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“There was nothing wrong” 5 of 5 stars
Review of Quality Suites John Wayne Airport

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Quality Suites John Wayne Airport
2.5 of 5 Hotel   |   2701 Hotel Terrace Drive, Santa Ana, CA 92705   |  
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Ranked #7 of 25 Hotels in Santa Ana
GreenLeadersPlatinum level
New York
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
“There was nothing wrong”
5 of 5 stars Reviewed October 12, 2012

A really good value. I paid including tax under $90 per night. The hotel has very easy freeway access - just across the street. Each room has actually two rooms - a living room with a sofa bed, TV, refrigerator, coffee maker with free coffee, a desk and free Wi fi and a second room which had a king sized bed and a TV. The cooked to order breakfast was good plus many other choices. The swimming pool did have kids but a great hotel for traveling with kids. There is a little restaurant called Spoons that is a very short walk away. Similar to a sports bar.
I was traveling alone on business and was completely satisfied.

Room Tip: Away from the pool in the back. Also where I parked.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, October 24, 2012
Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that you enjoyed your stay and all of our amenities met your needs. Thank you, again, for taking time to write a review and we hope to see you soon.
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218 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Redmond, Washington
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 25, 2012

Stayed for 4 nights in late September after the summer rush so parking and long breakfast lines were not a problem as in other reviews. Easy access to freeway. Nice courtyard and pool. Room was pretty dark and dated. Not the cleanest we have stayed in. At check in dirty towel behind door in bathroom and little dirt pile on the floor. But housekeeping was good during stay. West side room had quite a bit of road noise.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 26, 2012
Thank you for staying with the Quality Suites John Wayne Airport. We do apologize for the dirty towel at check in, this should not have happened. We have informed the executive housekeeper about this incident and stressed to her the importance of the cleanliness of the rooms. Once again thank you for staying and we hope to see you soon.
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Scottsdale, Arizona, USA
Senior Contributor
48 reviews 48 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 16, 2012 via mobile

I have tried at least a dozen hotels in Orange County, looking for the best one to meet my needs. Quality Suites has fit the bill. I can usually get a room for around $80. That gets me a free airport shuttle, a clean and comfortable room, a pretty decent swimming pool, an exceptional cooked to order breakfast, a microwave and fridge. When I am in town for more than a night or two, those last two Come in real handy. I like the free and fast wireless also, and the desk so I can sit and get work done...

Watch your bill though as they charged me even though I was prepaid. They also charge a fee for the in room safe which I find ridiculous. Quality Suites is on a hotel row, so I expect them to stay competitive in all respects....

Stayed September 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 19, 2012
Thank you for taking time to write a review of your stay. We are delighted to see that you chose the Quality Suites John Wayne Airport. We know you have many choices in the area to choose from. We do apologize for the safe charges that were posted to your bill. We can gladly remove them during the check out process or after you check out. Once again, thank you for choosing to the Quality Suites John Wayne Airport and we hope to see you soon.
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Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed September 5, 2012 via mobile

Not really sure if this is a family hotel even though families stay here. Seemed more couples there during our stay whom where annoyed by children especially around the pool. A couple times parents including myself had to correct others that if you came to the pool to sunbath your better going to the beach because our kids are in the pool to swim and play so if you get wet live with it. I think they may have been part of a tour, and times there where tense confrontations with some parents and couples. Not very enjoyable for the kids. The pool is small BEWARE if all the kids are in it they are packed and can't move. This happened 2 nights we where there. Pool towels are also sparse. Sometimes they have them and sometimes they don't.
Originally there for 5 nights but car trouble added a day. Not happy with the rate for the additional day much higher for a wednesday.
The front desk staff rocked. They all where very helpful and even gave us a map of places to eat in the district.
The rooms are standard, we stayed in suite facing the pool. Furnishings were old and some stained. Fridge barely worked and haven't seen a microwave that old in years. The beds were comfy but doubles the sofa bed was standard. Enough space for my family.
Breakfast is as crowded as they say but it is no different than going someplace ordering then waiting for your meal its just that you have to stand in line and wait. But it is good but just remember to tell them how much of everything you want or you only get one.
Parking can be a nightmare. If you do come back late you will have to be directed to a different hotel to park because I guess free parking means you can take 2 spots or park across 5 an management won't tell you to move.
House keeping cleaned well but was annoyed had 6 people and 4 towels always asked for 2 more but never did get any had to go to front desk every day to get 2 more and seemed like front desk and house keeping don't communicate. By the end of our stay the front desk had the towels ready for us when we walked through the lobby.
Maintenance around the building is sparse also. Every morning even after 11 the garbage cans where full from all the breakfast garbage and never emptied made the place look trashy and birds and other creatures come looking for scraps. There was a broken beer bottle that myself and others reported to the front desk that sat for 2days could always smell the stale beer walking past the stairs. The repairs also going on where displacing.
Overall it is a quiet hotel. After the pool closes people gather around the tables and have adult beverages. I never heard them once. I would bring my family back.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 25, 2012
Thank you for commenting about your stay with us during your visit into Orange County. I do apologize for any inconveniences that occurred during your stay. We are always trying to find ways to improve our hotel to make our guest feel comfortable. Once again, thank you for commenting about your stay and we hope to see you soon.
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Bellingham, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed September 4, 2012

Stayed here for a week four years ago and loved it so did not hesitate to stay again. This time it was just for one night on a road trip and the pool was a big incentive in the hot summer weather. We loved it just as much as before for all the same reasons. Large rooms, clean and well equipped with coffee maker, fridge and microwave. The same lady is still in charge of the excellent cooked to order breakfast and the pool and hot tub clean and inviting. Free wi-fi and use of a computer and printer was appreciated too and the staff were friendly and professional. It was great to see their standards have been maintained. Hopefully we'll get to stay there again some time.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 19, 2012
We would like to thank you for taking time out of your day to comment about your stay at the Quality Suites John Way Airport. We are delighted that you enjoyed your past stay and happy to see you came back to our property, again. We always strive for to provide the most consistent and best service possible. Once again, thank you for taking time out of your day to comment about your stay and we hope to see you in the near future.
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Las Vegas, Nevada
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 4, 2012

What should be a nice hotel is not run very well. If you have read any of the other critical reviews on this site, believe them. I made the mistake in not believing, and everything I read came true. My biggest concern was the lack of security and VERY questionable people hanging around the lobby and pool area. We had teenage children with us and they do not need to be encountering these type people, especially when they are not staying at this hotel.

The service at this hotel was sub-par to say the least, both at time of check-in and when notified of non-guests hanging around the grounds.

The cook to order breakfast is a great idea, but when it takes in excess of twenty minutes to get through the line, becasue there is not ample help, it ceases to offer a value.

Pass on this hotel and stay at the Embassy Suites next door, or find another hotel all together.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2012

We were very surprised at the quality of this motel. We got a two room suite for a reasonable price. Other local motels such as the Hampton Inn across the street were quoting 30-50% higher rates. We didn't want to spend that much money and so choose the Quality Suites. It was packed with travelers. It was quiet and the two room suite was spacious. It had two TVs which we didn't use. Breakfast required a coupon. On our cross-country trip, so far only the motels in California have required a breakfast coupon. Internet service was quite good. In some motels, the internet is slow or hangs up, but here, I had no trouble. The inn has a nice courtyard and swimming pool.

Breakfast featured two short order cooks making hash browns, omlettes, eggs , egg beaters, along with standard donuts, juice, and cereal. If we are in the area again, we would certainly stay here.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 4, 2012
Thank you for taking time to stay with us at the Quality Suites John Wayne Airport during your cross country trip. We are delighted to see that you enjoyed your stay and that all or our amenities met your needs. Once again, thank you for staying with and we hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites John Wayne Airport

Address: 2701 Hotel Terrace Drive, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Santa Ana
#3 Romantic Hotel in Santa Ana
#8 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites John Wayne Airport 2.5*
Number of rooms: 177
Official Description (provided by the hotel):
The Quality Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Suites John Wayne Airport Santa Ana, Orange County, CA

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