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“New policies and owners make this a terrible choice!!” 1 of 5 stars
Review of Travelodge San Ysidro

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Travelodge San Ysidro
2.0 of 5 Motel   |   190 East Calle Primera, San Ysidro, CA 92173   |  
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Free High Speed Internet
Ranked #3 of 7 Hotels in San Ysidro
Bullhead CIty, AZ
Top Contributor
130 reviews 130 reviews
28 hotel reviews
Reviews in 37 cities Reviews in 37 cities
124 helpful votes 124 helpful votes
“New policies and owners make this a terrible choice!!”
1 of 5 stars Reviewed January 19, 2014

I have stayed at the Travelodge San Ysidro many times over the past few years, and for a long time it was my budget overnight choice when I worked in the area. My wife and I recently booked a one night stay before starting a Mexico trip, and man - how this place has changed for the worst! There are new owners who have refurbished the lobby, previously just a counter with an adjacent breakfast room. The lobby is much larger, but they neglected to put chairs or any place to sit in the lobby, and have a desk with a reservations phone in a far corner. There are wooden benches outside, but on a rainy afternoon, not very accomodating. There is a sign on the door that announces that check-in is at 4 p.m. "no exceptions." This is a very strict rule, and in fact the man behind the counter will give no information at all about what rooms might be available, if or on what floor rooms are available, how much rooms costs, etc. and just points to the reservations phone (for the Travelodge national reservations operator). I had booked a room online and showed up at a few minutes after 3 p.m., was told I had to wait, and literally was told to wait outside until 4 p.m. I came back in to wait at 3:45 (it was very cold outside) and an elderly couple came in to see if they could check in a night early for an already booked stay -- and were pointed to the reservations phone. Absolutely awful customer service! At exactly - and I mean exactly 4 p.m., the guy says "OK. You can give me your information now." A deposit (credit card only) is required for all guest, even through fully-paid online bookings even though there are no room chargeable amenities. Very rude, impolite, and a terrible first impression.

The reason I liked this place so much in the past was that the upgraded "renovated" rooms were very comfortable, with nice bedding and toiletries, great internet, etc. No longer -- no premium pillows, sheets, etc. Lousy soap and packets of shampoo. Internet was non-functional during most of the night and in the morning.

There are other hotels in the San Ysidro area that are comparable in price, and run by hoteliers with experience. I suggest looking to them before ever booking here.

Room Tip: If you stay here, do not pay extra for the "upgraded" rooms as they no longer are truly up...
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  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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360 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
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English first
Roanoke, Virginia
1 review
1 of 5 stars Reviewed January 17, 2014

The hotel clerk/manager is very arrogant, a lair, rude and insulting. Beware they want a huge deposit although you booked through Hotel.com.. It took a long time to get the deposit put back on the card. Check up on this hotel in the reviews. While waiting in the heat for 3 hours we witnessed several things that may be considered "Sketchy." Vehicles were coming and staying for only a minute and then leaving. maybe this should be investigated further by the police. Me, my friends and family will never go there again. There are many great hotels is this general area. BE SMART.!!!!

Room Tip: Read above positing.
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  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Phx.
1 review
2 of 5 stars Reviewed January 14, 2014

Didn't check-in as wasn't allowed to do so 'till 4PM; also, didn't take room as local area didn't seem safe, user friendly! Security seemed questionable re room @ night. Security Needs to be stressed!

Room Tip: Security!! security! security! this NEEDS to be stressed!
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  • Stayed December 2013, traveled solo
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Riverside, California
1 review
1 of 5 stars Reviewed January 4, 2014

Unprofessional, impolite and aggressive attitude starting from the management to the housekeeping they all don’t know how to deal with a customer. The manager ask me to leave after yelling at me because I moved the bed against the wall just to prevent my baby from falling during her sleep I told him I will return everything as it was before he refuse and stood in front of me asking for a fight.
Do not go there you will regret it for the rest of your life.

*I used to traveling around the world for more than 30 years but this hotel is my first*

  • Stayed January 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge San Ysidro

Address: 190 East Calle Primera, San Ysidro, CA 92173
Phone Number:
Location: United States > California > San Ysidro
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 7 Hotels in San Ysidro
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge San Ysidro 2*
Number of rooms: 80
Reservation Options:
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Also Known As:
Travelodge San Ysidro Hotel San Ysidro
Super 8 San Ysidro
San Ysidro Super Eight
San Ysidro Super 8
Super Eight San Ysidro

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