I am 3-nights in to a 5-night stay, and am paying for this hotel with my health. Read mixed reviews & decided take chance for 3-star rating & pricing. Motel is money pit. Lobby decent & looks nice when pulling up. Promised & requested smoke-free room per migraines. Immediately upon entering room, stagnant smell hit like wall. After unpacking & leaving door ajar, they sprayed air freshener and w/in hour smell returned. Day 2, asked them to come clean carpets while at work to get rid of smell. When returned, walked in & cigarette smell hit in face. Did poor attempt to clean carpet, which was still filthy & stained everywhere. Shower curtain had cigarette smell all over it; in curtains & disgusting furniture. Could not sleep that night from smell. 3rd morning, 1-hour after waking up, threw up from smell of cigarettes. Got sore throat during day. When returned at 8 pm, asked them to switch room. They said were fully booked. Said I could look for another hotel, which would likely cost me double. Front desk attendant did not care I had become physically ill from their dirty room. She said when left for work at 7:30 am, there would be no new rooms, except for later in day, and if I wanted one, would have to leave all my personal belongings in their care all day and then move them when got back at 10 pm. Repeatedly asked if could guarantee would be smoke free room, and she could not, but would leave message for manager next day. I am now sitting in my room ill again with tissue paper in my nose to mask smell. They have horrible customer service. Refrigerator is rotting my food and microwave super low wattage, barely working. Have not gone for free breakfast because brought my own. Pool did not look like anything decent, may be okay if have kids. Bed is decent, but pillows are lumpy and way too small, even when combine several for support. My back bothers me during day from sleeping on it. This place is a dump, and we'll see what happens tomorrow with their despicable customer service. I previously walked around grounds and is dump. Rooms are old, crusty, dirty furniture, filthy floors, tiny bathtub. Honestly, is 2-stars at best, and motel 6 is probably better and more reasonably priced than $87 on average per night here.
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- Also Known As:
- La Quinta Inn Santa Ana Hotel Santa Ana
- La Quinta Santa Ana
- Santa Ana La Quinta
- La Quinta Inn & Suites Orange County - Santa Ana CA