy. Really not comfortable for sleeping. But since they were 'full' they could not move me to an acceptable room, and nothing for being placed in a room with constant light. Not so good. Added a photo to show the issue.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree Club by Hilton Orange County Airport

Address: 7 Hutton Centre Drive, Santa Ana, CA 92707-5794
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Santa Ana
#4 Family Hotel in Santa Ana
#6 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Club by Hilton Orange County Airport 3.5*
Number of rooms: 167
Official Description (provided by the hotel):
DoubleTree Club by Hilton Hotel Orange County Airport is a beautiful lakeside property located on the border of Santa Ana, Irvine, and Costa Mesa. This Santa Ana hotel is conveniently located near Orange County's corporate business centers, including First American, IBM and Sears. Enjoy proximity to nearby CA attractions including Newport Beach, Angel Stadium, South Coast Plaza and Disneyland. ... more   less 
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Also Known As:
Doubletree Club By Hilton Orange County Airport Hotel Santa Ana
Doubletree Santa Ana
Doubletree Orange County Airport
DoubleTree Club By Hilton Orange County Airport Santa Ana, CA

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