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“Customer service” 1 of 5 stars
Review of Best Inn & Suites

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Best Inn & Suites
2.0 of 5 Motel   |   609 N. HARBOR BLVD., Santa Ana, CA 92703   |  
Hotel amenities
Ranked #21 of 26 Hotels in Santa Ana
santa ana
1 review
2 helpful votes 2 helpful votes
“Customer service”
1 of 5 stars Reviewed December 19, 2011

I went to this hotel on 12/20/2011 to inquire about its price on a room with regular bed and one occupant. The male attendant gave me an outrageous price of $89 for one night. All the other surrounding motels were asking for around $45 for one night. The " We'll leave the light on for you motel" was asking for around $45. He saw my face and inflated his price so I would not stay there. I call later using an middle eastern accent and the price went down to $55 for the same room I inquired about in person. I will never go there again nor will i recommend it.

  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    1 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
amymiller
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 26, 2009

I had a good time at the motel. It was very clean and the rooms were better than the best western. I had a big in-room jacuzzi in my room and the flat screen TV was amazing. The customer service was also very good. My husband and I really enjoyed ourselves, especially the pool it was really cozy.

  • Stayed April 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Inn & Suites

Address: 609 N. HARBOR BLVD., Santa Ana, CA 92703
Location: United States > California > Orange County > Santa Ana
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #21 of 26 Hotels in Santa Ana
Price Range (Based on Average Rates): $
Hotel Class:2 star — Best Inn & Suites 2*
Number of rooms: 40
Official Description (provided by the hotel):
At Best Inn, you are guranteed to find best Value for your money. Located just 4 miles from Disneyland, and completely remodeled under new management, our rooms features 36" Flat Panel TV, Mini Fridge, Microwave, Free WiFi Interent, Free HBO, Free Parking. ... more   less 
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Also Known As:
Best Inn & Suites Santa Ana, Orange County, CA

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