I have stayed at the Travelodge San Ysidro many times over the past few years, and for a long time it was my budget overnight choice when I worked in the area. My wife and I recently booked a one night stay before starting a Mexico trip, and man - how this place has changed for the worst! There are new owners who have refurbished the lobby, previously just a counter with an adjacent breakfast room. The lobby is much larger, but they neglected to put chairs or any place to sit in the lobby, and have a desk with a reservations phone in a far corner. There are wooden benches outside, but on a rainy afternoon, not very accomodating. There is a sign on the door that announces that check-in is at 4 p.m. "no exceptions." This is a very strict rule, and in fact the man behind the counter will give no information at all about what rooms might be available, if or on what floor rooms are available, how much rooms costs, etc. and just points to the reservations phone (for the Travelodge national reservations operator). I had booked a room online and showed up at a few minutes after 3 p.m., was told I had to wait, and literally was told to wait outside until 4 p.m. I came back in to wait at 3:45 (it was very cold outside) and an elderly couple came in to see if they could check in a night early for an already booked stay -- and were pointed to the reservations phone. Absolutely awful customer service! At exactly - and I mean exactly 4 p.m., the guy says "OK. You can give me your information now." A deposit (credit card only) is required for all guest, even through fully-paid online bookings even though there are no room chargeable amenities. Very rude, impolite, and a terrible first impression.
The reason I liked this place so much in the past was that the upgraded "renovated" rooms were very comfortable, with nice bedding and toiletries, great internet, etc. No longer -- no premium pillows, sheets, etc. Lousy soap and packets of shampoo. Internet was non-functional during most of the night and in the morning.
There are other hotels in the San Ysidro area that are comparable in price, and run by hoteliers with experience. I suggest looking to them before ever booking here.
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- Also Known As:
- Travelodge San Ysidro Hotel San Ysidro
- Super 8 San Ysidro
- San Ysidro Super Eight
- San Ysidro Super 8
- Super Eight San Ysidro