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Courtyard by Marriott Santa Ana John Wayne Airport/Orange County: Traveler Reviews

3.0 of 5
8 MacArthur Place, Santa Ana, CA 92707
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Courtyard by Marriott Santa Ana John Wayne Airport/Orange County
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68 reviews from our community

    Trip type
Traveler rating
    36
    20
    7
    5
    0
Date Rating
Los Angeles, California
Top Contributor
110 reviews 110 reviews
74 hotel reviews
Reviews in 50 cities Reviews in 50 cities
153 helpful votes 153 helpful votes
“Fairly new and clean hotel”
4 of 5 stars Reviewed September 18, 2012

It was opened last year in 2011. This is my second stay. The hotel is only 2 minutes away (by car) from the freeway entrance. Book a room with 2 queen beds because it seems to be more spacious. Last year I stayed in a king bed room and the room was small. They have refrigerator in the room but no microwave. You can go down to the lobby (next to the entrance inside "Market" section) if you need to use a microwave. Their so called "Market" has lots of selection of potato chips but they don't sell some travel basic necessities like toothbrush, toothpaste, mouthwash, etc.There's a cafe by the lobby if you want breakfast, lunch, and dinner. It's open 24 hours.

Self park is $8 per day or valet for $11 per day. The parking lot is quite small so you might as well park your car yourself. High speed internet (wired) has good speed and it's free. They don't give you access code nor password so it's not a secured one. I had my yahoo email account hacked when I stayed in Shangrila Vancouver. So, I'm a bit dicey about unsecured and free internet access. The shower door doesn't shut properly so the floor gets a bit wet after every shower.

The location is quiet. There are some food places across the street like Rubios, Starbucks, etc.

Will go back if I happen to be in the area again.

Room Tip: No need to valet park since the parking lot is quite small.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
“Decent Hotel for Business near John Wayne Airport”
3 of 5 stars Reviewed September 17, 2012

I spent one night at this hotel for business. From the outside, it didn't look like much but on the inside, the lobby looked newer and modern. The front desk staff was very helpful. They were polite and service oriented. Check in was fast and efficient. Once I got to my room, the front desk called me to make sure everything was ok with my room. I thought that was a nice added touch.

The lobby was newly updated with plenty of seating both at the Cafe and around the rest of the lobby. I ate dinner at the restaurant there and it was pretty good. The service at the restaurant was good. It's not a full blown restaurant but it has a fair amount of options to choose from. The only downside was that the hotel didn't offer room service so if you wanted to eat, you had to go down to the restaurant.

The room was a basic hotel room. It had 2 queens, a desk, tv and a couple of phones. It had a mini-fridge, a coffee machine, iron and full size ironing board but no microwave. The beds were in my opinion, below average. The room was clean, well lit and quiet.

The bathroom was pretty good. It had a glass encased shower (no tub). It was bright, clean and looked like it had been remodeled recently. The toilet sink and shower were al in the same room so if you are travelling with a family, that might be a concern. The water pressure was good, the showerhead was high enough and there was plenty of hot water. The towels could use an update.

When all is said and done, it's an ok hotel if you need to stay in that area. The service was good, it was clean and the price was reasonable. I would have given it a higher rating if the bed was better.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TimNAZ about Courtyard by Marriott Santa Ana John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasanton, California
Senior Contributor
43 reviews 43 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
“Great new place bur need work on service”
3 of 5 stars Reviewed September 4, 2012

This is really new hotel just little over year old - was clean and can tell it is new
Modern lobby was nice room was comfy but I don't know about service
The valet guy was super friendly (it runs by other company) when we check in front staff was just not friendly -no smile, don't ask question kind - nice to see welcome face after long drive, she was just play mean, shouldn't get Jop in service or Marriott should training employee better
Other than that no complain
Would probably stay here again if rate is good

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask lovehawaiigirl about Courtyard by Marriott Santa Ana John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike_Owen_GM, General Manager at Courtyard by Marriott Santa Ana John Wayne Airport/Orange County, responded to this review
September 12, 2012
Thank you for your recent stay at our hotel and we are happy that you enjoyed the location and the design and amenities of the hotel. I agree with you though, that if the service is not there, then it can really put a damper on having a truly great experience. We are in the process of following up with our team members on additional training. Our first step in this training is being able to take care of challenges, however the second part, which we're getting ready to begin, is how to properly welcome our guests. Its our feeling that our team members have a strong desire to deliver great service, however need the tools that will allow them to properly communicate this perception to our guests. In the instance of your check in, it sounds like our associate's intentions were not the best and we will definitely follow up on this. Thank you for providing your feedback and allowing us the opportunity to follow up, work with our team and provide a better experience moving forward. If I can be of additional assistance in any way, please do not hesitate to call or email. Thank you and we hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
“second stay and 2nd great room”
5 of 5 stars Reviewed September 3, 2012 via mobile

this is the second time we stayed at this hotel this summer. room was clean and staff was nice. the parking fee really isn't fair but the valet were super, super nice and friendly. I would definatley stay there again.

Stayed September 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Truro, Massachusetts
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Three nights nice stay”
5 of 5 stars Reviewed August 13, 2012

The hotel is new, clean and very comfortable. The staff very friendly, especially the valet. parking is tight so expect to valet and not self park. pool small but outside and the fitness center is clean, large and has great AC.

Food options right across the street include Starbucks and Rubio's. I'd stay here again if the area.

Room Tip: Rooms that face the parking lot are quieter.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask RaeOnDaRoad about Courtyard by Marriott Santa Ana John Wayne Airport/Orange County
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Courtyard by Marriott Santa Ana John Wayne Airport/Orange County

Also Known As:
Courtyard By Marriott Santa Ana John Wayne Airport/Orange County CA
Address: 8 MacArthur Place, Santa Ana, CA 92707
Phone Number:
Region: United States > California > Orange County > Santa Ana
Amenities:
Bar/Lounge Fitness Center Free High-Speed Internet Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotels in Santa Ana
#4 Family Hotels in Santa Ana
Price Range: $
Hotel Class:3 star (3*)
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