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“Old rooms, subpar service” 2 of 5 stars
Review of La Quinta Inn & Suites Orange County - Santa Ana

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La Quinta Inn & Suites Orange County - Santa Ana
2.5 of 5 Hotel   |   2721 Hotel Terrace, Santa Ana, CA 92705   |  
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Ranked #10 of 26 Hotels in Santa Ana
Dallas, Texas
Level Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Old rooms, subpar service”
2 of 5 stars Reviewed June 3, 2013

As a disclaimer, I stayed at this hotel on a Priceline Express deal for one night. Perhaps that could explain some of our issues.

Pros
-- Decent breakfast (but not great)
-- Airport Shuttle
-- Free WiFi (Slow, but free)
-- Close to airport

Cons
-- Unprofessional Front Desk Staff
-- Shuttle was unavailable for 8am departure. Was told I had to wait until 9am as driver was busy.
-- Room was old and smelled musty.
-- Bathroom was not clean. Hair on floor and in tub.
-- I was double charged. Once by Priceline, then a second time by hotel. I found that they had charged me for another customer's room.

Overall, I would not recommend this hotel. It realize it was the risk I took, but it didn't pay off.

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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338 reviews from our community

Traveler rating
    113
    107
    65
    27
    26
See reviews for
121
65
39
83
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 30, 2013

The room was very big and nice. There was a refrigerator, coffee maker, sink and microwave in the kitchenette area. There was also a couch in the living room and a very comfortable queen size bed. The complimentary breakfast was excellent (bagels, waffles made to order, cereal, fruit, oj and coffee). But breakfast is only served until 9:00 a.m. during the week (10:00 a.m. on weekends). My only real complaint is that I could hear the water going through the pipes when a neighboring room used the water. But I got used to that soon enough. Overall, excellent value for the money and courteous staff.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 28, 2013

Here is the quick summary: very dated property (look, furniture, paint, etc.), accepts dogs & smokers, you can hear cars from highly on higher levels (2&3), staff was very friendly and made accommodations because of wrong booking.
Detailed Info:
Pro - When we arrive late Sat., they only had smoking rooms available (even though we had booked with Orbitz with non-smoking rooms). I talked to the night manager and he said Orbitz doesn't share that type of info with them, so we could take the rooms for that night or he could look for another property with nonsmoking rooms. We were tired, so we decided to take the rooms for 1 night. I contacted the morning staff about the room change and they moved us to nonsmoking rooms with an upgrade to a double bed in one of the rooms.
Con - The hotel exterior is a dull yellow on stucco. The furniture is worn, some fraying & in one of the room stained. Bathroom ceiling is low (<~7'). Smoking rooms were very strong in their smell.

Room Tip: Get an interior rooms that doesn't face the highway. Breakfast was crowd.
See more room tips
  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Costa Mesa, California, USA
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 18, 2013

We needed a hotel that could accommodate us and our cats for 4 nights while our home was being fumigated.
LaQuinta was super pet friendly and we even met neighbors pets.
The room was clean, comfortable, affordable, and nearby.
The staff was efficient, kind, and very helpful.
Overall, I was completely satisfied with our stay.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Ana
Level Contributor
3 reviews
4 of 5 stars Reviewed May 16, 2013

Easy access to Interstate I405. Nice and clean room with plenty of space. Good daily service and breakfast. Quick response for requests. There are other hotels in the street and it is quite a safe and quite area in general. The hotel staff is nice and friendly. We will stay there again.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Orange County - Santa Ana

Address: 2721 Hotel Terrace, Santa Ana, CA 92705
Phone Number:
Location: United States > California > Orange County > Santa Ana
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Orange County - Santa Ana 2.5*
Number of rooms: 183
Reservation Options:
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Also Known As:
La Quinta Inn Santa Ana Hotel Santa Ana
La Quinta Santa Ana
Santa Ana La Quinta
La Quinta Inn & Suites Orange County - Santa Ana CA

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