What should be a nice hotel is not run very well. If you have read any of the other critical reviews on this site, believe them. I made the mistake in not believing, and everything I read came true. My biggest concern was the lack of security and VERY questionable people hanging around the lobby and pool area. We had teenage children with us and they do not need to be encountering these type people, especially when they are not staying at this hotel.
The service at this hotel was sub-par to say the least, both at time of check-in and when notified of non-guests hanging around the grounds.
The cook to order breakfast is a great idea, but when it takes in excess of twenty minutes to get through the line, becasue there is not ample help, it ceases to offer a value.
Pass on this hotel and stay at the Embassy Suites next door, or find another hotel all together.
- Official Description (provided by the hotel):
- The Quality Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more less
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- Also Known As:
- Quality Suites John Wayne Airport Hotel Santa Ana
- Quality Inn Santa Ana
- Quality Hotel Santa Ana
- Quality Suites John Wayne Airport Santa Ana, Orange County, CA