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“Never Again” 1 of 5 stars
Review of Civic Center Inn Santa Ana

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Civic Center Inn Santa Ana
2.0 of 5 Hotel   |   2720 North Grand Ave., Santa Ana, CA 92705   |  
Hotel amenities
Ranked #23 of 25 hotels in Santa Ana
Illinois
1 review
3 helpful votes 3 helpful votes
“Never Again”
1 of 5 stars Reviewed March 18, 2008

I stayed here Dec. 14, through Dec. 17 2008. The location of the hotel was good for us, as we had business in the area. I would never recommend this hotel to anyone, if you must stay at the hotel, check out the room, and make sure all the facilities are in working order. I would not stay there again.
The staff had a “Don’t bother me” attitude; every question had to go through the proper channels of management. Our stay was on a weekend and management worked Monday through Friday. Therefore, we had to wait until Monday before any of our questions and concerns could be addressed. When we were able to speak to the management she had the same response, we would have to address her manager.
From the first night we checked in the facilities did not work. We reported it several times during every day. Each time we were instructed that someone would be in to fix the problem. We were at the hotel four days and the facilities were never fixed.
The hotel was empty all weekend, after our experience we understood why.

  • Liked — Area
  • Disliked — Toilet didn't work and they would not fix it!
  • Stayed December 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    2.5 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    1 of 5 stars
  • Service
    2 of 5 stars
  • Value
    1.5 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • French first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed April 3, 2002

I had the misfortune of staying in this so-called "hotel" during a trade show in March, when everything else was full.
The surly receptionist said he would take care of my bag which had been delayed on the flight and was being delivered later. Despite this, he later refused to accept the bag from the delivery driver, which led to it being stolen from the street outside.
When I complained, the hotel manager became abusive and screamed at me that he would check me out immediately and throw me out on the street.
All my efforts to find out what had happened to my luggage were hindered by the hotel staff, who often refused to speak at all and when they did only used broken and heavily accented english.
Apart from this, the telephones were switched off regularly, the TV remote was missing, and the so-called 24-hour reception consisted of a guy sleeping in a back room. To wake him up it was often necessary to knock hard on the office door for more than ten minutes.

Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Civic Center Inn Santa Ana

Address: 2720 North Grand Ave., Santa Ana, CA 92705
Location: United States > California > Orange County > Santa Ana
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 25 hotels in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2 star — Civic Center Inn Santa Ana 2*
Official Description (provided by the hotel):
The Civic Center Inn is ideally located near some of California’s best attractions such as Disneyland, Angel Stadium of Anaheim, Honda Center, Anaheim Convention Center, Knott’s Theme Park, Santa Ana Zoo and Pacific Coast beaches. ... more   less 
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Also Known As:
Civic Center Inn Santa Ana Hotel Santa Ana
Best Western Santa Ana
Santa Ana Best Western
Civic Center Inn Santa Ana Orange County, CA

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