We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Quality Suites John Wayne Airport: Traveler Reviews

2.5 of 5
2701 Hotel Terrace Drive, Santa Ana, CA 92705
Hotel amenities
Quality Suites John Wayne Airport
Ranked #4 of 26 hotels in Santa Ana
Enter dates & see best prices*
Show Prices
*from our partners
Write a Review

171 reviews from our community

Traveler rating
    84
    43
    19
    14
    11
See reviews for
Families
51
 
Couples
25
 
Solo
25
 
Business
63
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“There was nothing wrong”
5 of 5 stars Reviewed October 12, 2012

A really good value. I paid including tax under $90 per night. The hotel has very easy freeway access - just across the street. Each room has actually two rooms - a living room with a sofa bed, TV, refrigerator, coffee maker with free coffee, a desk and free Wi fi and a second room which had a king sized bed and a TV. The cooked to order breakfast was good plus many other choices. The swimming pool did have kids but a great hotel for traveling with kids. There is a little restaurant called Spoons that is a very short walk away. Similar to a sports bar.
I was traveling alone on business and was completely satisfied.

Room Tip: Away from the pool in the back. Also where I parked.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask RMLNewYork about Quality Suites John Wayne Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review
October 24, 2012
Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that you enjoyed your stay and all of our amenities met your needs. Thank you, again, for taking time to write a review and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redmond, Washington
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Pretty good value.”
3 of 5 stars Reviewed September 25, 2012

Stayed for 4 nights in late September after the summer rush so parking and long breakfast lines were not a problem as in other reviews. Easy access to freeway. Nice courtyard and pool. Room was pretty dark and dated. Not the cleanest we have stayed in. At check in dirty towel behind door in bathroom and little dirt pile on the floor. But housekeeping was good during stay. West side room had quite a bit of road noise.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Marmott44 about Quality Suites John Wayne Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review
September 26, 2012
Thank you for staying with the Quality Suites John Wayne Airport. We do apologize for the dirty towel at check in, this should not have happened. We have informed the executive housekeeper about this incident and stressed to her the importance of the cleanliness of the rooms. Once again thank you for staying and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
“My Favorite Option in OC”
5 of 5 stars Reviewed September 16, 2012 via mobile

I have tried at least a dozen hotels in Orange County, looking for the best one to meet my needs. Quality Suites has fit the bill. I can usually get a room for around $80. That gets me a free airport shuttle, a clean and comfortable room, a pretty decent swimming pool, an exceptional cooked to order breakfast, a microwave and fridge. When I am in town for more than a night or two, those last two Come in real handy. I like the free and fast wireless also, and the desk so I can sit and get work done...

Watch your bill though as they charged me even though I was prepaid. They also charge a fee for the in room safe which I find ridiculous. Quality Suites is on a hotel row, so I expect them to stay competitive in all respects....

Stayed September 2012, traveled on business
Was this review helpful? Yes
See 4 more reviews by JTL61 for Santa Ana
Ask JTL61 about Quality Suites John Wayne Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review
September 19, 2012
Thank you for taking time to write a review of your stay. We are delighted to see that you chose the Quality Suites John Wayne Airport. We know you have many choices in the area to choose from. We do apologize for the safe charges that were posted to your bill. We can gladly remove them during the check out process or after you check out. Once again, thank you for choosing to the Quality Suites John Wayne Airport and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Family Vacay...”
4 of 5 stars Reviewed September 5, 2012 via mobile

Not really sure if this is a family hotel even though families stay here. Seemed more couples there during our stay whom where annoyed by children especially around the pool. A couple times parents including myself had to correct others that if you came to the pool to sunbath your better going to the beach because our kids are in the pool to swim and play so if you get wet live with it. I think they may have been part of a tour, and times there where tense confrontations with some parents and couples. Not very enjoyable for the kids. The pool is small BEWARE if all the kids are in it they are packed and can't move. This happened 2 nights we where there. Pool towels are also sparse. Sometimes they have them and sometimes they don't.
Originally there for 5 nights but car trouble added a day. Not happy with the rate for the additional day much higher for a wednesday.
The front desk staff rocked. They all where very helpful and even gave us a map of places to eat in the district.
The rooms are standard, we stayed in suite facing the pool. Furnishings were old and some stained. Fridge barely worked and haven't seen a microwave that old in years. The beds were comfy but doubles the sofa bed was standard. Enough space for my family.
Breakfast is as crowded as they say but it is no different than going someplace ordering then waiting for your meal its just that you have to stand in line and wait. But it is good but just remember to tell them how much of everything you want or you only get one.
Parking can be a nightmare. If you do come back late you will have to be directed to a different hotel to park because I guess free parking means you can take 2 spots or park across 5 an management won't tell you to move.
House keeping cleaned well but was annoyed had 6 people and 4 towels always asked for 2 more but never did get any had to go to front desk every day to get 2 more and seemed like front desk and house keeping don't communicate. By the end of our stay the front desk had the towels ready for us when we walked through the lobby.
Maintenance around the building is sparse also. Every morning even after 11 the garbage cans where full from all the breakfast garbage and never emptied made the place look trashy and birds and other creatures come looking for scraps. There was a broken beer bottle that myself and others reported to the front desk that sat for 2days could always smell the stale beer walking past the stairs. The repairs also going on where displacing.
Overall it is a quiet hotel. After the pool closes people gather around the tables and have adult beverages. I never heard them once. I would bring my family back.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask heckya about Quality Suites John Wayne Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review
September 25, 2012
Thank you for commenting about your stay with us during your visit into Orange County. I do apologize for any inconveniences that occurred during your stay. We are always trying to find ways to improve our hotel to make our guest feel comfortable. Once again, thank you for commenting about your stay and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellingham, Washington
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Four years on and still a great place to stay”
5 of 5 stars Reviewed September 4, 2012

Stayed here for a week four years ago and loved it so did not hesitate to stay again. This time it was just for one night on a road trip and the pool was a big incentive in the hot summer weather. We loved it just as much as before for all the same reasons. Large rooms, clean and well equipped with coffee maker, fridge and microwave. The same lady is still in charge of the excellent cooked to order breakfast and the pool and hot tub clean and inviting. Free wi-fi and use of a computer and printer was appreciated too and the staff were friendly and professional. It was great to see their standards have been maintained. Hopefully we'll get to stay there again some time.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask midgejam about Quality Suites John Wayne Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review
September 19, 2012
We would like to thank you for taking time out of your day to comment about your stay at the Quality Suites John Way Airport. We are delighted that you enjoyed your past stay and happy to see you came back to our property, again. We always strive for to provide the most consistent and best service possible. Once again, thank you for taking time out of your day to comment about your stay and we hope to see you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BEST WESTERN PLUS Orange County Airport North
Great value on a similar hotel
Santa Ana, Orange County
4 of 5 stars 142 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in or near Santa Ana
Trendy
Motel 6 Newport Beach
Motel 6 Newport Beach 4.0 of 5 stars 92 reviews
Family-friendly
Crowne Plaza Costa Mesa Orange County
Crowne Plaza Costa Mesa Orange C... 4.5 of 5 stars 228 reviews
Romantic
Balboa Bay Resort
Balboa Bay Resort 4.0 of 5 stars 228 reviews
Luxury
The Westin South Coast Plaza
The Westin South Coast Plaza 4.0 of 5 stars 409 reviews
Show Prices ABS:HotelCheckRates-d1474313?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d76649?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d84037?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d76671?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Style_Xsell
Travelers also viewed these Santa Ana hotels
Courtyard by Marriott Santa Ana ... 4.5 of 5 stars 68 reviews BEST WESTERN PLUS Orange County ... 4.0 of 5 stars 142 reviews La Quinta Inn & Suites Orange Co... 4.0 of 5 stars 157 reviews Hampton Inn & Suites Santa Ana/O... 4.0 of 5 stars 110 reviews
Show Prices ABS:HotelCheckRates-d2091199?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d78047?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d225493?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d81861?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed_Hero
View all 26 hotels in Santa Ana, ranked by popularity

Been to Quality Suites John Wayne Airport? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Quality Suites John Wayne Airport

Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Suites John Wayne Airport Hotel
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Suites John Wayne Airport Santa Ana, Orange County, CA
Address: 2701 Hotel Terrace Drive, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Santa Ana
#6 Family Hotels in Santa Ana
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Quality Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Orbitz, Booking.com, Hotels.com, Priceline, Travelocity, Expedia and Tingo so you can book your Quality Suites John Wayne Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Quality Suites John Wayne Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Quality Suites John Wayne Airport
Enter dates & see best prices* (from our partners)
Show Prices