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“"High Quality" Quality Inn” 4 of 5 stars
Review of Quality Suites John Wayne Airport

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Quality Suites John Wayne Airport
2.5 of 5 Hotel   |   2701 Hotel Terrace Drive, Santa Ana, CA 92705   |  
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Ranked #8 of 26 Hotels in Santa Ana
GreenLeadersPlatinum level
Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
“"High Quality" Quality Inn”
4 of 5 stars Reviewed August 28, 2012

We were very surprised at the quality of this motel. We got a two room suite for a reasonable price. Other local motels such as the Hampton Inn across the street were quoting 30-50% higher rates. We didn't want to spend that much money and so choose the Quality Suites. It was packed with travelers. It was quiet and the two room suite was spacious. It had two TVs which we didn't use. Breakfast required a coupon. On our cross-country trip, so far only the motels in California have required a breakfast coupon. Internet service was quite good. In some motels, the internet is slow or hangs up, but here, I had no trouble. The inn has a nice courtyard and swimming pool.

Breakfast featured two short order cooks making hash browns, omlettes, eggs , egg beaters, along with standard donuts, juice, and cereal. If we are in the area again, we would certainly stay here.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 4, 2012
Thank you for taking time to stay with us at the Quality Suites John Wayne Airport during your cross country trip. We are delighted to see that you enjoyed your stay and that all or our amenities met your needs. Once again, thank you for staying with and we hope to see you soon.
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240 reviews from our community

Traveler rating
    109
    65
    33
    18
    15
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75
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87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
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English first
Morgan Hill, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 23, 2012

We are senior citizens who are always looking for a great deal, a good bargain and exceptional service and amenities. Quality Suites in Santa Ana did all of that and then some. Great room, very clean, well appointed suite with TV in bedroom, and a TV in sitting area as well. Frig., coffee maker, microwave. Exceptionally made to order breakfast: eggs, bacon, pancakes, with all the trimmings. Fresh coffee available 24/7 in lobby. Grounds were well manicured and very clean. Staff friendly and professional. All this for $75.night. Nearby hotels want $110 to $125.
That will be our place to stay when coming into John Wayne Airport 4-5 miles away.

Room Tip: Ask for 3rd floor room in back. Very quiet. Be sure to use AAA or AARP
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, September 4, 2012
Thank you for writing a comment about your stay at the Quality Suites John Wayne Airport. We are pleased to see that our accommodations and staff met all your needs during your stay. Once again, thank you for taking time to comment about you stay and we hope to see you in the near future.
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Pam Springs
Top Contributor
52 reviews 52 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 19, 2012

The location was convenient and freeway close which was positive. The hotel is undergoing some renovations which accounted for the roped off areas and the caution signs. But that being said, it should have been more important than ever to have the exterior lighting on after dark. We checked in around 8:30 pm and not only was the front hotel sign not lit up, but there was no exterior lighting in the hallways or along the perimeter of the hotel. Another guest had to use a falshlight on his phone to guide me to the elevator. The room was fine and I could see the appeal for a family or larger group traveling together since the extra room provided space to move around. But the bed was not as comfortable as most that I find in hotels today.
The hotel offers a free cooked to order breakfast in the morning. Unfortunately the line was out the door and around the corner due to the number of large families and groups staying at the hotel. They were running out of food and we had to wait for them to replinish the cereal and fruit and waited in lines for 25 minutes to get through the line. Pus the fruit juices were watered down. The cooked to order meal is a nice concept, but lacking in execution on a busy weekend morning.
Overall it's a decent place for an overnight visit, but based on other hotels, I feel that the rating is too high for a glorified motel.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Az
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed August 13, 2012 via mobile

I've been staying here with my family for 12 years. This is a family vacation tradition. The cook to order breakfast is awesome. You can have pancakes, omeletts, bacon, sausage, cereal and more. It's a great place, great location, and great value.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 23, 2012
Thank you for taking time to write a review of your stay at the Quality Suites John Wayne Airport. We are happy to see that your family enjoyed breakfast and the other amenities that we offer. Also, thank you for choosing our hotel for your family vacation. Once again, thank you for writing a review of your stay and we hope to see you in the future.
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Sandy, Utah
Top Contributor
284 reviews 284 reviews
178 hotel reviews
Reviews in 102 cities Reviews in 102 cities
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed August 8, 2012

This is a motel with exterior entrances around a pretty atrium. Hotel Terrace is all hotels from end to end. Many major chains are represented. The suites are well maintained, well appointed with nice furniture, a great internet, and good shower and two TV's. (Only the one in the bedroom was a flat screen.) Parking is awkward and crowded. As others have mentioned, breakfast could be improved with a buffet, rather than waiting in a long line for a skimpy cooked to order breakfast. This is a large property and each time I've stayed almost full. Of the three properties I've visited on Hotel Terrace, (Best Western Plus and Comfort Inn also) this is the nicest and the most professionally operated.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 23, 2012
Thank for taking time to comment about your stay. We are delighted to see that you enjoyed your stay. Thank you for choosing our hotel for your stay in the Santa Ana area. Once again, thank you for taking time out of your day to comment about your stay at the Quality Suites John Wayne Airport and we hope to see you soon.
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2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 6, 2012

This is a very nice hotel - the rooms are quiet and clean and just big enough. The king suite with a pull out sofa bed was perfect for my husband and I and our two kids. At check in we were given a room number and keys but when we went to enter the room it was occupied (luckily nothing tramatizing for my kids was going on in there haha). We went back to the front desk and were courteously given a new room. I was quite concerned that we were given room keys to an occupied room - that is just not okay.
When we came back that night after going to dinner there was no parking but there were two cars full of thug-ish looking guys tailgating in the hotel parking lot! I don't know if they were guests or just locals hanging out - either way there needs to be security cameras and/or a security gard. We drove around for a while and finally someone left and we parked.
The breakfast is good but crowded. I would suggest they take a look at the Ayers hotel - they also serve a full breakfast but it's buffet style instead of cooked to order. The cook to order breakfast was about a 20 minute wait in line. If you want something quick they do offer a small selection of danishes and donuts, you don't have to wait in line for that.
This hotel is average but it really could be AWESOME with some kinks worked out - better security and a different breakfast setting.
There is so much competition in that area and it really is a nice place.

Room Tip: Request a room on the 2nd or 3rd floor - the 1st floor surrounds the pool and I can imagine gets pre...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 8, 2012
Thank you for taking time to write a review about your stay at the Quality Suites John Wayne Airport. We are extremely sorry for the mishap that happened during check in. This should never happen and we will retrain all of our guest service agents on check in procedures. We are also sorry for the incident that happened in the parking lot. We do have security cameras throughout our entire property and in our parking area, which are recorded 24 hours a day. Once again, thank you for taking time to write a review and hopefully we will see you again.
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USA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 31, 2012

Lundy was very helpful as we arrived. He made sure we got the three rooms close together that we needed. we loved having rooms with doors that close in between. We could put kids to bed and still play game etc with the adults. I've heard they are renovating and removing the pocket doors though. That would be a shame and greatly reduce the value for our family.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
managerSantaAna, General Manager at Quality Suites John Wayne Airport, responded to this review, August 8, 2012
Thank for commenting about your stay at the Quality Suites. We are happy to see that our staff was helpful in meeting your request. We always strive to provide the best service possible. Once again thank you for commenting about your stay and we hope to see you in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites John Wayne Airport

Address: 2701 Hotel Terrace Drive, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Santa Ana
#8 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Suites John Wayne Airport 2.5*
Number of rooms: 177
Official Description (provided by the hotel):
The Quality Suites hotel is an atrium-style, 177 all-suite hotel. Hotel offers a courtesy shuttle to John Wayne Orange County Airport, free wireless Internet access and on-site fitness center. ... more   less 
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Also Known As:
Quality Suites John Wayne Airport Hotel Santa Ana
Quality Inn Santa Ana
Quality Hotel Santa Ana
Quality Suites John Wayne Airport Santa Ana, Orange County, CA

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