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“Not as good as last time but still good” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

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DoubleTree by Hilton Hotel Santa Ana - Orange County Airport
3.5 of 5 Hotel   |   201 East MacArthur Boulevard, Santa Ana, CA 92707   |  
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All Inclusive Package
Ranked #3 of 26 Hotels in Santa Ana
Certificate of Excellence
Napa
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Not as good as last time but still good”
4 of 5 stars Reviewed January 23, 2013

I just stayed here again since my last stay was so positive, and this one did not match up with the prior stay. The room I was in felt cramped, the front desk was nowhere near as engaging as my prior visit. It is still a great place to stay and it is easy to get onto the major freeways. There was a large group in while I was there. They even brought their own music into the bar at night, which was weird they kind of took over the bar with about a dozen of their people.
I will probably stay here again but may try the Double Tree club down the street it was only $10 more per night.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uglaten, General Manager at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, January 25, 2013
Thank you for taking the time out of your busy schedule to write your experience concerning your recent stay at our Hotel. I am sorry that you did not receive the same level of service that you received during your previous stay here. We did have a large group in house and most of the guests ended up using the Bar to unwind but that should not have affected our overall service and the engagement with our guests. Please accept my apologies for not living up to our usual high level of service. I sincerely hope you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you.
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606 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
San Diego, California, United States
1 review
5 of 5 stars Reviewed January 14, 2013

I have stayed at this Doubletree several times in the past twelve months. The staff is friendly, the rooms are newly decorated and very well kept and the restaurant has good food--all in all a great choice.

Room Tip: I stay on the weekends and the area is very quiet--I don't think there is a 'bad' room i...
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 12, 2013 via mobile

Originally chose this hotel due to proximity to work location, but based on stay will use for both business and family travel. Has all needs for business: wifi, business center, and restaurant/lounge. Ample parking or airport shuttle. Clean and very comfortable rooms. Excercise center a little small so leave extra time. Pool and spa outside. All in all a good value, plus an awesome staff who make you feel at home.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed January 9, 2013

Hotel has recently been upgraded with updated furnishings and carpeting. Rooms are a very good size. Nice lobby and friendly, professional hotel staff. This was our Disney trip and we got $71 rates..awesome for 4-star like property! We were also upgraded to executive level (with fridge in room) so it's really hard not to give this place a good rating. Proximity to Disneyland via Hwy 55 to 5 commuter lane couldn't be beat. 15 minutes from hotel parking lot to Mickey and Friends lot! One outstanding item for me was the mirror in bathroom. I love that feature! One minor inconvenience..room was a little hot at night, but I didn't bother to tell hotel staff or anything, South Coast Plaza is nearby as well. Little tip for those of you wanting mini van rentals. Check out Airport Van Rental in Costa Mesa. They pick you up in your car, do the paperwork at the nearby office and away you go. Was much cheaper than renting from the airport car rentals. Clean car and professional service.

Room Tip: Ask for room on high floor or NOT facing Macarthur Blvd (not to be confused with MarArthur Place)
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monty C, Director of Sales at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, January 11, 2013
Thank you very much for taking the time to write a Five Star Review about the DoubleTree Santa Ana Airport hotel. We take our job seriously and want all of our guests to have the best experience they can at our property.
*Also, thank you for taking the time to notice our last renovation of our entire lobby which you took the time to write about.
*We have just recently repaired some equipment so that all of the rooms will be cold this next summer, but thank you for mentioning that and we hope to see you again soon!
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Brookhaven, Georgia, United States
1 review
5 of 5 stars Reviewed January 8, 2013

Had the best time of my life.... just chillen..... nailz cars and feeling free.... Had an great time staying and an night on the town didnt stay long to travel to all the places but the dinners were great along with my room mate. The Hotel itself ... perfect if needed anything they were there less then 5 mins of your needs and outside of there was too perfect went for an walk the only thing you did need to travel to the beach but the pool on the roof top made up for all that..

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monty C, Director of Sales at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, January 9, 2013
TyL, thank you so much for writing such a wonderful review about our DoubleTree Santa Ana Orange County Airport Hotel. We are pleased that you and your friend had such a great time at our hotel and that you enjoyed our great location and roof top pool. We are very serious about making certain that all of our guests have a superior experience at our property and are pleased that you did!
*Next time you visit, please let me know and I will show you how to get to the beach in only ten minutes from our hotel....Laguna, Newport, Huntington, we are minutes to so many amazing places.
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Level Contributor
280 reviews
112 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed January 6, 2013

We stayed at this hotel for 9 days over New Years. We had two separate reservations due to arriving earlier than we expected and when we checked in, guest services combined the two reservations into one! This allowed us to stay the whole time in the same room at the same rate! Also no checking out and checking back in and getting keys reset! Very helpful! We enjoyed breakfast every morning and it was great! The only issue we had was over the weekend and New Year's Eve, there was only lukewarm water to shower in (not sure if it was because there were so many people showering at the same time or not). Once New Year's was over, we had no problem with hot water. The other possible irritant was that the elevators were very slow. Overall, a great stay and we would definitely stay again!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monty C, Director of Sales at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, January 9, 2013
Hello MM Becker and thank you very much for taking the time to write great review about the DoubleTree Orange County Airport Hotel. We are very serious about taking great care of all of our valued customers and we were pleased to hear that our front desk team was able to help you our with your rooms over New Years.
*Glad you mentioned the hot water because there was a part we immediately replaced to make sure everyone has ample hot water no matter how busy we are.
*We are waiting for you to come and visit us again, just let us know how we can serve you.
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Boston, MA
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 15, 2012

I recently stayed here for business travel. The front desk was very helpful in arranging transportation and also helpful in holding my luggage as my flight was not until after check out. The room was very comfortable and clean however I was awakened in the night as the room had an adjoining door and I could hear every word of the conversation going on in the adjoining room while I was trying to sleep. I am not sure if they have rooms without adjoining doors, but definitely ask for one if possible. It is the only reason I wouldn't give this hotel a higher rating.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Monty C, Director of Sales at DoubleTree by Hilton Hotel Santa Ana - Orange County Airport, responded to this review, November 19, 2012
Thank you very much for taking time to write a response for the Double Tree by Hilton Orange County Airport Hotel. We are glad that our front desk took such good care of you and that your stay was great. Most of our rooms do no have adjoining rooms, so let us know next time you are traveling on business and we will make certain you get a room that is not adjoining and notify me personally and I will upgrade you next visit as a way of saying thank you for writing a review.

Thank you again and we look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Santa Ana - Orange County Airport

Address: 201 East MacArthur Boulevard, Santa Ana, CA 92707
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Santa Ana
#3 Business Hotel in Santa Ana
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Santa Ana - Orange County Airport 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
This Santa Ana hotel is six miles from Newport, Laguna, and Huntington beaches and offers complimentary shuttle between the hotel and John Wayne Airport. South Coast Plaza is only 2 miles away. Take advantage of the cosmopolitan pedestrian area surrounding the hotel. Dine in the plaza's elegant restaurants, and enjoy the valet parking and Concierge service. ... more   less 
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Also Known As:
Doubletree Hotel Santa Ana
Doubletree Santa Ana
Santa Ana Doubletree
DoubleTree By Hilton Hotel Santa Ana - Orange County Airport CA

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