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“Four years on and still a great place to stay” 5 of 5 stars
Review of Quality Suites John Wayne Airport

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Quality Suites John Wayne Airport
2.5 of 5 Hotel   |   2701 Hotel Terrace Drive, Santa Ana, CA 92705   |  
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Ranked #7 of 25 Hotels in Santa Ana
GreenLeadersPlatinum level
Bellingham, Washington
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Four years on and still a great place to stay”
5 of 5 stars Reviewed September 4, 2012

Stayed here for a week four years ago and loved it so did not hesitate to stay again. This time it was just for one night on a road trip and the pool was a big incentive in the hot summer weather. We loved it just as much as before for all the same reasons. Large rooms, clean and well equipped with coffee maker, fridge and microwave. The same lady is still in charge of the excellent cooked to order breakfast and the pool and hot tub clean and inviting. Free wi-fi and use of a computer and printer was appreciated too and the staff were friendly and professional. It was great to see their standards have been maintained. Hopefully we'll get to stay there again some time.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 19, 2012
We would like to thank you for taking time out of your day to comment about your stay at the Quality Suites John Way Airport. We are delighted that you enjoyed your past stay and happy to see you came back to our property, again. We always strive for to provide the most consistent and best service possible. Once again, thank you for taking time out of your day to comment about your stay and we hope to see you in the near future.
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217 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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English first
Las Vegas, Nevada
Senior Contributor
32 reviews 32 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed September 4, 2012

What should be a nice hotel is not run very well. If you have read any of the other critical reviews on this site, believe them. I made the mistake in not believing, and everything I read came true. My biggest concern was the lack of security and VERY questionable people hanging around the lobby and pool area. We had teenage children with us and they do not need to be encountering these type people, especially when they are not staying at this hotel.

The service at this hotel was sub-par to say the least, both at time of check-in and when notified of non-guests hanging around the grounds.

The cook to order breakfast is a great idea, but when it takes in excess of twenty minutes to get through the line, becasue there is not ample help, it ceases to offer a value.

Pass on this hotel and stay at the Embassy Suites next door, or find another hotel all together.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 28, 2012

We were very surprised at the quality of this motel. We got a two room suite for a reasonable price. Other local motels such as the Hampton Inn across the street were quoting 30-50% higher rates. We didn't want to spend that much money and so choose the Quality Suites. It was packed with travelers. It was quiet and the two room suite was spacious. It had two TVs which we didn't use. Breakfast required a coupon. On our cross-country trip, so far only the motels in California have required a breakfast coupon. Internet service was quite good. In some motels, the internet is slow or hangs up, but here, I had no trouble. The inn has a nice courtyard and swimming pool.

Breakfast featured two short order cooks making hash browns, omlettes, eggs , egg beaters, along with standard donuts, juice, and cereal. If we are in the area again, we would certainly stay here.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 4, 2012
Thank you for taking time to stay with us at the Quality Suites John Wayne Airport during your cross country trip. We are delighted to see that you enjoyed your stay and that all or our amenities met your needs. Once again, thank you for staying with and we hope to see you soon.
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Morgan Hill, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 23, 2012

We are senior citizens who are always looking for a great deal, a good bargain and exceptional service and amenities. Quality Suites in Santa Ana did all of that and then some. Great room, very clean, well appointed suite with TV in bedroom, and a TV in sitting area as well. Frig., coffee maker, microwave. Exceptionally made to order breakfast: eggs, bacon, pancakes, with all the trimmings. Fresh coffee available 24/7 in lobby. Grounds were well manicured and very clean. Staff friendly and professional. All this for $75.night. Nearby hotels want $110 to $125.
That will be our place to stay when coming into John Wayne Airport 4-5 miles away.

Room Tip: Ask for 3rd floor room in back. Very quiet. Be sure to use AAA or AARP
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 4, 2012
Thank you for writing a comment about your stay at the Quality Suites John Wayne Airport. We are pleased to see that our accommodations and staff met all your needs during your stay. Once again, thank you for taking time to comment about you stay and we hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pam Springs
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 19, 2012

The location was convenient and freeway close which was positive. The hotel is undergoing some renovations which accounted for the roped off areas and the caution signs. But that being said, it should have been more important than ever to have the exterior lighting on after dark. We checked in around 8:30 pm and not only was the front hotel sign not lit up, but there was no exterior lighting in the hallways or along the perimeter of the hotel. Another guest had to use a falshlight on his phone to guide me to the elevator. The room was fine and I could see the appeal for a family or larger group traveling together since the extra room provided space to move around. But the bed was not as comfortable as most that I find in hotels today.
The hotel offers a free cooked to order breakfast in the morning. Unfortunately the line was out the door and around the corner due to the number of large families and groups staying at the hotel. They were running out of food and we had to wait for them to replinish the cereal and fruit and waited in lines for 25 minutes to get through the line. Pus the fruit juices were watered down. The cooked to order meal is a nice concept, but lacking in execution on a busy weekend morning.
Overall it's a decent place for an overnight visit, but based on other hotels, I feel that the rating is too high for a glorified motel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Az
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 13, 2012 via mobile

I've been staying here with my family for 12 years. This is a family vacation tradition. The cook to order breakfast is awesome. You can have pancakes, omeletts, bacon, sausage, cereal and more. It's a great place, great location, and great value.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 23, 2012
Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that your family enjoyed breakfast and the other amenities that we offer. Also, thank you for choosing our hotel for your family vacation. Once again, thank you for writing a review of your stay and we hope to see you in the future.
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Sandy, Utah
Top Contributor
288 reviews 288 reviews
182 hotel reviews
Reviews in 102 cities Reviews in 102 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed August 8, 2012

This is a motel with exterior entrances around a pretty atrium. Hotel Terrace is all hotels from end to end. Many major chains are represented. The suites are well maintained, well appointed with nice furniture, a great internet, and good shower and two TV's. (Only the one in the bedroom was a flat screen.) Parking is awkward and crowded. As others have mentioned, breakfast could be improved with a buffet, rather than waiting in a long line for a skimpy cooked to order breakfast. This is a large property and each time I've stayed almost full. Of the three properties I've visited on Hotel Terrace, (Best Western Plus and Comfort Inn also) this is the nicest and the most professionally operated.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 23, 2012
Thank for taking time to comment about your stay. We are delighted to see that you enjoyed your stay. Thank you for choosing our hotel for your stay in the Santa Ana area. Once again, thank you for taking time out of your day to comment about your stay at the Quality Suites John Wayne Airport and we hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites John Wayne Airport

Address: 2701 Hotel Terrace Drive, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Santa Ana
#8 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Quality Suites John Wayne Airport 2.5*
Number of rooms: 177
Official Description (provided by the hotel):
The Quality Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Suites John Wayne Airport Santa Ana, Orange County, CA

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